Hills Home and Garden Ltd Avis 

676
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hills have been lovely to deal with and very helpful with our order. The garden table we ordered are great quality but unfortunately damaged and Hills were very helpful putting this right. Would defin... Voir plus

Noté 5 sur 5 étoiles

I visited the showroom looking for a specific size table, that I wasn't having luck finding anywhere online for a reasonable amount. I was helped by a lovely chap who quickly found exactly what I need... Voir plus

Noté 5 sur 5 étoiles

I was only browsing but the salesman answered all my questions without pressuring me. I went back later and spent nearly £1500 on some great garden furniture which was very competitively priced for g... Voir plus

Noté 5 sur 5 étoiles

When we arrived in the store, we were acknowledged the guy was very helpful. He also made a phone call to his boss to see if we could swap some chairs and tables around to purchase my daughter is very... Voir plus

À propos de l'entreprise

  1. Magasin de mobilier de jardin

Écrit par l'entreprise

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

676 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,9

Tous les avis

(676)

167 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Always a pleasure to deal with

Always a pleasure to deal with
Competitive pricing and an outstanding service both in warehouse and over the internet
100% being using again and have already recommended to other people

6 août 2026
Noté 5 sur 5 étoiles

Excellent customer service

Olly and all the staff are very helpful, we had an issue with a purchase and it was sorted out straight away. They provide an excellent customer service. I would definitely recommend them.

5 août 2026
Noté 5 sur 5 étoiles

Happy with the service at Hills. We have just moved into the area and…

We have just moved into the area and were looking for garden furniture. We found Hills located at the back of the Tescos in Whitstable. The staff were very helpful and nothing was too much for them. We purchased a garden bench that was to be delivered a couple of days later. The delivery driver was on time and positioned the bench where we wanted. Hills are a company that I will definitely be using again and would recommend to family and friends.

2 août 2026
Noté 4 sur 5 étoiles

Ensure you measure your entrance before ordering - my bad!

Great in-house service and staff. Delivery within a few days and, at £25, kept the price down.
Had been looking online for garden furniture for weeks but wanted to try before buying. Hills was the ideal place - we found something we both liked and agreed on, which is a hard task - bought the set there and then.
Would have given them a 5 star but, was initially charged wrong - a quick phonecall and the money was transferred back to us. Delivery guys also struggled to get the corner peice through my front door but my husband managed it when he got home.
Would highly recommend.

30 juillet 2026
Noté 5 sur 5 étoiles

Great company to buy garden furniture from

Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy.
Got a delivery time/day which suited us, and we were kept informed on the day of an approximate arrival time. Very helpful/friendly drivers. Would highly recommend buying from Hills Home & Garden Ltd.

30 juillet 2026
Noté 5 sur 5 étoiles
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

Thank you for the great feedback! We’re really pleased you were happy with the selection we have on offer and found our team helpful 😊

Noté 5 sur 5 étoiles

Visited the showroom midweek to have a…

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which suited as we were have our garden re-modeled.

30 juillet 2026
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

We’re really pleased you enjoyed your visit to our showroom and found our team helpful without any sales pressure. It’s great to hear the delivery timing worked perfectly alongside your garden remodel too. Thank you for choosing us, and we hope your new furniture looks fantastic in the finished garden! - Ollie

Noté 1 sur 5 étoiles

An updated review...

I am updating my review to say that the Hills people have been most apologetic, and say this hasn't happened before,
Having been in business all my life, I am aware things can spin out of control, and I am aware they are trying to locate how this happened.
A sincere apology, as they are offering, (and then looking forward to the resolution of the issue) is greatly appreciated.
The delivery side of the operation, DHL? was the reason for the incompetence and messed communication, we still don’t have the table & chairs we ordered!
Made worse by the fact that we had guests and celebrations and no where to sit!
First a digit was dropped from my phone number, so they couldn’t call me, then it transpired they ‘lost’ our order, eventually discovered it went to Birmingham not Dorset!!??
Seems the fault lies between the seller and the deliverer, all we know is is we are STILL without the set! And we also know that Hills are doing what they can to sort it.
We look forward to its arrival!

29 juillet 2026
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

We’re very sorry for the frustration and disappointment this delivery has caused, particularly as you had guests and celebrations planned and were expecting to have your new furniture in time.

We completely understand how disappointing this situation is. Unfortunately, your furniture has been misplaced within the pallet courier’s delivery network. We have been in regular contact with both you and the courier throughout and have been doing everything we can from our side to get this resolved as quickly as possible.

The courier is currently carrying out an investigation to locate the pallet, including reviewing CCTV footage at their depots, and we are continuing to chase them for updates and a resolution.

We’re also sorry for the initial error with the telephone number, which certainly didn’t help matters and added to an already frustrating situation.

We pride ourselves on our customer service and our excellent delivery record, so we’re extremely disappointed that your order has been affected in this way. Please be assured that we haven’t forgotten about your order and will continue working hard with the courier until your furniture is located and delivered to you.

Once everything has been resolved and your furniture is safely with you, we would also like the opportunity to make this experience up to you and will be in touch regarding an appropriate gesture of goodwill for the inconvenience caused.

Our sincere apologies again, and thank you for your patience while we work to get this resolved.

Noté 5 sur 5 étoiles
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

Thank you for the lovely review! We’re really pleased everything arrived on time and that you were happy with our delivery service. We hope you enjoy your new garden furniture! 😊

Noté 5 sur 5 étoiles

Excellent

Showroom well laid out with helpful
Not pushy staff. Organised delivery which went exactly as expected. Great value

24 juillet 2026
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

Thank you for the fantastic review! We’re really pleased you enjoyed visiting our showroom and found our team helpful without feeling pressured. It’s also great to hear that everything went smoothly with your delivery and that you were happy with the value. Thank you for choosing us, and we hope you enjoy your new furniture! - Ollie

Noté 5 sur 5 étoiles

Very straightforward purchase

Very straightforward purchase, delivery prompt and efficient with good communication from all involved.

23 juillet 2026
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

Thank you for taking the time to leave us a review! We’re delighted to hear everything was straightforward from purchase through to delivery, and that you were kept well informed along the way. We really appreciate your business and hope you enjoy your new furniture!

Noté 5 sur 5 étoiles

Very friendly and helpful

Very friendly and helpful, no pressure with sales just a peaceful look around.

23 juillet 2026
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

Thank you for the lovely review! We’re really pleased you found our team friendly and helpful. We always want our customers to feel comfortable taking their time and having a good look around without any sales pressure. We really appreciate you visiting us!

Noté 5 sur 5 étoiles

Good price friendly sales good quality…

Good price friendly sales good quality just what we were looking for very satisfied with product and service 😌

4 juillet 2026
Logo de Hills Home and Garden Ltd

Réponse de Hills Home and Garden Ltd

Good price friendly sales good quality just what we were looking for very satisfied with product and service - Ollie

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