I was completely satisfied after my last review. They sent me a return label and I returned the wrong hinges. I received a call from Liz and was given the opportunity to replace the hinges I finally b... Voir plus
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Lisez les avis des autres
The personal touch in business is all but gone in the speed and insensitivity of our culture. Hinge Outlet's responsiveness is unmatched by any type of business! In our case, customer service wasn't h... Voir plus
Had a tough time identifying finish for ingesting my new home. They helped when I sent a picture and were super quick.
You had exactly what I was looking for! After spending much time trying to figure out what the object I wanted was actually named (cabinet latch), Google found your website. Shipping's a little bit e... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...
Coordonnées de contact
10769 Broadway #176, 46307, Crown Point, Etats-Unis
- 888-250-8133
- help@hingeoutlet.com
- hingeoutlet.com
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Why am I being charged 0.98 cents for…
Why am I being charged 0.98 cents for purchase protection for some screws. I didn’t see anywhere that I could opt out of that. Shame on you. I wont be buying anything else from you.
11 septembre 2026
Réponse de Hinge Outlet
We offer optional shipping protection on all orders to provide added peace of mind in the event a package is lost or stolen. This protection can be removed during the checkout process if you prefer not to include it.
If you have any questions or need assistance with the shipping protection on your order, please contact our customer service team at [help@hingeoutlet.com] We’ll be happy to help.
We appreciate your feedback and are always looking for ways to make the checkout experience as clear and convenient as possible for our customers.
personal touch
The personal touch in business is all but gone in the speed and insensitivity of our culture. Hinge Outlet's responsiveness is unmatched by any type of business! In our case, customer service wasn't handled by an entry-level employee with limited product knowledge — it was handled by the owner himself. I'm presuming that's the standard practice, and it wasn't just by chance. If only my doctor provided this level of personal care and service!
15 août 2026
Great customer service without going…
Great customer service without going through endless phone triage
8 septembre 2026
The site was easy to use
The site was easy to use. Now the important step will the product be made good!
7 septembre 2026
My husband was pleased with our…
My husband was pleased with our purchase. It was easy to purchase on line, the description was correct and the package was delivered in a timely manner.
10 août 2026
My husband keeps exclaiming how prefect…
My husband keeps exclaiming how prefect they are for our cabinet
31 août 2026
Found hard to get part
Website was clear and easy to use. Appreciate security measures that were taken.
4 septembre 2026
Top Quality Products and Customer Service
It's not often that I purchase from HingeOutlet, but each time I have, the product has been TOP quality, shipped securely and quickly. The return/exchange procedure is quick and easy to use!
1 septembre 2026
They do not communicate with you
They do not communicate with you. I've called 3 times to get a status of my order that's over 17 days old. Annette reached out, hopefully we get the correct stuff coming.
1 septembre 2026
Avis spontané
Réponse de Hinge Outlet
Jeff, we’re sorry to hear about your experience. We have a dedicated U.S.-based customer service team, and we make every effort to notify customers of any unexpected delays and respond promptly to messages. It’s possible that some of our email updates may have been filtered into a spam or junk folder.
We also experienced significant tornado damage in our area about three weeks ago, which left our operations without power and internet service for approximately seven business days. While this was an unusual situation outside of our control, we understand how frustrating a lack of communication or an order delay can be.
It does appear that Annette is now working with you directly, and we appreciate the opportunity to make things right. We hope to have everything resolved for you as quickly as possible, and we appreciate your patience and understanding.
Fast response and correct information…
Fast response and correct information which saved me money!
31 juillet 2026
Placed the order online and it was a…
Placed the order online and it was a very smooth process.
1 septembre 2026
Good range of products
1 septembre 2026
Quality items and service
Quality items, accurate, informative descriptions on web site. Ease of shopping, relevant advice on product use and recommendations for additional items. Excellent cusotmer service.
1 septembre 2026
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