Holts Gems Avis 

261
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The staff at Holts Gems were very welcoming at the initial consultation. They met our needs precisely and provided excellent advice regarding our bespoke engagement ring. We were very happy with their... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently purchased an engagement ring from Holt Gems and I could not speak highly enough of the customer service we received. Both Amy and Alicja were incredibly warm, friendly and helpful dur... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijoutier
  2. Joaillier
  3. Fabricant de bijoux
  4. Bijouterie

Écrit par l'entreprise

Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

261 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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5,0

Tous les avis

(261)

55 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We’ve loved our experience with holt…

We’ve loved our experience with holt gems throughout. My husband picked my engagement ring there and said they supported him through the whole design and buying process. We then went back for our wedding rings and loved Holt’s relaxed but knowledgeable appointments. There was no doubt that we would buy our rings from them as the experience was so enjoyable.
Thank you to the team!

11 mai 2023
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Réponse de Holts Gems

Thank you for taking the time to review your experience at Holts Gems, Pippa! We are delighted to hear that you and your husband enjoyed selecting both the engagement and wedding rings from our store.

We’re so pleased you found your experience great and would love for you to come back anytime you’re looking to add more sparkles!

Best wishes,
Melissa

Noté 5 sur 5 étoiles

Amazing Experience Creating our Engagement Rings

I could not recommend Holts Gems enough. I contacted them earlier in the year with a few ideas for engagement rings for myself and my partner. After arranging the appointment, Farah was extremely helpful and patient in discussing the designs, budget, choice of gemstones, etc. The end product was beautiful, and the rings turned out exactly like we imagined them. Communication throughout the process was very clear, and the team was alway available to answer my questions. I would 100% use them again.

21 juin 2023
Avis spontané
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Réponse de Holts Gems

Hi Amalia!
We are so pleased to hear that you had a positive experience! It is very important to us that we help to make our customers feel as confident and comfortable as possible during the process. It makes us so happy that you and your partner love the rings. We would love to help you again for any future jewelry purchases!
Madeline

Noté 5 sur 5 étoiles

Great service and very friendly and…

Great service and very friendly and knowledgeable staff. Farah had great communication with us from the very start. The ring turned out perfect and would recommend getting hand engravings done here as the detail is amazing!

20 juillet 2023
Avis spontané
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Réponse de Holts Gems

Thank you for your wonderful review of Holts! Our team loves hearing that our communication and service produced an excellent product as knowledge and attention to detail make a great ring.

We are so pleased you had a delightful shopping experience and we are thrilled that the ring turned out perfect with hand engravings. Your trust and endorsement mean a lot to us. We greatly appreciate your kindness and willingness to share it with others in this review.

We hope you enjoy wearing your beautiful creation! Thank you again for choosing Holts.

Melissa

Noté 5 sur 5 étoiles

Friendly helpful service

Friendly helpful service, Alicja goes above and beyond to help!

27 juillet 2023
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Réponse de Holts Gems

Thank you so much for your review and kind words about our team! We are thrilled to hear that you had an absolutely amazing experience with Alicja. We hope you can visit us again soon for another exceptional experience!

Melissa

Noté 4 sur 5 étoiles

The rose gold bracelet I purchased from…

The rose gold bracelet I purchased from this store was a true showstopper. Its intricate design and the way it gracefully adorned my wrist made it a piece I cherish. The quality and craftsmanship exceeded my expectations.

12 juillet 2023
Avis spontané
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Réponse de Holts Gems

Hey Alexandra!

It's great to hear that you're loving your bracelet. Just a little heads up, it might have been purchased from a different brand. But no worries, it's still fabulous!

Melissa

Noté 5 sur 5 étoiles

Finding the perfect couple rings has…

Finding the perfect couple rings has never been easier thanks to this jewelry store. Their diverse collection offers a variety of sizes and designs to suit every couple's taste, and their delivery service ensures a hassle-free experience.

