Saga Holidays Avis 

Had a great time on the South tour coved a lot of ground & subjects. Hotels wear good. Would recommend this as a very good taster for the South US. Steve the tour manager had a in depth knowledge of the area & was very helpful.

I have just booked a holiday for November 2027. I have spoken to Molly twice and while being professional and answering all my questions she had time for a chat making the whole process a thoroughly enjoyable experience. T he promised paperwork was sent out immediately. A very impressive experience.

Checking for Food and Wine in Cadiz. In February. The young girl tried to be very helpful but didn’t know any Spanish names and thought Cadiz was spelt with a K so couldn’t find it. People whose job it is to answer customers should have appropriate training. She offered to check further for availability but then found that was not possible. This holiday is still shown on the website

Spoke to Michaela to book our second Saga holiday. Our first was a cruise to Norway which we loved. We have just booked a rail journey holiday in Switzerland for next year. Michaela was very friendly & helpful. She phoned us back when she said she would & answered all our questions.

Emma Tullet, what a lovely lady, helpful, professional and a lovely sense of humour. A credit to SAGA

I spoke to a lovely young lady called Lola on the phone to book a holiday I was interested in
She informed me clearly about all the booking formalities and told me everything I needed to know in a polite and friendly manner

i cannot fault saga i had issues i needed asking about the hotel because im not the most agile he said he would contact the hotel to find out and would call me back the next day and true to his word i got a call back with the answer i needed. so proceeded with the booking which as usual went smoothly great chat paid my deposit and within 10 minutes i was printing my booking thankyou

I have just booked a holiday with Saga. I made an enquiry a couple of days ago by phone, unfortunately this holiday had sold out, Tabitha the Saga advisor said she would see if there would be more availability. This morning she phoned me back to say unfortunately the holiday was no longer available, I was so delighted to have a call back and to be able to speak to a very helpful advisor that I have booked an alternative holiday.

Having just read the review from Andi dated 3rd September regarding the river cruise, I would like to share our recent, 20th-30th August on the Spirit of Discovery cruise Firstly, the crew and staff were,as always, faultless. The only problems we had were with a significant minority of thoughtless, arrogant and entitled fellow passengers. Each excursion we went on was the same. My wife has mobility isses and requires to use a stick. The "entitled" insisted on trying to be the first on and first off of the coaches or busses. Their behaviour was absolutely appalling. They tried elbowing their way past less able passengers on gang planks and when boarding the tenders. They almost broke into a run while itching to get the front seats, leaving the less agile to take the precarious walk to the rear seats. At photo opportunities or comfort breaks they leapt from their seats even before the coach had stopped in their quest to be first off. Why? There's no need to rush, we are only as fast as the slowest ship in the convoy. For goodness sake have some patience and empathy for others less fortunate healthwise than your selfish selves. What's the rush? You're on holiday. Let's hope it doesn't happen to you.

I wanted the experience of staying in Portuguese pousadas. A Saga tour departing 22nd September would have suited me just right. I rang last Thursday, 3rd September, to book but was told that that tour is fully subscribed. Hallie, somehow, must have sensed my disappointment! She explained that there is a possibility that seats may still be available on the tour flights, as well as rooms in the pousadas of the tour. She would check the availability and book, if I am happy for her to do so.
Today, I have paid and on the tour! What a service, and thank you Hallie.

Booked our 3rd holiday through Saga. For our latest booking we spoke to Katrina who was very helpful and knowledgeable. Our previous Saga holidays were excellent and we have no doubt that this one will be the same.

Dealing with Kat, who booked my holiday , was very easy .She explained everything well and answered my questions clearly

We have travelled with SAGA for 29 years and have always had excellent service Jack was brilliant with my booking today very helpful SAGA is highly appreciated by us

I have travelled with them before. Wonderful company particularly for the elderly. They take care of you from door-to-door and make your travel easy. Helpful assistants through the booking process. Thank you to Samantha.

The Saga representative was polite, clear, professional and helpful. Ready to answer any questions I had

I was not sent my online documents or an e mail saying they were available on line though only 2 weeks until I travel. Found them on Saga on line. It said I could check in for BA flights and gave booking codes. I regularly fly with BA so am am very used to doing on line check in. I tried to check in a number of times using the codes they had given but BA site kept giving an error message ´wrong code/name ´. I have a screen shot of this to prove this. I even cleared all my cookies and tried 2 different browsers. Still did not work. So I phoned Saga and spoke to a representative who implied numerous times I did not know what I was doing and she could get in and told me to ring BA. Of course they said it was an error coming from Saga as a group booking. I tried later and got on to the outward flight booking (did Saga do something after my complaint?) but still cannot access my inbound flight. The flights have different booking references which it does not if you book yourself and not on a Saga group flight.
Hopefully after writing this Saga will sort it out. Or I will never get home!
So SAGA sort this out and get your staff to treat customers with some respect and listen to what they are saying and not treat them as if they are totally incapable.

Generally I got everything I needed for my holiday. Very impressive.

One point I found annoying was they mentioned you could pick your seat, once flight details out.
SAGA you forgot to mention picking a seat costs up to £49 a trip and a considerable amount there and back.

SAGA HOLIDAYS
What wonderfull customer service I received today by a gentleman by the name of Graham.
We booked this holiday about a year ago to Malta at the end of this month and their service has be superb through out . Cutting a very long story short they resovled a problem with K M MALTA AIRLINES over medical baggage which the airline was being difficult about, wanting to charge me for. We had all the rellevent documents including letters from my specialist say that they were needed of our holiday. As we were going for a month. Malta airlines would not do anything until 45 days before departure. Then yesterday 2nd of September they said that they would take what we needed upto a max of 5kg per person seperatley and it could not be pooled in one case. After a a long conversation with Graham he conversed with his managers and SAGA as a company solved the problem for me at their exspence Thank you once again for taking the stress out of this scenario.

I am writing this review after someone asked me if I would recommend Saga cruises. We travelled with them in 2025 on the German/Austria wine region cruise. It was costly but we got a reduction and ended up right at the end of the corridor downstairs. The worst room but we were aware that we wouldn't have a window. On booking the holiday, we were advised that we had to be fit and able as there would be a lot of walking and climbing stairs. And this is where I felt we were largely mislead. I was 63 and it was my partners 60th birthday. We are both fit and able but my partner takes blood pressure tablets and I had a kidney stone. Saga insurance flatly refused to insure us. So we were lead to believe that the people we would be travelling with would all be able bodied. I cannot fault the phone/letter correspondence. The ship was good and credit especially to the hard working background staff who make the cogs turn in the engine. However, the front line staff and Captain were just odd and lacked basics in customer hospitality. Many of the passengers were similar to us in that they were relatively fit, independent and there for the experience. But a core group of infirm and elderly had to be constantly helped, held up the buses on several occasions and it was like going out on a sunshine variety bus each day. We would be walking around our daily destination and see the staff trying to manage the core group of trip attendees as they dropped food down themselves or fell over or created a fuss. It was like spending a week in a care home. And the staff pander to these people as they know they are their core business. If you want to witness where your taxes are being spent, I suggest Saga are the recipients of a good dollop of it. The holiday descended into what can only be described as kindegarten behaviour with one cantankerous woman waving her walking stick at us and shouting on the night of my husbands birthday. I did make a complaint that evening but all the Captain did was hug me which I found beyond weird. So unless you are incontinent or need constantly nannying and don't mind waiting on coaches for hours whilst the less able amble their way there, then Saga is not for you. The fun suckers are there to spoil it for everyone else. We found out the hard way to our cost. The actual date of the cruise was April 2025