hipages Avis 

1 444
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Laura Rohan answered our enquiry on hipages for rubbish pick-up. The delivery of their bin arrived as ordered & picked up the same day, as requested. I found dealing with Laura very pleasant & I would... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

FURKAN of STORMSAFE did an excellent job on the roof repairs.But although I texted him to send me the TAX INVOICE several times, he didn't send me the document. I NEEDED THIS FOR MY STORM DAMAGE INSUR... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

don’t allow negative feedback on their site. No way of truly knowing how bad a trade is until they’re engaged. It’s a completely false narrative that the trades advertised on their site are of a hig... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I used Hipages before, this time I need a painter for a small job (painting problemtic ceiling in the bathroom. Mahdy, from ZMB Painting I choose on hipages, came in time and performed tge jobprofessi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 109996134

  1. Magasin de rénovation

Écrit par l'entreprise

Australia's #1 place to connect with tradies


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
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1 étoile

Aucun historique récent de demande d’avis

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A répondu à 78 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,3

Tous les avis

(1 444)

182 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Within minutes of requesting tiler and…

Within minutes of requesting tiler and water proofing services we got 3 suggestions and all 3 made contact.
Although we went with the tiler that offered great explanations, very good pricing it was their willingness to start on the day they arrived to quote that impressed. However all other tilers suggested would be a recommendation too... thanks hipages

9 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Beware– Hipages does not properly check licences.

Beware – Hipages does not properly check licences.

I hired a fencing contractor through Hipages, paid a $3,000 deposit, and he never did the work. Instead, he demanded more money and then blocked all contact. NSW Fair Trading later confirmed he was unlicensed for this type of job.

The serious concern here is not just one bad tradie, but that Hipages allows anyone to create a profile with no real licence verification for jobs over $5,000. This creates a platform where scammers can operate freely, taking deposits and leaving customers with financial loss and safety risks.

Homeowners should be extremely cautious using Hipages. Do not assume that because a tradie is listed on Hipages they are qualified or licensed. Always independently verify licences through Fair Trading before paying any money.

I also want to clarify a few key points:

1) I lodged a complaint with NSW Fair Trading, and they confirmed this tradesperson was unlicensed. If Hipages’ licence checks had worked properly, this should have been flagged before I engaged him. I was never informed by Hipages that he was unlicensed.

2) I am now pursuing the matter through NCAT, but NCAT requires a service address for the tradesperson. Hipages’ position is that we cannot provide you with this information due to confidentiality, and that the request must come via NCAT. However, NCAT has made it clear they do not contact third parties on my behalf. This leaves consumers like me stuck in a loop with no practical remedy.

3) Hipages has not suspended the profile properly. Instead, they simply added a note: “This page doesn’t advertise anymore.” This means that anyone can still message the same person, request a quote, pay a deposit — and then risk being scammed in the same way. I was only told that if the tradie wants to advertise again, he would need to resolve the dispute with me first. This does absolutely nothing to protect other consumers.

4) To make matters worse, when I contacted the tradesperson recently, he openly told me: “I don’t have any licences. You can’t do anything through Hipages, you can’t do anything with Fair Trading, you can’t do anything with NCAT, and you can’t do anything with police because it’s civil.” This shows he is fully aware of the gaps in the system and has likely done this before.

Thank you for your further response. Unfortunately, your suggestion is not workable in my case. The tradesperson you allowed onto your platform did not hold a licence, and Fair Trading has already confirmed this to me. Because he has no licence, Fair Trading cannot request his service address from you, which means I am left without any support.

This is exactly the problem: Hipages provided me with a tradie who was unlicensed, operating only under an individual ABN, and yet I was never warned of the risks. Now, instead of practical help to recover my loss, I am being passed between agencies while the tradesperson faces little consequence.

In reality, Hipages allowed an unlicensed tradesperson to take a deposit for regulated building work, failed to warn me, and now refuses to provide the information I need to pursue justice. The only action they’ve taken is a cosmetic disclaimer on his profile, which still leaves consumers exposed. Hipages’ system offers little protection against scammers, while homeowners like me are left with financial losses and no real support. Refer to other similar comments and reviews.

