Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience with Hippo has been magical since day one of taking out our car finance. Your colleague Joe Gryndy and the team at hippo couldn't have done more for our needs . Thank you again to all th... Voir plus
L'entreprise a répondu
Todd at Hippo made this potentially nerve racking experience getting car so easy and a real breeze. I was very concerned about getting credit because of past issue but Todd at Hippo did me proud... Voir plus
L'entreprise a répondu
An absolutely first class service. Gareth listened to what I was looking for, also my little quirks!! Excellent customer service!! Did what he said would. Fast and efficient service, nothing too m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Coordonnées de contact
Trident Park, BB1 3NU, Blackburn, Royaume-Uni
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4,6
Excellent
12 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Zak from Blackburn and Matt from…
Zak from Blackburn and Matt from Peterborough hippo motor group were both amazing and helpful getting me the right car for my money.. only wish it was closer as I am from Aldershot
15 avril 2026
Réponse de Hippo Leasing
Hi Lee,
Thank you for the fantastic feedback! We’re glad Zak and Matt were so helpful in finding the right car for you. We really appreciate you making the journey and your kind words.
Team Hippo
Slow customer service
I didn’t like being told I would be kept informed with the progress of my purchase but then having to keep phoning up to get an update.
15 avril 2026
Réponse de Hippo Leasing
Hi Katherine,
Thank you for your feedback. I’m sorry to hear that you felt you had to chase for updates during your purchase, as we appreciate how important clear and proactive communication is throughout the process.
This is not the level of service we aim to provide, and your comments will be fed back internally to help us improve how we keep customers informed moving forward.
If there’s anything further you’d like us to look into regarding your experience, please don’t hesitate to reach out.
Thanks,
Chris – Customer Experience Manager
The logistic driver that collected and…
The logistic driver that collected and returned my vehicle today - Imran was brilliant. Very friendly, helpful and efficient!
16 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Danielle,
Thank you for the great feedback! We’re glad Imran provided friendly, helpful, and efficient service. We really appreciate your kind words.
Team Hippo
Knowledgeable and got the car same day.
Friendly, knowledgeable and helpful.
Highly recommend
14 avril 2026
Réponse de Hippo Leasing
Hi Nicola,
Thank you for the great feedback! We’re glad you found the team friendly, knowledgeable, and helpful. We really appreciate your recommendation.
Team Hippo
Matt was amazing very polite and so…
Matt was amazing very polite and so informative regarding my new car, car was spotless I am so pleased and could not recommend hippo, especially Matt he was brilliant thank you so much
15 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Bridie,
Thank you for the fantastic feedback! We’re glad Matt provided such polite and informative service and that you were pleased with your car. We really appreciate your recommendation and kind words.
Team Hippo
Very polite
Ian fillingham, the gentleman who deliverd the car to me was extremely polite, took time to tell me everything about the car, and helped me to bring up the things to sign on my phone. A Credit to the company.
16 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Stuart,
Thank you for the feedback! We’re glad you found the service polite and informative. We really appreciate your kind words.
Team Hippo
Neil was very professional helpful and…
Neil was very professional helpful and pleasant answered all the questions and put you at ease
16 avril 2026
Réponse de Hippo Leasing
Hi Mr Hopkins,
Thank you for the great feedback! We’re glad Neil was professional, helpful, and made you feel at ease while answering your questions. We really appreciate your kind words.
Team Hippo
Friendly and supportive driver
Ian C the driver collecting my vehicle made everything easy and was quick to assist me in contacting the finance company to check payment had gone through. He was very friendly and supportive
16 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi H B,
Thank you for the great feedback! We’re glad Ian C made the process easy, assisted with the finance check, and provided friendly and supportive service. We really appreciate your kind words.
Team Hippo
I had been approved for a Juke for…
I had been approved for a Juke for lease, but have decided on a different car from a local lease branch instead. The lady on the phone was very insistent on retaining the quote and, if so, on "rethinking" it. When I assured her that my choice was made, her attitude shifted drastically to a rude, dismissive tone, with a dreaded sigh, and she snarled back, "Oh, alright then," with a quick hangup and no polite send-off. I do not expect to be treated like royalty, but I surely do not expect to be degraded on the phone when I am about to sign up for a 3+ year lease with MY money. The call was at 16/03/2026 @ 12:39. Unacceptable.
16 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Paul,
I’m really sorry to hear about your experience, this falls far below the standard of service we expect to provide.
We take feedback like this very seriously, particularly where it relates to how our customers are spoken to. A full investigation into the call will be carried out to understand exactly what happened and ensure this is addressed appropriately.
Please accept our sincere apologies for the manner in which this interaction was handled.
