I've ordered a kit test about 1 week ago and I've even been charged extra to get my kit delivered to me in the next day working. However, for some reasons, the kit has never been delivered to me. I've... Voir plus
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Ordered a product with guaranteed next day delivery, this was ordered 6 days ago and it still hasn’t arrived. Tried contacting by email and live chat with minimal response (nothing from the live... Voir plus
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Great efficiency from BioSure, order arrived before the week was out. Very discreet as well. Test was very easy to perform with crystal clear instructions. Results within 15 mins, in the comfort of... Voir plus
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I have been waiting more than a week for something that i feel like never will be arrived, and i did pay for next day delivery and even after contacting via email, there is no response from the compan... Voir plus
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À propos de l'entreprise
- Service de dépistage des infections sexuellement transmissibles (IST)
- Centre de diagnostic
- Magasin de vitamines et compléments alimentaires
Écrit par l'entreprise
The BioSure team have unique and extensive knowledge and have helped hundreds of thousands of people throughout the UK and the world, to #KnowYourStatus. We develop, manufacture and distribute world class self-tests and wellbeing products to help you take control of you.
Coordonnées de contact
London, Royaume-Uni
- 07763 489170
- info@biosure.co.uk
- hivselftest.co.uk
2,7
Bas
152 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de BioSure Global
Hi Allan,
Thank you for your feedback. Glad you found the kit easy to use!
All the best,
the BioSure team
Réponse de BioSure Global
Thank you for your review Daniel. All the best, the BioSure team
Réponse de BioSure Global
Hi Lindsey,
Thank you for your review, much appreciated.
The BioSure team.
Réponse de BioSure Global
Thank you for leaving your review. Glad you were able to use the product with ease. All the best, the BioSure team
Testing simply and conveniently has…
Testing simply and conveniently has taken a great weight off my mind
9 mars 2023
Réponse de BioSure Global
Thank you for your review. All the best, the BioSure team!
Really great product
13 février 2023
Réponse de BioSure Global
Hi Samantha.
Thank you for your review!
Much appreciated, the BioSure team
Réponse de BioSure Global
Hi Adam, thank you for updating your review. I'm very sorry again for the delay. All the best, the BioSure team
Fast service
27 janvier 2023
Réponse de BioSure Global
Hi Patricia,
Thank you for your feedback!
All the best, the BioSure team
Was very clear instructions wise
9 décembre 2022
Réponse de BioSure Global
Hi Lorna,
Happy to hear that you found the test easy to use.
All the best and Merry Christmas, the BioSure team.
Ordered on 15th November and still not…
Ordered on 15th November and still not received test kit as off 23rd November. No longer receiving tracking updates on package....not good.
23 novembre 2022
Avis spontané
Réponse de BioSure Global
Hi Ad,
Sorry to hear that you still have not received your test kit. I can see from your order tracking that the parcel is with the courier but it states "We're sorry we're not able to deliver your parcel today, but we will deliver it on the next working day." Unfortunately, this is beyond our control, I kindly ask that you contact the courier to find out where your parcel is and why they haven't yet delivered the item.
Thank you for your understanding.
Received nothing
I have been waiting more than a week for something that i feel like never will be arrived, and i did pay for next day delivery and even after contacting via email, there is no response from the company. What is going on?
10 octobre 2022
Réponse de BioSure Global
Hi Tran,
Sorry to hear that. I can confirm that your order was dispatched on 29th September with next day delivery. The tracking for your order shows that the parcel was delivered on the 30th of September to your shipping address. Please see proof of tracking: C00HHA0265524183.
Unfortunately I cannot see any emails from yourself, neither can my colleagues. We're very sorry that there was no communication between us. We are keen to resolve this matter - if you still cannot locate your order, please email me directly at bsmith@biosure.co.uk and I would be happy to help.
Kind regards
Perfect result
6 septembre 2022
Réponse de BioSure Global
Hi Godfrey,
So glad to hear you were able to know your status.
All the best, the BioSure team
Guaranteed next day doesn’t mean you will get the product
Ordered a product with guaranteed next day delivery, this was ordered 6 days ago and it still hasn’t arrived.
Tried contacting by email and live chat with minimal response (nothing from the live chat).
Very poor service and given I payed for guaranteed next day before 2pm delivery, 6 days and waiting is ridiculous
5 septembre 2022
Avis spontané
Réponse de BioSure Global
Hi Ben,
I completely understand your frustration and we are extremely sorry that you feel let down by our service.
Looking back at our records, I can see that you were provided information regarding your order status, including your tracking number, in response to your email last week. Since then, your parcel has been shown as delivered and signed for by yourself.
We apologise greatly for the delay in receiving your item. Unfortunately, Royal Mail were on strike last week and therefore there have been some delays.
Again, we are very sorry that you have had to wait this long to receive your order. As a gesture of goodwill, I have refunded you for the postage that you paid, since the delivery date was not met by Royal Mail. But again, please be reminded that this is entirely out of our control. Every order is dispatched from here on time, with the postage that is chosen by the customer. It is entirely dependant on Royal Mail to meet these delivery dates.
All the best, the BioSure team
Quick and easy service..5 star
8 août 2022
Réponse de BioSure Global
Hi Lee,
Thank you for your 5-star review. Very much appreciated!
Easy to order and results in minutes
Easy to order and results in minutes. I am satisfied by my result. Thank you for helping people to find out if we are safe or not.
12 juillet 2022
Réponse de BioSure Global
Thanks for your feedback Tariq, very much appreciated.
The BioSure team
Please go back to the blood tests if…
Please go back to the blood tests if you have a Brace the oral test is not good
12 juillet 2022
Réponse de BioSure Global
Hi K,
Sorry to hear that you aren't impressed with the new oral fluid tests that are available. Due to recent advancements, oral fluid tests are now as accurate as blood-based tests for HIV and offer an alternative testing method for those who wish not to sample their own blood etc.
The BioSure team
I havent received my items and there is…
I havent received my items and there is no communication about this delay or why it has not been delivered.
12 juillet 2022
Réponse de BioSure Global
Hi Frank,
Apologies for not replying to this sooner.
A replacement (free of charge) has been processed today and dispatched, we hope this resolves any issues.
Please email info@biosure.co.uk if you have any issues.
Thanks
Réponse de BioSure Global
Hi Jozef,
Thank you so much for your feedback, much appreciated.
All the best, the BioSure team
Good product 👍🏼
15 juin 2022
Réponse de BioSure Global
Hi Emma,
Thank you for your review. Glad you liked the product.
All the best, the BioSure team
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