Hodge Jones & Allen Solicitors Avis 1 532

Dear team of
Hodge Jones & Allen Solicitors , you really are the best for resolving all issues,very kind staff,helpful and supportive people,I definitely recommend your office,and I take the opportunity to especially appreciate and thank Mr McHale, all the best for all of you.

Instructed HJA on a leasehold dispute where our managing agent also acted as the freeholder's solicitor — a dual role that is itself an SRA conflict of interest and should have been central leverage in our case. Our solicitor never grasped this distinction despite being told repeatedly. She sent the Letters Before Action addressing the other side solely as the freeholder's solicitor, missing the managing agent liability entirely — which was the whole point of the claim. We were then repeatedly admonished for "contacting the other side" when we were contacting our own managing agent, the people who held our service charge funds in an SRA regulated client account.
When we finally got through to our solicitor that these were the same entity, rather than recognising it as the breakthrough it was, she told us our SRA complaint against the other side had been made on a "false basis." It hadn't — she just hadn't understood who the parties were. From that point on, she couldn't advise us to leverage the managing agent angle without exposing her basic error. Our solicitor's interests became misaligned with ours. She then began distinguishing between "legal advice" and "guidance" to limit her own professional liability — a distinction meaningless to lay clients and never explained when we were paying £450 per hour.
The billing was extraordinary. The initial estimated bill until the "end of case" in October was £5,000–£7,000. By 26 November 2025, this was revised to £7,000–£10,000, described as covering costs "to the end of the case." By January 2026 — barely two months later — it was revised again to £15,000–£20,000. The estimate tripled in roughly 90 days. One interim bill included over £500 at partner rate simply for reading our emails. We were also billed approximately £600 for advice on whether to accept an offer from the other side to purchase our freehold — advice that was clearly AI-generated. Over £14,000 spent in total. Two letters sent. Nothing filed. No proceedings. No resolution, MSB laughed our letters out of the room and couldn't believe their luck that our solicitor was disbelieving that they were violating every SRA princaple by being our managing agent and the solicitor to the freeholder at the same time!
The refund HJA mention in their response was offered in a "without prejudice" email — a label normally used between opposing parties in settlement negotiations, not between solicitor and client. It was designed to ensure the offer could not be cited as evidence of overcharging in any future complaint. We were offered approximately £1,100 back while HJA absorbed £3,500+VAT, which was obviously a made up bill - that there was no evidence for any work done — a strategic exit designed to buy a clean break, not an act of generosity. The same email opened with "concerned as to your wellbeing" — creating a paper trail, not expressing genuine concern, given that this was the same solicitor who had stopped responding to six consecutive emails weeks earlier.
As for the thank-you email HJA quote: it was written while we were still living on a hostile estate, had been subjected to a documented harassment campaign by neighbours (resulting in a court undertaking prohibiting surveillance of our home), and desperately needed HJA to remain on the record so the other side would not discover we had exhausted our funds. We wrote explicitly to HJA that we feared for our physical safety if this became known. Thanking a solicitor for a fee write-off after they have tripled your bill and drained your savings is not an endorsement — it is a frightened client trying to preserve whatever protection they had left. Publishing that email to discredit our experience, while simultaneously claiming privilege prevents you from discussing the advice you gave us, is remarkable. You cannot selectively deploy client communications when they suit you and claim confidentiality when they don't.
The claim that our concerns "were addressed at the time" is false. The fundamental error of treating MSB only as the freeholder's solicitor was never corrected. No supplementary letter was sent. No amended strategy was adopted. The case was abandoned because the billing made it financially impossible to continue, not because the legal position was weak.
Would not recommend for complex leasehold matters.

Utterly appalling. If you are seeking justice and a remedy from a defendant who has caused you damage/loss or otherwise; this law firm who will not action a defence, even when there are solid supporting grounds and evidence for them to do so. Extremely slow response/communication; requiring constant chasing for progress/status of a claim. Absolutely no follow through; they wait until you are at the limitation period of your case then fail you in any kind of representation. I would neither use them nor recommend them to anyone; ever. I filed a complaint, yet their complaint procedure was as inequitable and hopeless as their practices. Do not waste your time, seek a professional firm who will actually 'fight your corner', have your interest at heart and seek justice for you.

I have read your response to my initial feedback. For the purpose of clarity and for public knowledge, your response is as apathetic as your practice. I maintain my position and uphold my negative feedback to enlighten and warn members of public seeking reliable representation.

I was recommended Hodge Jones and Allen Solicitors due to an accident I had and was very impressed with the support they gave me. Daniel Denton took my case on and was absolutely brilliant in dealing with all aspects of it. He arranged all the rehab for my recovery and kept me up to date with all communications. I’m so pleased they helped me and would highly recommend this firm to anybody. Massive shout out to Jack Foran and Cigdem Hasirci for their help also, they were so patient with me and explained everything clearly.