Thank you - Chris, Customer Experience Manager
Alan the driver was great
Alan the driver was great. Very friendly and notified me well in advance on when he will be arriving. Thanks Alan
14 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Meghan,
Thank you for the great feedback! We’re glad Alan provided friendly service and kept you well informed ahead of delivery. We really appreciate your kind words.
Team Hippo
Ian that dropped off my car was…
Ian that dropped off my car was smashing quick and easy
16 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Chrissy,
Thank you for the great feedback! We’re glad Ian made the delivery quick and easy. We really appreciate your kind words.
Team Hippo
People wonderful, but the system . ( date guesswork).....
The people I dealt with were great. But the automated system was quite problematic and meant that I could have lost the vehicle that I hoped to have. But this was managed sucessfully by your staff working well outside normal hours!!!
20 mars 2026
Avis spontané
Réponse de Hippo Leasing
Hi Lindy,
Thank you for your feedback. We’re glad the team provided great support and were able to resolve the issue for you, although we’re sorry to hear the automated system caused some concern. We appreciate your understanding and kind words.
Team Hippo
Quick and easy process
15 avril 2026
Réponse de Hippo Leasing
Hi Martin,
Thank you for the feedback! We’re glad the process was quick and easy.
Team Hippo
Incredibly easy company to deal with
Incredibly easy company to deal with, great attentive service from Crystal and a very smooth delivery handled by Ian. Particularly impressed with Ian's helpful nature around helping me get set up in the car, thanks hippo.
15 avril 2026
Avis spontané
Réponse de Hippo Leasing
Thank you for the fantastic feedback! We’re glad Crystal provided attentive service and that Ian delivered such a smooth and helpful handover. We really appreciate your kind words.
Team Hippo
I was in constant contact with a lovely…
I was in constant contact with a lovely women Alexandra Humphreys who was extremely helpful all the way through the process would highly recommend.
14 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Lewis,
Thank you for the fantastic feedback! We’re glad Alexandra Humphreys was so helpful and kept you informed throughout the process. We really appreciate your recommendation.
Team Hippo
a woman of worry
The service was fast and and friendly. I am a woman who has no idea of buying a car and felt very concerned about not fully understanding the process. I needn't of worried, all the information was clear and included all the knowledge I would of questioned. I have already put a friend in contact with them.
15 avril 2026
Réponse de Hippo Leasing
Hi Sophia,
Thank you for the fantastic feedback! We’re glad the team made the process clear and easy to understand, helping you feel confident throughout. We really appreciate your recommendation and kind words.
Team Hippo
I purchased a lease car on the proviso that it would come in time for when I needed it.
I purchased a lease car on the proviso it would be delivered by the end of the following week…Heard nothing for about a week so contacted Hippo to be told no, there’s been a delay. I cancelled the order as I needed the car as I was in a hire car. This was a week ago, despite asking 3 or 4 times, I’ve yet to receive email confirmation that my Oder is cancelled, or when I will get my 2k deposit returned. They are very friendly and attentive when you are buying, but ignore you when you cancel due to broken promises. Awful company, avoid.
Update
To be fair, when the people behind the scenes got to know about the issues I was facing, they were very good and resolved my issues in good time.
14 avril 2026
Avis spontané
Réponse de Hippo Leasing
Thanks for your review.
We’re sorry to hear about your experience and appreciate how frustrating delays and a lack of communication can be, especially where you were relying on the vehicle within a specific timeframe.
Unfortunately, we’ve been unable to locate your order based on the information available. We have requested further details from you via Trustpilot so we can investigate this properly. Alternatively, please contact us directly at Customercare@hippomotorgroup.co.uk quoting ticket number 96754.
We’d really like the opportunity to speak with you directly to understand what’s happened and work towards resolving this for you.
Thank you, Chris - Customer Experience Manager
Really pleased
Really pleased. Ruby went out her way to help find a car in our budget, made the process stress free.
Would recommend.
14 avril 2026
Réponse de Hippo Leasing
Thank you for the fantastic feedback! We’re glad Ruby went above and beyond to help you find a car within your budget and made the process stress-free. We really appreciate your recommendation and kind words.
Team Hippo
Zak was great from the start
Zak was great from the start, so far my experience has been great and the info you get is second to none, feel at ease dealing with these guys
14 avril 2026
Réponse de Hippo Leasing
Hi Michael,
We appreciate your feedback. It’s great to hear Zak made such a positive impression from the start and that you’ve felt well informed and at ease throughout. Thank you for your support.
Team Hippo
Just had my handover with paul
Just had my handover with paul, very professional and happy with the car 👍
14 avril 2026
Avis spontané
Réponse de Hippo Leasing
Hi Ross,
We appreciate your feedback. It’s great to hear Paul provided a professional handover and that you’re happy with your car. Thank you for your support.
Team Hippo
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.