BHF Online Store Avis 

Good product very pleased with the blood pressure monitor. Arrived very quickly.

First blood pressure monitor cuff had an issue. Speedy sorted by BHF. Would use again and recommend.

Easy ordering. Prompt delivery. Product as described.

thanks - efficient and useful.

I was a little disappointed that the men tried hard not to take the piano, which I had paid to be removed.
Also they were due to arrive at 08:00 today but it was 09:00+ when they got here. This was a second visit, due to circumstances beyond their control but they were late on the initial visit.

Ordered Omron BP monitor and Kardia ECG device on 1/9/26, when it hadn’t been delivered after one week started telephoning them. No one ever replied or made any attempt to trace the products. I’ve never received the products.It’s taken until 6/10/26 to resolve the issue by getting a refund, after multiple phone calls and emails and finally threatening to sue them. Probably the worst company I’ve ever dealt with

I was looking to donate a two seater settee, 20 bags full of clothes, books & stationary. Also a box of crockery, a butchers block & clothes dryer.
I contacted bhf and booked a day (today). They came and noticed the zip on the back of the settee (where the cushions attach) wasn’t working properly so said they couldn’t take it. They then said no to the rest of the donations and left.
I will make sure I tell everyone I know about this!! I have previously donated in the past and recommended them to others.
I will not do this again, I’m sure there are many charities more worthy of my donations.

Great guidance on what I needed. Prompt delivery. Very easy to use product.

Still waiting an order that has gone astray, 4 phone calls, no resolution.

Good delivery time, came very quickly - excellent! minus one star as one of the trolley coins - the keyring part was broken and unable to use, not to worry as I still have one from the previous one.

Please use Royal Mail. They can get a small parcel like this up to Inverness in a fraction of the time Evry take, and I'm sure they are cheaper.

I was told by my doctor that I was probably giving high readings because of the ' white coat ' syndrome, so I researched what was out there which led me to the wrist blood pressure monitor..
What a revelation that was, so easy to navigate and operate with very accurate readings.
I am so pleased with my purchase and packaging and delivery were also first class!
Thank you so much for the perfect solution to my problem.

I bought a new blood pressure machine online and am very pleased with it and quick delivery too. A great service.

Absolutely incompetent, I ordered a new buggy they sent me a worthless stamp album. I tried to call them but the agent said my signal was breaking up which just wasn't the case, she then transferred me and hung up in the process. We needed the buggy for a holiday next week so this charity has cost us extra money and hassle, I do not recommend using them.

There is something very wrong with bhf's online buying.
A product is advertised, customer sees it and likes it so decides to bid. After winning item and not looking anywhere else for it because you think you got it. Item arrives and it's the wrong one. So the item you purchased say for a gift to someone is now gonna be a belated gift because of bhf's eff up. When spoke to bhf it's a case of the wrong item was advertised so it never really existed, that's false advertising. Or the advertisement was correct but they sent out the wrong item and the item of yours has gone to someone else who paid a lot less for a different item. Either you have moron staff who are so stupid they don't know what their doing or it's being done out of spite. The managers must be worse cause they obviously can't get a grip on their staff to correctly send out the item a customer has ordered. Unfortunately an "apology" and a reply if "we shall talk to our staff in packing" is not enough. A person has set their heart on a product and paid for it so when you bhf have disappointed a customer you should offer a voucher or some sort of compensation off their next purchase, but you don't and that's the second kick in the teeth. Sometimes people don't want their money back as they want the item that was paid for. Get a grip on yourselves or shut shop.

They are brilliant. I like supporting BHF. They are close to my heart.

The house clearance service was easy to book and the clearers arrived on time and did a thorough job, albeit with some supervision.

The order was completed well.

The guys were great! What could easily have been a difficult task (clearing my parents house) could not have gone more smoothly!