29 septembre 2025
Avis spontané
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Réponse de hipages

Hi Mostafa ,

Thank you for providing further detail about your experience. We’re truly sorry for the stress this situation has caused you.

We’d like to clarify a few important points. hipages does conduct licence checks when tradies first sign up, and again whenever they add new categories that require a licence. Where certain work can be done without a licence up to a dollar threshold, such as under $5,000 in NSW, a clear disclaimer is displayed on the tradie’s profile. In the case you’ve raised, the profile would have included the statement: “Can work up to the value of $5,000 in New South Wales, otherwise licence is required.” We also remind homeowners of this in our email communications at the times they post jobs and connect with tradies, to encourage independent licence checks with the relevant licensing authorities.

Regarding your NCAT proceedings, while NCAT itself may not request information from third parties, NSW Fair Trading can. If they formally contact us, we are able to provide the tradie’s service address to support your claim.

On the question of profile removal, if our team confirmed to you that the business had been removed, then it should no longer be active. Sometimes cached pages can display for a short period after a profile is deactivated, so clearing your browser history and cookies should show the correct status.

Finally, please be assured that if our Trust & Quality Team finds that a tradie has taken a deposit and not completed the agreed works, we will investigate and, where appropriate, remove them from the platform. Our goal is to ensure that only trusted tradies operate through hipages. While we will do our best to mediate, we are not a legal authority and cannot compel refunds or rectification, which is why we recommend escalation to Fair Trading or your State licensing authority if resolution cannot be reached.

— The hipages Team

Noté 5 sur 5 étoiles

Much easier way to find a tradie…

Much easier process of finding a tradie than trying to ring around directly.

Because you only get contact by those that are interested you are already half way to getting it done.

Tradies rely on reviews back through hipages and so far I’ve only had quality work done

27 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

As a trades person trying to offer…

As a trades person trying to offer services, terrible communication from Hipages

Very rude when questioned about certain aspects of there TnC’s. .

These sites are there to help connect people with services.

Subscription services do not have the right to demand.

12 septembre 2025
Avis spontané
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Réponse de hipages

Hi Matt,

Thanks for sharing your feedback. We’re really sorry to hear if anyone came across as rude when you raised your concerns – that’s definitely not the kind of experience we want any of our customers to have, and we’d like the chance to look into this further.

Just to clarify, our terms and conditions are transparent and shared with tradies when they first sign up, when switching or renewing packages, and they’re always available on our website. To make things even clearer, we’ve also created a visual version of our T&Cs here: https://assets.hipages.com.au/hipagesTradieTerms20250630.pdf

If you could provide us with a few more details, we’d really appreciate the opportunity to investigate what’s happened and make things right. You can email us at support@hipages.com.au and we'll look into what's happened.

Thanks,
The hipages Team

Noté 1 sur 5 étoiles

Don’t go there

Don’t go there . They are misleading . We entered a $1 3 month deal , we topped up our lead credit & it signed us up for a years contract. They refuse to let you out of the contract & refuse to refund us the $250 extra ae paid . Now we are stuck with with them for a year . Total rip offs that do not care

8 septembre 2025
Avis spontané
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Réponse de hipages

Hi Kristy,

We’re sorry to hear about your experience and understand how frustrating this must feel. This is not the kind of impression we want to leave with our tradies.

Just to clarify, when moving between different packages the contract terms are clearly outlined at the time of change, and these are shared upfront so you know exactly what you’re signing up for.

That said, we’d really like to take a closer look at what’s happened in your case. If you could email us at support@hipages.com.au
with your details, we’ll happily investigate further.

— The hipages Team

Noté 1 sur 5 étoiles

Biased Reviews Put Customers at Risk

Hipages presents itself as a platform for connecting with contractors, but its review system is misleading and heavily biased in favor of contractors. Negative reviews are not posted, yet positive reviews are allowed, which can mislead consumers and allow contractors to potentially post fake or inflated reviews.

