I was completely satisfied after my last review. They sent me a return label and I returned the wrong hinges. I received a call from Liz and was given the opportunity to replace the hinges I finally b... Voir plus
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The personal touch in business is all but gone in the speed and insensitivity of our culture. Hinge Outlet's responsiveness is unmatched by any type of business! In our case, customer service wasn't h... Voir plus
Had a tough time identifying finish for ingesting my new home. They helped when I sent a picture and were super quick.
You had exactly what I was looking for! After spending much time trying to figure out what the object I wanted was actually named (cabinet latch), Google found your website. Shipping's a little bit e... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...
Coordonnées de contact
10769 Broadway #176, 46307, Crown Point, Etats-Unis
- 888-250-8133
- help@hingeoutlet.com
- hingeoutlet.com
4,6
Excellent
6 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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had the unusual part that i needed
23 juin 2026
If I could give this company zero stars…
If I could give this company zero stars I would. It has been a nightmare from my first order. I accidentally ordered the wrong size hinge that was my bad however when they sent me the link it wouldn’t allow me exchange and I also couldn’t print the return label, the company needed to send me the label. I ended up returning the incorrect hinges and ordering the correct size hinges. The correct hinges were sent to me however the picture of the hinge didn’t match what was sent to me and also the hinges that were sent to me squeaked when I would open them. I reached out to the company for resolution which was a waste of my time as there was no resolution. I just received a refund for the incorrect order however my order was $31.85 and I only received $13.82 as a refund. I reached out to the company and their refund policy is so confusing that it doesn’t make any sense at all. I understand that I wouldn’t get the shipping charge back but there a difference of $18.03 I was hopeful in the beginning and have been looking for new hinges but now I regret going through this company.
21 juin 2026
Réponse de Hinge Outlet
Betty, it looks like we have been working on this for you ever since you reached out to us. We have sent you return labels multiple times in a PDF format as well, but can't be there with you to walk through any technical issues with your pc or printer. Also, our return policies are clearly stated on our website: https://www.hingeoutlet.com/pages/shippingreturn . We do not offer refunds for shipping costs if you changed your mind about the order and want to return it. We are always here to assist you and it appears that we have been communicating with you multiple times on this. This review is the 1st time you are telling us about a defect or that you think the hinges don't match a picture. The communications we have from you are informing us that you ordered the wrong products. If you would have told us the product was defective, we would have issued you a full refund right away. At this point, we are not sure where we went wrong with assisting you as our customer service team has been very prompt and courteous with all of your questions. Update: We just gave you a full refund and hope this takes care of all of your issues.
Did not get product I orderd
20 juin 2026
Réponse de Hinge Outlet
According to our records, you package was delivered on June 26th and we have pictures of the delivery sitting on your front porch. We have no record of you reaching out to us after that stating you did you receive the correct hinges. We are always here to help. Feel free to send us a picture to help@hingeoutlet.com of what you received and we can help get you the correct products if you received the wrong hinges.
I was looking a different applications…
I was looking a different applications for my outside shower enclosure door, and there was a wide variety to choose from, but the explanations of how the different ones worked gave me the right direction to go in.
19 juillet 2026
I got exactly what I ordered and it…
I got exactly what I ordered and it worked perfect for the job I had to do
I would use this company again
12 juillet 2026
Easy ordering
Easy ordering, ok shipping time, and the hinges didn't work for my application easy return process. over all experience was great!
5 mai 2026
I was able to order the hinge I need…
I was able to order the hinge I need with a minimum of effort
16 juillet 2026
Very easy to find what I needed and…
Very easy to find what I needed and place the order.
15 juillet 2026
Satisfaction
They are very reliable, there is nothing better in the market for the price, and, most of all, they are stainless steel.
14 juillet 2026
Excellent piano hinges!
I found exactly what I needed at a fair price. Marine grade full length piano hinges were great quality and function smoothly. Shipping was well protected.
15 juin 2026
I found hinges on here i never expected to find
I found hinges on here i never used cpected to find-ever! Great job hinge outlet!!!!
13 juillet 2026
One item ordered as a sample was out of…
One item ordered as a sample was out of stock for 6 weeks. I was offered a discount to apply to future orders which off set the problem.
13 juin 2026
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