Rio gave first class customer service and went above to ensure that all my matters had been in place towards my holiday break . If i could give him 10 stars ! I would . Thank you .
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It was a little difficult for me to hear the agent, Rio, at times which made the process a little slower than normal. Eventually made final payment. The Company tried to contact me by phone but they... Voir plus
I am very pleased with the way Eva dealt with my query today. Her comprehensive answer put my mind at rest that our specific requirements would be met. Thank you Eva.
Called to make a payment for my trip to Dubai and call was handled by Rio. Initially quoted an incorrect figure as my outstanding balance which was lower than what i was expecting. After checking th... Voir plus
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customer support service
very helpful customer support service and friendly. Neil was very good.
Hamara Sikkim trip bilkul hopeless tha…
Hamara Sikkim trip bilkul hopeless tha ,management lower level ka, 4 star hotel change Katke guest house me Tika diya, n koi dhang ka Breakfast n koi dinner, bakwas trip ,paise bekaar Gaye! 2 bar driver ne raste me gadi rok di payment ke Karan!
Spoke to Neil Woodcraft after an issue…
Spoke to Neil Woodcraft after an issue with the hotel
He sorted it out promptly and upgraded our hotel at no extra cost
He was very helpful
The staff were very helpful and…
The staff were very helpful and respectful. Luke was very professional. But I tried to cancel the transfer taxi 2 days after booking, four months before the holiday but taxi service which was very expensive would not accept.
Other than that the staff were helpful.
Eva was brilliant
Eva was brilliant and found all the information I was looking for. Great service and couldn't do enough to help.
Have dealt with Lucy
Have dealt with Lucy, Robin and Eva. All were very helpful so high marks for customer service. Di not fly until October when I hope that and the hotel are as good a service.
Thanks Neil
Today it was Neil I spoke to and he was professional, helpful and able to help with any queries.
J Walshe
Very polite n patient staff n full…
Very polite n patient staff n full response to my questions n needs
patience and constructive advise
patience and constructive advise. very helpful
Dania was very kind and friendly and…
Dania was very kind and friendly and answered all my questions quickly
Excellent customer service from Dania
Excellent customer service when dealing with my queries. Speedy resolution
All the team.
All the team, were more than helpful.
They always went the extra mile.
No job too small or too big.
It's the first time I've ever used them, but it certainly "will not be the last"!
As such, but not limited to I would
like to say a very-very big thank you to...(as their staff team are many, and all excellent and polite in customer facing skills)...but the names that currently come to mind are: Luke, Vicki, Dean...
I apologize of the ones I've forgotten!!!
Thank you once again team. 🙂
I’ve just had a great experience with…
I’ve just had a great experience with my agent Neil who added my daughter to my booking seamlessly. He wend above and beyond to get me the best price he could and was very polite.
Thank you Neil.
Dalia was very helpful when I needed…
Dalia was very helpful when I needed something. Thankyou
Every time I have spoken to the people…
Every time I have spoken to the people I booked my holiday with, have always been very helpful and polite, I have paid for my holiday, but I am such a paniker, I have not received my boarding tickets yet, I am travelling on Friday the 17th, and I have been told I will get a email on Thursday with my boarding tickets, so I am not worrying, but I will be if I don't get them Thursday, but the lady has told me not to worry, thanks again Stewart skipsey
Excellent experience
Excellent experience with my call handler Ashley today, very polite and helpful which is what I have come to expect from this company!
Dania was very profesional
Dania was very profesional, with a very pleasant manor
Helpful service
I spoke to a man called Vicki and he was very helpful. He answers all my questions and if he didn’t know, he asked other departments. I feel that he understood everything I needed and wanted, and gave me the answers.
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