Umer Walked me through everything with patience and kindness. he was amazing i just came from another company like this one and if they had employees with this level of customer service i might have s... Voir plus
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Lisez les avis des autres
Very friendly and informative. Noroze took time and was very patient in going over all the details needed for the onboarding process. I did not feel rushed at all. I'm looking forward to working with... Voir plus
I have been meeting with HLPT's Advanced Tech Support nearly everyday since I came on board and I'll just say I would be lost without them. Qairman, specifically has been very instrumental in guiding... Voir plus
L'entreprise a répondu
Their support has progressively gotten worse over the last 3-6 months; whilst their team's responses have become more vague, I have to follow up and ask multiple follow up questions because thei... Voir plus
L'entreprise a répondu
4,4
Excellent
76 avis
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Thorough setup help
Umer is the man. Very thorough walk through and they helped me get past a setup issue I was stuck on. Highly recommend.
27 mars 2026
Avis spontané
Best Decision on the year!
The support that I am getting makes me confident that my clients will be ok with the 24/7 support that HLPT offer.
28 mars 2026
Avis spontané
You should work with Umer
You should work with Umer, he is very personable patent and extremely helpful. I am very impressed with the whole experience.
25 mars 2026
Avis spontané
Umer was amazing during the setup…
Umer was amazing during the setup process. Exceeded my expectations. Thank you!
24 mars 2026
Avis spontané
Umer has been Great
Umer has been Great. Very Thorough and his explanations made things very easy!
23 mars 2026
Avis spontané
So helpful in setting up
Noroze was so helpful in setting up my system and team! thanks again!
23 mars 2026
Avis spontané
mughees was super helpful and friendly
mughees was super helpful and friendly, I'm so glad this company existing to provide some structure to my SAAS journey!
19 mars 2026
Avis spontané
customer support sucks, their billing is brokem
customer support sucks, they trap you with a $1 offer that doesn't do anything, I asked them to cancel my membership where I then had to go down a confusing sequence of pages and they make you book a call with them to cancel even though I was just on a call with them when I tried to cancel. Then I get billed 3 months later, Im more upset that I had to spend 30 minutes of my work day tracking these guys down finding call and text records and sending it to them. And still havent gotten my money back and they want me to get on another call.
18 mars 2026
Avis spontané
Réponse : Hlprotools
Hey Cole, I appreciate you sharing this and I want to respond directly. I do want to hold some nuance around the $1 offer — it's genuinely designed as an entry point to experience the platform, and it's not meant to be the full top-tier experience. That's not intended to confuse or mislead, but I understand how it can feel that way if expectations weren't set clearly upfront, and that's on us to do better.
On the billing side — we try to make it as easy as possible to manage everything yourself. We include a link in the top menue of the membership area: you can go to hlprotools.com/billing to control all of your billing settings directly, without needing to get on a call. I completely understand how things get missed, and I genuinely apologize for the frustration of having to track us down and spend time on this that you shouldn't have had to spend. That's not the experience we want for anyone. What your describing usually happens where there's a mismatch of emails or the contact reaching out doesn't match any customer records. If your refund still hasn't been processed, please reach out to me directly at matt@hlprotools.com and I'll make sure it gets resolved.
Great SaaS Support
First I want to say HL Pro Tools makes selling SaaS so much easier. The level of integrations and support to make your agency able to onboard SaaS clients is awesome. Umer Khalil did my onboarding and was very knowledgeable on the whole process and how to maximize the tools.
Realize that HLPT is not really setup for agency or custom work, but they crush it for supporting SaaS and agencies that sell GHL as a DIY or done with you option.
18 mars 2026
Avis spontané
So far so great!
Umer Khalil from Hlprotools was incredibly patient and helpful on our call. I've only just started using this company and so far, I have only seen great things. Great processes, supper useful tools great experience all round
17 mars 2026
Avis spontané
Horrible service
1 février 2026
Avis spontané
Réponse : Hlprotools
Hey Phil, I appreciate you taking the time to leave feedback. I want to be transparent — I'm not able to find any record of a customer or contact under your name in our system. It does happen occasionally that people confuse us with HighLevel itself. We are not HighLevel; we are HL Pro Tools, a third-party company that supports HighLevel users. If you did have a specific experience with us, or if you signed up under a different name, I'd genuinely like to understand what happened and make it right. Please feel free to reach out to me directly at matt@hlprotools.com and I'll look into it personally.
Had a great experience with Umer with…
Had a great experience with Umer with my setup.
13 mars 2026
Avis spontané
Great set of tools
Great set of tools, super organized, excellent on-boarding delivered by Umer. Really looking forward to exploring the full capability that HL Pro Tools brings to the table.
13 mars 2026
Avis spontané
I worked Umer to get onboarded into my…
I worked Umer to get onboarded into my Go highlevel journey, he was very helpful. Getitng started in the right direction is great!
12 mars 2026
Avis spontané
Very insightful and Attentive great help
11 mars 2026
Avis spontané
Highly recommend HLPT
I had a really great onboarding with HLPT! As an agency owner, I was looking for a reliable team who could help me onboard clients, handle the technical details, and provide ongoing support. HLPT is IT! I was wildly impressed with all the value for the price tag. My onboarding was done with Mughees and he was a stud!
9 mars 2026
Avis spontané
HL Pro Tools has truly been a blessing…
HL Pro Tools has truly been a blessing for me and my agency.
9 mars 2026
Avis spontané
Crap service
I made perfectly clear that Im not reselling GHL. I just needed to configure a couple things. The guy who sold me the service told me to book calls with the "advanced tech support". I booked twice. most of the time on those calls was the guy checking with somebody else and then when he came back, told me that it was not possible to do. And to reschedule because time was over. Total disappointment
1 mars 2026
Avis spontané
Réponse : Hlprotools
Hey Angel, I appreciate you sharing this and I want to respond directly. First, I want to apologize for the miss in the sales process. We rely primarily on automated and asynchronous ways to connect people with the right service, and we don't have a robust dedicated sales team — it's often service team members stepping in to answer pre-sale questions. That's a known gap, and it's something we're working to improve.
Based on what you've described, it sounds like what you were looking for was more of our done-for-you configuration or fix-it VA services, while what you ended up purchasing was more aligned with our coaching or reseller support offer. That mismatch is entirely on us for not doing a better job of connecting you to the right product from the start, and I sincerely apologize for the poor experience and the wasted time on those calls. If you'd like to discuss what you were actually trying to accomplish, I'd be happy to look at whether there's a better fit for you. I did go ahead and refund the only payment you made. If you need anything please reach out to me directly at matt@hlprotools.com.
I'm new to GHL and HL Pro Tools
I'm new to GHL and HL Pro Tools, but the experience has been smooth so far. I've enjoyed working with Noroze and I keep learning about more features!
27 février 2026
Avis spontané
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