1 juillet 2023
Avis spontané
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Réponse de Holts Gems

Thank you for your glowing review, Georgina!

We are truly humbled by your comments. Our team at Holts has worked hard to curate a collection of rings that can cater to the needs of each unique couple. We're thrilled to hear that our delivery service provided you with an effortless shopping experience and that our selection was able to fulfill all of your needs.

Please do keep us in mind should you have any other jewelry needs, and we look forward to your next visit!

Melissa

Noté 5 sur 5 étoiles

Professional personable stress free…

Professional personable stress free experience from Start to finish.

Alicja and the team were fantastic. Would recommend to anyone!

6 juillet 2023
Avis spontané
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Réponse de Holts Gems

Dear Chris,

Thank you so much for taking the time to leave such a lovely review! I am sure Alicja will appreciate your kind feedback and we hope to see you in our showroom again in the future!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

Excellent customer service from the…

Excellent customer service from the lovely Sofia. Her knowledge and passion for gems was infectious and she found the perfect diamond. We had several other appointments but none of them compared to Holts in either product, knowledge or customer service !

30 juin 2023
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Réponse de Holts Gems

Dear Val,

Thank you so much for your kind words! We were absolutely delighted to be of help to you and your son and know that this special diamond is in good hands! I am sure that the finished piece will be just as beautiful. We wish him good luck with the proposal and hope to have you in our showroom again one day!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

A true gem of gems

My experience with Holts Gems was very enjoyable - the staff were all very knowledgeable, professional, friendly and personable, making the experience hassle free. I was continually updated and reassured throughout the process and the ring is gorgeous. I have recommended to others and I would not hesitate to do so again. Colin

26 juin 2023
Avis spontané
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Réponse de Holts Gems

Dear Colin,

Thank you so much for your lovely review! We take great pride in our customer journey service and are very passionate about our work. We hope that your partner loves the ring as much as we do and look forward to having you in our showroom again in the future!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

I would like to say thank you to all…

I would like to say thank you to all the staff and to Sofia!!!
They help me a lot to found the right ring for my engagement!!
Thank you thank you.
The ring was all bespoke and in the end created a beautiful ring!!!

3 juillet 2023
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Réponse de Holts Gems

Dear Cosimo,

Thank you so much for your lovely words! Sofia was absolutely delighted to help you create the perfect engagement ring for your partner. We hope to see you again in the future!

Kind regards,
Em

Noté 5 sur 5 étoiles

Wonderful Service

25 juin 2023
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Réponse de Holts Gems

Dear Edward,

Thank you for taking the time to leave a review about your experience. We deeply appreciate your feedback!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

Excellent

The whole experience was excellent. Sofia was incredibly helpful throughout and made everything go very smoothly. She helped to take a lot of the stress away! The ring is also fantastic. Would absolutely recommend Holts Gems to others

6 juin 2023
Avis spontané
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Réponse de Holts Gems

Dear Alex,

Thank you so much for taking the time to leave such a lovely review about your experience. I will happily pass on your feedback to Sofia and we hope to have you in our showroom again one day!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

Great service and perfect ring

Alicja took excellent care of me when choosing an engagement ring and I couldn't be happier with the result!

23 mai 2023
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Réponse de Holts Gems

Dear Sam,

Thank you so much for taking the time to leave a review about your experience here at Holts. I will pass on your lovely feedback to Alicja and we look forward to having you again in our showroom.

Best wishes,
Melissa

Noté 5 sur 5 étoiles

Sofia and Lisa gave an excellent and…

Sofia and Lisa gave an excellent and personal customer service helping me find the perfect rings for my fiance within my budget.

18 mai 2023
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Réponse de Holts Gems

Dear Robert,

Thank you for your positive feedback regarding your experience with us! I will pass on your kind words to Sofia and Lisa and we hope to see you again in the future!

Best wishes,
Melissa

Noté 5 sur 5 étoiles

Excellent service and very helpful with…

Excellent service and very helpful with advice and options.