When challenged, hipages claims it is “not a review site,” yet it clearly displays positive reviews and star ratings, creating the impression of impartiality. This contradiction puts consumers at risk of making hiring decisions without a true picture of a contractor’s performance.

I personally hired a carpet layer through hipages. The work was done poorly, and despite multiple attempts to fix it over several months, the issues were never resolved. In most cases, the work was made worse. Hipages’ system offered no way to flag or warn about this, leaving me and future consumers vulnerable.

Proceed with caution: hipages may look like a trusted source, but the review system is biased and incomplete, and can give a false sense of security when choosing contractors.

24 août 2025
Avis spontané
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Réponse de hipages

Hi Michael,

Thank you for sharing your experience. We’d like to clarify that hipages is not a review site - our platform is designed to connect homeowners with tradies. That said, if a homeowner hires a tradie and chooses not to recommend them, this is reflected in the tradie’s star rating, helping other users make informed decisions.

If you’ve had a negative experience with a tradie, our Trust & Quality Team is available to review and mediate complaints, working with both parties to resolve issues. You can contact them directly at support@hipages.com.au with the details of what's happened.

We take feedback seriously and are committed to creating a safe and trustworthy platform for both homeowners and tradies.

Noté 1 sur 5 étoiles

Worst of all is the spam and scam calls I now receive

The prices are insane but worst of all is the spam and scam calls I have been receiving ever since signing up as a tradie. Each lead has up to 3 tradies paying lead prices from $15 to $100 each and then other tradies can also send their details. Just another middle party taking the piss

19 août 2025
Avis spontané
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Réponse de hipages

Hi Emilio,

Thank you for your feedback. We aim to keep our lead pricing fair and competitive while giving tradies access to genuine job opportunities.

If you come across a lead that doesn’t seem right for you, you can simply ignore it. In some cases, if other tradies aren’t interested, the lead may come back around at a reduced rate, giving you another chance to engage.

We’re always looking for ways to improve the experience for our tradies and appreciate your input.

Noté 1 sur 5 étoiles

👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽Since the…

👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽Since the business was sold High pages is not any good. I’m a tradie and I was with High pages for a few years.

14 août 2025
Avis spontané
Logo de hipages

Réponse de hipages

Hi Parviz,
Thanks for your feedback. Just to clarify, hipages has not been sold and is still run by our co-founder, who is dedicated to creating a trusted platform for homeowners and tradies. If you’d like to discuss any issues, our Support Team is happy to help at 1300 762 994.
We look forward to hearing from you on how we can assist you with your business.

Noté 5 sur 5 étoiles

RYAN from Hi pages came out to my…

RYAN from Hi pages came out to my building and set up my blinds. Did a great job! Good service. Friendly. Pleased with work. Quick service. Would recommend! ( offered him a tip, but said all part of the service ) 😀

14 août 2025
Avis spontané
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Réponse de hipages

Hi Scott,

Thank you for your feedback! We’re thrilled to hear that Ryan provided friendly, efficient service and that you’re pleased with your blinds. We’ll be sure to pass on your kind words - he’ll really appreciate it!

Noté 1 sur 5 étoiles

You really need to take this seriously

You really need to take this seriously, this guys(Hi pages)is going to do They’re best to scam you for at least for six months

1 juillet 2025
Avis spontané
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Réponse de hipages

Hi Moj,

We can assure you that hipages does not scam our customers. We have a dedicated Account Management and Service Team to assist you with any concerns. Please just give us a call on 1300 762 994, or send us an email to support@hipages.com.au, so that our team can help address any issues you've been having.

Noté 1 sur 5 étoiles

Waste of money

Dear Amazing people. PLEASE PLEASE make sure you’re certain about getting your job done as hipage charges tradies $160 and more per job that you are posting for free. So if you’re not sure about getting it done, please don’t post it and don’t waste tradies money for nothing! Thank you

22 juillet 2025
Avis spontané
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Réponse de hipages

Hi Aref,

Thanks for sharing your perspective. We appreciate you highlighting the importance of homeowners being clear about their job requirements before posting. This helps tradies make the most of their time and ensures a smoother experience for everyone.

