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Lisez les avis des autres

Noté 5 sur 5 étoiles

The machine we hired from Hilotherm was used to reduce the pain and swelling after a knee replacement. The machine has significantly improved the recovery of my mom who is 84 and helped her take less... Voir plus

Noté 5 sur 5 étoiles

Amazing device. Ordered following facial surgery, after recommendation by the surgeon. The swelling reduced within couple of hours of use & wound healing was amazing. Customer service was second to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very convenient as it was delivered and collected from our door. The device can be used continuously for long periods even overnight as opposed to ice. It was perfect for my knee surgery. Could do wi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic. Ordered for 2 weeks for my grandson to help after double jaw surgery. Unfortunately the operation was postponed for two weeks but Hilotherm were happy to postpone delivery. So easy to order... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équpement médical

Écrit par l'entreprise

At Hilotherm we are dedicated to helping patients across the UK by harnessing the power of controlled cooling. We rent machines directly to patients whilst also supplying a large number of hospitals across the UK.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

49 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Equipment worth every penny from Hilotherm.

The machine we hired from Hilotherm was used to reduce the pain and swelling after a knee replacement. The machine has significantly improved the recovery of my mom who is 84 and helped her take less pain medication. The company were brilliant when we contacted them. Great customer service and clear communication to hire the machine. Would definitely recommend this company and their equipment.

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing device

Amazing device. Ordered following facial surgery, after recommendation by the surgeon. The swelling reduced within couple of hours of use & wound healing was amazing. Customer service was second to none. Would highly recommend both the device & the company.

14 avril 2026
Avis spontané
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Réponse de Hilotherm

Hi Gordon

Thanks for taking the time to leave us a review. I'm really glad the machine helped with the swelling and healing after your surgery. Wishing you all the best in the future.

Noté 5 sur 5 étoiles

Fantastic

Fantastic. Ordered for 2 weeks for my grandson to help after double jaw surgery. Unfortunately the operation was postponed for two weeks but Hilotherm were happy to postpone delivery. So easy to order. Delivery and collection very efficient. The mask was easy to use and helped to reduce pain and swelling so recovery has been quicker than expected. Would not hesitate to recommend.

24 mars 2026
Avis spontané
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Réponse de Hilotherm

Hi

Thanks so much for taking the time to leave us a review. I'm glad that the machine helped with the pain and swelling after your Grandson's double jaw surgery. Wishing you both all the best for the future.

Noté 5 sur 5 étoiles

Very convenient and can be used for long periods.

Very convenient as it was delivered and collected from our door. The device can be used continuously for long periods even overnight as opposed to ice. It was perfect for my knee surgery. Could do with a connecting tube so that two knees can be treated at the same time. The hospital also used a hilotherm but it was larger,, quieter and could cool both knees simultaneously.

1 avril 2026
Avis spontané
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Réponse de Hilotherm

Hi Ray

Thanks for taking the time to leave us a review. I'm glad we could help with your recovery from knee surgery. I will pass your feedback about using 2 cuffs at the same time on to the manufacturer. Wishing you all the best in the future.

Noté 5 sur 5 étoiles

Truly excellent service

Truly excellent option if, like me, you’re wanting a quick recovery from knee replacement. Very easy to book precise rental period and any extension (I opted to add an extra 2 weeks onto my original 2 at a cost of £100) which I think was invaluable. Maxine is very easy to operate and not so cold that it’s uncomfortable and therefore can be used as often as you like. They arrange collection which is also really helpful and easy. Thoroughly recommended.

16 février 2026
Avis spontané
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Réponse de Hilotherm

Hi Nick

Thanks so much for taking the time to leave us a review. Really glad we could help with your recovery after your knee replacement. Wishing you all the best in the future.

Noté 5 sur 5 étoiles

Recent rental

We hired a unit from Hilotherm and it was a really easy process.
The unit arrived on the day requested with regular updates on delivery times.
Inside the box was really helpful instructions on how to set up the unit and use it.
Returning it was just as fuss free as the delivery.
Within 24 hours I had a confirmation that the holding deposit had been returned.
We used this after jaw surgery as it was recommended by the surgeon and it certainly helped to reduce the swelling.
Would highly recommend this company

20 janvier 2026
Avis spontané
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Réponse de Hilotherm

Hi Sally

Thanks for taking the time to leave us a review. Really glad we could help following the jaw procedure. Wishing you all the best in the future.

Noté 5 sur 5 étoiles

Double jaw surgery

The product is fabulous, without my daughters recovery would not have been as well.
It truly is a remarkable piece of kit
Many Thanks to the team

Thanks

19 janvier 2026
Avis spontané
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Réponse de Hilotherm

Hi Chris

Thanks for taking the time to leave us a review. Really glad we could help with your daughter's recovery. Wishing you both all the best in the future.

Noté 5 sur 5 étoiles

What a wonderful machine

What a wonderful machine. Hired for my wife after knee surgery.
Has almost instant effect on reducing pain and swelling.
Providing consultant surgeon recommends can only give positive feedback to anyone who has had knee replacement surgery . Hired for 4 weeks

24 novembre 2025
Avis spontané
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Réponse de Hilotherm

Hi Wilfred

Thanks for taking the time to leave us a review. I'm so glad we could help with your wife's recovery. Wishing you both all the best in the future.

Noté 5 sur 5 étoiles

Very good service

Very good service. Delivery is as promised. The machine is worth its weight in gold , it helps the swelling go down very quickly and speeds up the healing process.

13 novembre 2025
Avis spontané
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Réponse de Hilotherm

Dear Eva

Thanks so much for taking the time to leave us a review. I'm really glad we could help you with your recovery. Wishing you all the best in the future.