Highly recommend Holts, which we have used for years.

15 mai 2023
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Réponse de Holts Gems

Dear Phillips,

Thank you for taking the time to leave a review about your experience with Holts. We deeply appreciate your feedback and hope to see you again in our showroom!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

Perfect

Thank you Alicja
You made everything so easy for me.
Really appreciate your service.
Everyone there was just as professional as you were too.

3 mai 2023
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Réponse de Holts Gems

Dear Murat,

Thank you for your lovely feedback. I am sure Alicja will appreciate your kind words and we hope that you enjoyed your overall experience at Holts Gems. Take care!

Kind regards,
Melissa



Noté 5 sur 5 étoiles

Personal, professional, creative and perfect!

The team at Holts took a really personal interest in the piece I was commissioning. They then proceeded in an extremely professional and caring way with great attention to detail. The stones they sourced are perfect and the resulting ring is stunning. I would recommend them to anybody looking for a special gift (or treat for themselves).

26 avril 2023
Avis spontané
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Réponse de Holts Gems

Dear Michael,

Thank you for taking the time to leave such a lovely review about your experience with us. We are incredibly passionate about our work and deeply appreciate your positive feedback. We hope that your bespoke piece is in good hands.

Kind regards,
Melissa

Noté 5 sur 5 étoiles

Professional and personable

Holts gems were super professional and knowledgeable to help steer me to the perfect ring. They didn’t try to upsell me on something I didn’t want and took the time to advise accurately on what I was looking for with excellent recommendations on a variety of stones. Alicja and Sofia were both happy to take the time to share their knowledge and experience to explore what would be right for me and were able to give recommendations off the back of this, rather than some other places in Hatton garden which could adopt a harder selling line. I was really happy with the ring I bought and with my experience with holts and have since recommended them to friends.

14 mars 2023
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Réponse de Holts Gems

Dear Dan,

Thank you for choosing Holts for this special purchase, as well as taking the time to leave such a lovely review about your experience. I will make sure to pass on your feedback to Alicja and Sofia and we all hope to see you again in our showroom. Take care!

Kind regards,
Melissa

Noté 5 sur 5 étoiles

Perfect personal engagement ring!

Sofia was very friendly and used her expertise to pick out the perfect gem which I had envisioned for the ring, which was a green sapphire with a sort of peridot colour. I went in with some sort of idea of what we wanted but the final ring was far beyond what I had imagined. My fiancée says it's the perfect ring and she wouldn't change anything about it! It was good to have someone so knowledgeable help me pick out the gem and ring style because I went into our first appointment without much knowledge on rings or jewels.

The first appointment was a quick call to get an idea for what I wanted in the ring. Then there was an in-person appointment in Hatton Gardens to narrow down the gem and ring style. Then a final appointment to select the final gem and band. Finally a few weeks later the ring was ready to pick up.

I couldn't recommend Holts Gems more!

5 avril 2023
Avis spontané
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Réponse de Holts Gems

Dear Tim,

Thank you so much for taking the time to leave a review about your experience with Holts. We truly appreciate your detailed feedback and look forward to having you and your fiancée in our showroom again!
Best of luck with your wedding preparations!

Kind regards,
Em

Noté 5 sur 5 étoiles

Highly recommended!

A friend of ours recommended Holts Gems to us and we had a wonderful experience there for our engagement ring.
Lisa and the team took great care of us throughout the process, answering our (many) questions and always being on hand to help and explain.
The office has a warm, family-run atmosphere, and it shows in the care and attention the staff show their customers. It was a real pleasure to go through the process and finding what we feel is the perfect ring. Highly recommended!

6 avril 2023
Avis spontané
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Réponse de Holts Gems

Dear Boris,

Thank you so much for your kind words, your feedback means a lot to the Holts team. We hope that your fiancée is pleased with the engagement ring and hope to see you in our showroom soon!

Kind regards,
Em

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