Holiday Max Avis 2 646

Darren who was our consultant was very friendly, helpful and courteous. He has kept us informed of everything at each step.

Knowledgeable
Professional
Friendly

Planning our trip 16 days in Japan
So far reservations and getting information been very helpful.
Hope the rest is as good as the start

Easy to book, hope travel experience is as great

It was easy to book, and received the confirmation of our booking without any problems.

Very easy to understand the website despite so many options. The booking process was also simple and quick, and staff on the phone very pleasant and helpful. All around. Great experience.

Unable to contact tour consultant, despite messages left on three consecutive days, 24th, 25th, 26th February, 2026 with the call receptionist, requesting Holiday Max return the call. One week later, still no return call.

Not enough info given, at first, when trying to book & pay deposit. Was not informed that deposit would not be taken, and booking guaranteed, until after some stipulations required, were forwarded. Requirements were sent, but have not had an email to confirm deposit has been credited and booking in place, from your company. Poorly done. Not enough communication at start. Is this what type of service we will be receiving throughout our association with your holiday group?

Helpful attentive staff on the phone. Nicholas was polite and helpful for our needs and enquires.

Remmy and Lachlan were both helpful. As a returning customer, I really appreciated that when Remmy saw I'd been dealing with Lachlan previously, she offered to transfer me to him. A considerate touch.

The staff were great handling my enquiries and queries re help etc

Very responsive and timely in confirming details and booking.

Darren Wong is great to deal with as he could not do enough for us

We talked with Darren who guided us and gave helpful suggestions.

The whole booking process was so easy. We are really looking forward to our trip to Cambodia and Vietnam, the tour we chose covered everything we were wanting to see. All the staff have been very polite and helpful that I have spoken to.

Darren was fabulous helping with t h the online booking. Very efficient

They said I hadn’t provided my address so I clicked the link and did it. Then a week later they said I still hadn’t done it and I had! Having to do it again!