Noté 5 sur 5 étoiles

Fantastic machines

Fantastic machines.
My wife had two knee replacements and she had the HiloTherm Machines on her knees whilst at Spire Hospital in Cardiff.
We were so impressed we hired two machines when she came out of hospital and it has certainly aided the healing and reduced the bruising to both knees. We would recommend these machines to anyone having similar surgery.

29 septembre 2025
Avis spontané
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Réponse de Hilotherm

Hello

Thanks so much for taking the time to leave us a review. I'm so glad that we could help with your wife's recovery following her knee surgery. Wishing you both all the best in the future.

Noté 5 sur 5 étoiles

Amazing machine

Amazing machine - helped my son after his jaw surgery immensely. Would fully recommend Hilotherm.

2 septembre 2025
Avis spontané
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Réponse de Hilotherm

Hi Nicky

Thanks for taking the time to leave us a review. I'm really glad that we could help your son after his procedure. Wishing you both all the best in the future.

Noté 5 sur 5 étoiles

Thank you!

Had major surgery to my jaw, hospital recommend Hilotherm machine to use at home and I can only say thank you. Super efficient customer service, speedy delivery, clear instructions and it has helped massively my recovery.

5 août 2025
Avis spontané
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Réponse de Hilotherm

Hi Barbara

Thanks so much for taking the time to leave us a review. I'm glad that we could help with your recovery. Wishing you all the best in the future.

Noté 5 sur 5 étoiles

Excellent for jaw surgery

We rented a device for delivery the day we got home following jaw surgery. The device and mask worked perfectly, easy to set up and portable so able to move between rooms once the individual was well enough. Does give out some heat when running but not an issue. Reduced swelling and pain and would certainly use again.

23 juillet 2025
Avis spontané
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Réponse de Hilotherm

Thanks so much for your review! I'm really happy we could help the patient during their recovery. Wishing you both all the best moving forward.

Noté 5 sur 5 étoiles

My son had surgery on both jaws and the…

My son had surgery on both jaws and the Hilotherm cuff really helped in reducing the swelling and pain, post op.

19 juillet 2025
Avis spontané
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Réponse de Hilotherm

Thanks for taking the time to leave us a review. I'm really glad we could help with the pain and swelling after your son's operation. Wishing you all the best.

Noté 5 sur 5 étoiles

Rental after jaw surgery

My daughter recently had jaw surgery and renting a Hilotherm water cooler for use with her hospital supplied face mask made a massive difference to her, swelling and bruising kept to a minimum.

Service for Hilotherm was great, device delivered and collected as advised, well packaged and with clear usage instructions.

Furthermore on two occasions, due to surgery cancellations we had to cancel previous hire bookings, but on each occasion Hilotherm immediately refunded the booking as soon as I contacted them. Great service all round.

22 juillet 2025
Avis spontané
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Réponse de Hilotherm

Hi Ant

Thanks for taking the time to leave us a review. I'm so glad we could help your daughter with her recovery. We always try to be flexible with the bookings as we know surgery can be postponed at the last minute. Wishing you all the best.

Noté 5 sur 5 étoiles

Jaw operation

My son had jaw surgery and this was the machine that was recommended by the hospital.
Can only say it was amazing .. the swelling went down so quickly, bruising came out but then slowly went .
2 weeks on from the operation and he is almost back to normal . Amazing machine

23 juillet 2025
Avis spontané
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Réponse de Hilotherm

Hi Susan

Thanks for taking the time to leave us a review. I am so glad that we could help you son with his recovery. Wishing you and him all the best in the future.

Noté 5 sur 5 étoiles

6* Customer Sevice

There may be other people that offer the same cooling products as Hilotherm. I'll never know, as I would never go anywhere else having now used them. These guys have been super helpful, customer service has been exemplary, and I would recommend to anyone who needs these services. Thank you for being such a wonderful company to deal with. Neil

10 juillet 2025
Avis spontané
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Réponse de Hilotherm

Hi Neil

Thanks for taking the time to leave us a review. We're so glad we could help with your recovery. If you ever need us again please don't hesitate to get in touch.

Noté 5 sur 5 étoiles

The team were excellent

The team were excellent.

The Hilotherm cooler was fantastic I would highly recommend this for people who have jaw surgery. Well worth the money.

25 avril 2025
Avis spontané
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Réponse de Hilotherm

Hi Linda. Thanks for taking the time to leave us a review. I'm really glad we could help. Wishing you all the best.

Noté 5 sur 5 étoiles

Would thoroughly and most definitely recommend

Would thoroughly recommend - all interactions with this company have been smooth and faultless,
Customer service is excellent.
The machine arrived when they said it would, it was spotlessly clean and instructions for use were easy to follow. It was easy to extend the rental of the machine. The machine was collected when they said it would be.
The machine itself really helped in my recovery from a partial knee replacement. It was quiet, comfortable and easy to use.

31 mars 2025
Avis spontané
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Réponse de Hilotherm

Hi Lisa

Thanks so much for taking the time to leave us a review. We're really glad we could help with your recovery following your partial knee replacement. We wish you all the best in the future.

Noté 5 sur 5 étoiles

The device was recommended by a friend…

The device was recommended by a friend who had knee surgery .
I am glad I followed his advice and rented the device for 6 weeks.
The recovery process although painfully slow( literally!)was I am sure accelerated by regular use of the machine.
I would not hesitate to advise anyone undergoing surgery to invest!

22 avril 2025
Avis spontané
Logo de Hilotherm

Réponse de Hilotherm

Hi John

Thanks for your kind words. I'm really glad we could help speed up your recovery. Wishing you all the best in the future.

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