We recently contacted HJA to help us with a case and they assigned us a solicitor, Nahid Khaliq. We were all very impressed at how professional her approach was. Nahid’s knowledge and expertise, put together with her diligence ensured we felt completely confident in her suggestions.

Nahid is a great communicator. Despite being under immense stress, we were still able to fully understand the legal aspects and technicalities, because of the way Nahid explained these details. She took the time to seek clarity when there was ambiguity, ensuring there was clear understanding on all sides.

Nahid took the time to get to know us as a family in the context of this case and adjusted her approach and guidance accordingly. Not only did her approach remain professional throughout, but she went above and beyond by showing care, empathy and compassion which made a massive difference to all of us. Drawing from her vast experience, she demonstrated humanity and professionalism by pointing out things to us which we may otherwise have been oblivious to.

All in all, we received wonderful service and experience, I would highly recommend Nahid and HJA.

Mohan made the difficult process of a probate as easy and understandable as possible. He was always really helpful and efficient with a friendly, approachable manner - and would be available to answer any queries as and when they arose along the way - whether by mail, phone or in person. As we were happy with the service that we'd received, my wife and I also then used Mohan to update our wills.

I had a very positive experience with the support team. The assistance I received was prompt, professional, and genuinely helpful. Everything was explained clearly, and my issue was handled efficiently from start to finish.

I also appreciated the courteous follow-up and the invitation to share feedback—it shows a real commitment to customer satisfaction and continuous improvement. Overall, I’m very satisfied with the service and would happily recommend them to others.

We are absolutely furious with Hodge Jones & Allen Solicitors!

We came to them desperate for help with a serious legal problem that was destroying the safety, privacy and dignity of a vulnerable and disabled woman. They claim on their website they fight for justice, civil liberties and hold powerful people accountable. What a load of empty words!

We sent them a few polite emails asking for help about equality and human rights. Suddenly we get this nasty reply from their "Client Care Team" saying we made "repeated" enquiries and they don't have capacity "repeatedly". Then they threaten to block our emails and our IP address forever if we dare contact them again!

Because of their refusal to even listen, her situation will get much worse. She was left scared, confused and under huge stress while important deadlines are fast approaching. Their cold threat just made everything ten times more stressful. How is this "fighting for rights"?

This firm talks big about justice but when a real person needs help with discrimination and human rights they slam the door and threaten to block you. Total hypocrisy!

BE AWARE of Hodge Jones & Allen at all costs. They didn't care about our vulnerable and disabled woman. Save yourself the anger and disappointment and find somewhere that actually means what they say.

(And we wish we were able to share the screenshot of their threatening email so everyone can see how they treat people in need).

Be Warned and
Stay Safe!

I felt so supported by the team at HJA throughout the whole case. They are very responsive, have strong professional expertise as well as personable, empathetic understanding. I feel very thankful I was able to be represented by them.

Communication has been great, and a genuine interest in our circumstances definitely showed. Very happy with my experience with Tess and everyone involved.

Very professional. So far so good,

I liked my most recent lawyer. However, The one before that I was not happy with. In the span of my case I had three different lawyers, which I thought was too many.

Thank you HJA for dealing with my case. Ghislaine was very good, would really recommend using her.
Thank you again

I would like to formally express my sincere gratitude to Gregory Horne for the exceptional support he provided during an incredibly challenging period in my life. His professionalism, compassion, and willingness to go above and beyond made a profound difference.
There were moments when the situation felt overwhelming, and I genuinely do not believe I could have navigated some of the most difficult days without his guidance and support. His dedication and kindness did not go unnoticed and are deeply appreciated.
Gregory is a true credit to his profession. His integrity and commitment serve as a reminder that there are still genuinely good and compassionate individuals making a meaningful impact.
Thank you once again for everything.

Fabulous service, highly responsive and sound advice throughout process.
Highly recommended.

Brilliant 🤩

Amazing Service! Ruth was so wonderful to work with. She really made a huge effort to get to know my disabled daughter and make things easy for her to understand. We were kept informed and given great advice and options the entire way through. Thank you so much.

First of all, Ghislaine was absolutely brilliant with my case as she believed in my innocence and wanted to see me overcome the horrible accusations that had been put on my name. I highly recommend Ghislaine for anyone that is in a situation like I was in.

I phoned about my council housing repairs because their website says experts, woman on first call wanted to mess me about and I had difficulty understanding what she was saying, spoke to fast and was disinterested.
14 years of trying to get repairs sorted with no luck.
1 star very poor communication skills.
Be careful

I had a very positive experience with this law firm while they handled my compensation claim.
Daniel, the solicitor responsible for my case, managed everything in a very professional and organised way. Throughout the entire process, communication was clear and I always felt informed about what was happening with my case.
My claim was handled efficiently and the outcome was successful. Daniel was supportive, knowledgeable and ensured the process went smoothly from start to finish.
I’m very grateful for the help and would highly recommend this firm to anyone needing legal support with a compensation claim.