If you ever have issues with a lead - you can report it directly via the app, and our team will review it. This helps us make sure tradies are supported and can get the most value from the platform.

Noté 1 sur 5 étoiles

Untrustworthy and unscrupulous operator

Untrustworthy and unscrupulous. They changed my energy provider without any notification. I found out the rate was only more attractive with the sign on credit of $50. Within a month my new energy provide Momentum Energy increased their rates by 10%+ leaving me worse off by $500+.

18 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

The tradies that were selected to call…

The tradies that were selected to call customers are responsive, but they are all scammers. The couple of jobs that was done were half done and you have to finish the jobs yourself. The only fast and efficient thing from those tradies were demanding you pay them. If you are looking for dodgy tradies then use hipages. I will never use this site ever again and will make sure to not let anyone I know use this SITE EVER.

7 juillet 2025
Avis spontané
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Réponse de hipages

Hi Andy,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been when the work wasn’t completed as expected.

We have a dedicated Trust & Quality Team whose role is to assist homeowners in situations like this. They can review your concerns, mediate with the tradie, and help work toward a resolution. Please reach out to our team directly at support@hipages.com.au so we can support you.

We take feedback seriously and are committed to ensuring a safe and reliable platform for all homeowners and tradies.

Noté 1 sur 5 étoiles

🚨 TRADIES BEWARE

🚨 TRADIES BEWARE — HIPAGES IS A SCAM 🚨

HiPages will trap you in a 12-month contract with a pathetic 7-day cooling-off period. Sounds fair — until you realise the leads are fake, dead, or already completed before they even hit your phone.

When you call them out? They don’t care. They’ll refuse to cancel your contract, hide behind fine print, and keep charging you MONTH AFTER MONTH for absolute rubbish.

This isn’t just my story — it’s happening to hundreds of tradies.
Check the reviews. The horror stories are real.

Don’t get screwed. Don’t sign up. Stay the hell away from HiPages.

9 juillet 2025
Avis spontané
Logo de hipages

Réponse de hipages

Hi Scott,

We’re very sorry to hear you’ve had a frustrating experience, but we want to be clear: hipages is not a scam. We are a publicly listed Australian business, subject to strict regulatory and auditing requirements to ensure all operations are above board.

Regarding leads, every lead on our platform comes directly from a homeowner seeking a tradie. While not every lead will convert into a job, we have a robust lead review process to assess leads, and credits can be applied where appropriate.

If you have concerns about your account or contract, our Support Team is happy to review them with you directly. Please reach out at 1300 762 994 so we can assist.

We take feedback seriously and are committed to ensuring all tradies have a fair and transparent experience on the platform.

Noté 1 sur 5 étoiles

Hi-pages will not publish negative…

Hi-pages will not publish negative reviews!! Have used hipages in the past with okay results, this time got a dodgy tradie who quoted 200-300 and didn't arrive when arranged and then when he finally came cleared the blocked drain in 20 minutes and then gave us a bill of $660 and wouldn't honour quoted price and wouldn't leave until we had paid. I can't even warn others customers not to use him because noone sees negative reviews and hipages continue to protect dodgy tradies. Easiest option don't use hipages!

10 juin 2025
Avis spontané
Logo de hipages

Réponse de hipages

Hi Ted,

Thank you for sharing your experience. We’re very sorry to hear about the issues you had with this tradie and understand how frustrating that must have been.

We have a dedicated Trust & Quality Team whose role is to assist homeowners with complaints like yours. They can review the situation, mediate between both parties, and help work towards a resolution. Please contact our team directly at support@hipages.com.au so we can look into this matter and support you.

We take feedback seriously and are committed to maintaining a safe and reliable platform for both homeowners and tradies.

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