The staff at Holts Gems were very welcoming at the initial consultation. They met our needs precisely and provided excellent advice regarding our bespoke engagement ring. We were very happy with their... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The staff at Holts Gems were very welcoming at the initial consultation. They met our needs precisely and provided excellent advice regarding our bespoke engagement ring. We were very happy with their... Voir plus
L'entreprise a répondu
I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Voir plus
L'entreprise a répondu
Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Voir plus
L'entreprise a répondu
I recently purchased an engagement ring from Holt Gems and I could not speak highly enough of the customer service we received. Both Amy and Alicja were incredibly warm, friendly and helpful dur... Voir plus
L'entreprise a répondu
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
1st Floor, 39 Greville Street, EC1N 8PJ, London, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We’ve loved our experience with holt gems throughout. My husband picked my engagement ring there and said they supported him through the whole design and buying process. We then went back for our wedding rings and loved Holt’s relaxed but knowledgeable appointments. There was no doubt that we would buy our rings from them as the experience was so enjoyable.
Thank you to the team!

Réponse de Holts Gems
I could not recommend Holts Gems enough. I contacted them earlier in the year with a few ideas for engagement rings for myself and my partner. After arranging the appointment, Farah was extremely helpful and patient in discussing the designs, budget, choice of gemstones, etc. The end product was beautiful, and the rings turned out exactly like we imagined them. Communication throughout the process was very clear, and the team was alway available to answer my questions. I would 100% use them again.

Réponse de Holts Gems
Great service and very friendly and knowledgeable staff. Farah had great communication with us from the very start. The ring turned out perfect and would recommend getting hand engravings done here as the detail is amazing!

Réponse de Holts Gems
Friendly helpful service, Alicja goes above and beyond to help!

Réponse de Holts Gems
The rose gold bracelet I purchased from this store was a true showstopper. Its intricate design and the way it gracefully adorned my wrist made it a piece I cherish. The quality and craftsmanship exceeded my expectations.

Réponse de Holts Gems
Finding the perfect couple rings has never been easier thanks to this jewelry store. Their diverse collection offers a variety of sizes and designs to suit every couple's taste, and their delivery service ensures a hassle-free experience.

Réponse de Holts Gems
Professional personable stress free experience from Start to finish.
Alicja and the team were fantastic. Would recommend to anyone!

Réponse de Holts Gems
Excellent customer service from the lovely Sofia. Her knowledge and passion for gems was infectious and she found the perfect diamond. We had several other appointments but none of them compared to Holts in either product, knowledge or customer service !

Réponse de Holts Gems
My experience with Holts Gems was very enjoyable - the staff were all very knowledgeable, professional, friendly and personable, making the experience hassle free. I was continually updated and reassured throughout the process and the ring is gorgeous. I have recommended to others and I would not hesitate to do so again. Colin

Réponse de Holts Gems
I would like to say thank you to all the staff and to Sofia!!!
They help me a lot to found the right ring for my engagement!!
Thank you thank you.
The ring was all bespoke and in the end created a beautiful ring!!!

Réponse de Holts Gems
The whole experience was excellent. Sofia was incredibly helpful throughout and made everything go very smoothly. She helped to take a lot of the stress away! The ring is also fantastic. Would absolutely recommend Holts Gems to others

Réponse de Holts Gems
Alicja took excellent care of me when choosing an engagement ring and I couldn't be happier with the result!

Réponse de Holts Gems
Sofia and Lisa gave an excellent and personal customer service helping me find the perfect rings for my fiance within my budget.

Réponse de Holts Gems
Excellent service and very helpful with advice and options.
Highly recommend Holts, which we have used for years.

Réponse de Holts Gems
Thank you Alicja
You made everything so easy for me.
Really appreciate your service.
Everyone there was just as professional as you were too.

Réponse de Holts Gems
The team at Holts took a really personal interest in the piece I was commissioning. They then proceeded in an extremely professional and caring way with great attention to detail. The stones they sourced are perfect and the resulting ring is stunning. I would recommend them to anybody looking for a special gift (or treat for themselves).

Réponse de Holts Gems
Holts gems were super professional and knowledgeable to help steer me to the perfect ring. They didn’t try to upsell me on something I didn’t want and took the time to advise accurately on what I was looking for with excellent recommendations on a variety of stones. Alicja and Sofia were both happy to take the time to share their knowledge and experience to explore what would be right for me and were able to give recommendations off the back of this, rather than some other places in Hatton garden which could adopt a harder selling line. I was really happy with the ring I bought and with my experience with holts and have since recommended them to friends.

Réponse de Holts Gems
Sofia was very friendly and used her expertise to pick out the perfect gem which I had envisioned for the ring, which was a green sapphire with a sort of peridot colour. I went in with some sort of idea of what we wanted but the final ring was far beyond what I had imagined. My fiancée says it's the perfect ring and she wouldn't change anything about it! It was good to have someone so knowledgeable help me pick out the gem and ring style because I went into our first appointment without much knowledge on rings or jewels.
The first appointment was a quick call to get an idea for what I wanted in the ring. Then there was an in-person appointment in Hatton Gardens to narrow down the gem and ring style. Then a final appointment to select the final gem and band. Finally a few weeks later the ring was ready to pick up.
I couldn't recommend Holts Gems more!

Réponse de Holts Gems
A friend of ours recommended Holts Gems to us and we had a wonderful experience there for our engagement ring.
Lisa and the team took great care of us throughout the process, answering our (many) questions and always being on hand to help and explain.
The office has a warm, family-run atmosphere, and it shows in the care and attention the staff show their customers. It was a real pleasure to go through the process and finding what we feel is the perfect ring. Highly recommended!

Réponse de Holts Gems
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.