Hippo Leasing Avis 12 350

Connor was really helpful and very professional and really polite

Gareth was a pleasure to deal with. Made everything so easy. He collected us in the morning and brought us to the garage.
Lovely clean and tidy show room.
Would definitely come back here to buy again.

From start to finish Joe was brilliant, with a few obstacles on my part aswell highly recommend

They searched a lot of different vehicles to suit our needs, weren't pushy and got us a great deal

Professional excellent service from sales team. I chose a car on Wednesday and finance was completed next day. Very helpful in getting me on the road again when my existing vehicle had a major problem.

Hippo and particularly James were a great help with leasing my new car. I was worried it would be complicated but everything was so easy and went smoothly. Thanks again James

Had an amazing experience getting my bus seal on lease, Scott gaskill was extremely helpful and informative, he has a lot of knowledge that helped guide me through the process which was especially anxious because of the circumstances around me needing a car.

Eddie delivered the car, professional and polite. Thank you

So looking for a lease deal and came across hippo leasing , first time either leasing , spoke tow gentleman Tyler barsby and he was amazing from the get go , very quick process and would like to mention not once did I feel pressured into choosing or picking anything ,
So really good experience

Excellent service by Pete, explained everything clearly and answered any questions I had, very pleased

What an amazing customer service I have had from this company , especially my account manager Zac (who at times I think he must have wanted to leave, dealing with me!) Zac was so patient and he replied within minutes so not keeping me hanging on a decision. Zac also helped me with my decision on a car as I really could t make up my mind so his expertise was greatly received . Just await my car now and I am hoping it won’t disappoint

Hippo were very informative about their car deals all be it I felt very pushed to hurry and choose a car
However apart from that they have given me a good deal and helped towards the cost of delivery

The delivery driver Ian H . Made it a really easy hand over of my new car. He was knowledgeable and polite he made it a great experience.

All went very well, and the purchasing journey was good.
But.....
Once I had taken delivery of my vehicle, I found a 2 inch tear in the seating that I hadn't noticed on my walk round, and it was missing its tyre inflation kit
AND, a knife blade used in detailing the car.
On contacting the company initially, my account manager informed me that when raised with her manager, the reply was "what do you expect, it's not a new car", to which my reply was "if it had been in the detailed description of the car, I could have made an informed decision on whether to buy the car. Oh, and my car was not ready for my 0930 appointment, more like 1100. After raising an issue through the online system, I received a call from Jake, who was very apologetic regarding the blade and also promised to send a tyre inflation kit, and the issue would be escalated, and I should hear back by Tuesday. Today is Friday, and apart from me being told someone would get back to me, I have had no update or received the tyre inflation kit.
Unlike advertising spiel on the phone line, I certainly do not feel like one of the family and I can only assume nobody cares now they have made the sale.
Update, the car is now only charging 50% of the time. I have had to chase everything up. The car is going back as it is not fit for purpose.

Paul delivered my car. He was extremely helpful pleasant and professional. Thank you

The Chang over from the old car to the new one was very pleasant and the sales person was as helpful as he could be .
The only problem was that I could not use the Tesla chargers as I could not log into there system as the car has. Not been registered to me by DVLC so I had to find a charger that would except my credit cards so the 6 hour journey took me 11 hours and a loot of worrying as I had to stop and find 3charging points
I think that the manager should have been aware of these problems
Bernard Curnow

Pete was extremely helpful and explained everything to me.

I don’t usually leave reviews, but I feel strongly about this experience.

This situation is still ongoing, and I will update this review as things progress.

My biggest concern when buying a used car is simple: what happens when something goes wrong? That’s when you really see how a company treats its customers.

To be fair, the start with Hippo was excellent.
The sales process was smooth, the salesperson was helpful, and even a small issue at collection was resolved immediately without question. At that point, I genuinely thought this was a company that really looks after its customers.

As part of the purchase, I also took out the additional warranty, as it was presented as a sensible way to protect against unexpected issues. My understanding at the time was that this would give me meaningful cover if something went wrong early on.

However, when a fault appeared very soon after purchase, it became clear that the warranty only covered part of the repair cost, leaving a significant shortfall.

Because this happened so early into ownership, I contacted Hippo straight away. Across multiple calls with different members of the team, the consistent message and overall tone was that once the full details and quotations were in, the situation would be reviewed and they would look to support appropriately given how early the issue had occurred.

Based on those conversations, I genuinely expected that there would be some level of support beyond the warranty once everything had been assessed.

At such an early point after purchase, I think it’s a reasonable expectation that if something goes wrong, the supplying dealer would step in and help resolve the situation with a degree of understanding and support. That’s not about technicalities — just what most people would expect when buying a car.

When it came to the final outcome, however, the position shifted completely to relying solely on the warranty contribution, with no additional support offered.

This was also confusing, as at different points it was suggested that the warranty provider and Hippo were closely linked, which made the final position harder to follow.

From my perspective, the issue itself also doesn’t feel consistent with normal wear and tear at this mileage, which adds to the frustration of how this has been handled.

I understand that things can go wrong with any vehicle, and I’m sure many customers will have a smooth experience where no issues arise. But for me, the real measure of a company is how they respond when something does go wrong — particularly when it happens so soon after purchase.

At the moment, I feel let down by how this has been handled, especially given the contrast with the otherwise strong customer experience at the beginning.

I remain open to resolving this directly and fairly, and I will update this review based on the final outcome.