Home Surveying Avis 

Took a payment on the 13/02 and sent me an email "Thank you we have received your payment. Your report will be sent directly to yourself in a PDF format via email"

Then a surveyor contacted me on 16/02 stating he will be conducting a RICS survey for the property

Its 26/02 and still no sign of any Report. On contacting them they said that "You have not signed the Terms & Conditions". Not sure why anyone will make a payment without signing a T&C if it was needed. I was never sent any Terms & Conditions to sign

Neither they send me any Terms and Conditions and they insist its in the Junk folder when its not. Not sure a) Why was the T&C not sent prior to taking the payment b) Why the T&C cannot be resent

Still no Report might have to write-off the Time & Money wasted and go to a proper company who can provide a descent service.

Very easy to arrange and the quote vs payment were correct. Quick to arrange with the survey completed within 10 days and the report emailed back to me within 4 days of the survey.

I contacted Andy he was very quick to respond and get the ball rolling
Gary completed the survey 19th feb 2024 and I had a comprehensive report on the 20th feb 2024
And has stipulated if I need to discuss anything regarding the report just to contact him
Excellent and professional service
Many thanks
Jeff

We have received our survey back and it was extremely thorough. We decided not to go through with the purchase because the survey showed us issues with the house we did not come across on our own inspections. Very fortunate that the survey produced went over the house with a fine tooth comb. Great job by James

Our experience with Home Surveying was great from start to finish. After requesting an online quote, Andy got back to us first thing the next day and the survey was booked within 14 days. Our surveyor David emailed us before his visit to ask if there was anything we would like him to look at in more detail. We received the report, which was really comprehensive and thorough, just 3 days after the survey was done! Really impressed with the service - thank you so much Andy and David.

Very detailed reporting and explanation. I got a survey done by another agency (for another house that the sale did not go through), hence can say that these guys are better..

Rang on a Tuesday afternoon, survey was completed and sent out by the following Monday. Fast, faultless and professional service would highly recommend!

The whole process was made so simple and the report produced was clear and concise with recommendations for me going forward

Booking a surveyor for help to buy.
Easy to book, surveyor came at time exactly, report created quickly (still to see if it will be accepted by the HTB!), and a very competitive price.. thank you

Amazing experience. Very quick and efficient! In particular Becky was absolutely amazing, answering emails late and definitely out of hours and sending me the valuation so so quickly. Couldn’t recommend enough!

We got the report back after a few days and it was in very specific detail, highlights any issues we may occur and then also steps on what to do next.

Quick,kind and reliable service on reasonable price . Thank you Becky Anderson and Abby Raynor

Took my full payment. Didn’t hear anything for days. They then cancelled the survey and have still not paid the money back. They still have my money and my purchase has been materially disrupt/delayed.

Have now replied to the complaint saying I could call but the manager never tried to call me back even though I requested this several times. This reply is for the benefit of their brand not me.

Our surveyor Rachel was brilliant. She called before and after the survey, and was very helpful and knowledgeable. And the turnaround from making initial contact about the survey, and receiving the report was only 5 days!
I would not hesitate to recommend Rachel for your survey.

Rachel was highly professional, courteous, and communicated with us on the day and once the survey had been received. Very good service and just what we needed for a RICS level 2 survey. Thank you!

Excellent and professional service by Becky Anderson.
Surveyor was every so kind and professional

Very professional; great customer service; efficient and accommodating clients’ needs whenever possible.

Fantastic service from our surveyor Rachel, before and after the survey. Excellent report with clear advice. would recommend.

A very basic survey which didn't answer a lot of questions. I should have paid more for a more thorough inspection. An example, the surveyor commented on a downpipe to the extension of the house we were purchasing and mentioned that it was not discharging underground. He appeared to miss the fact that there was a soakaway ? He only needed to move a few bits of slate ? Don't think I'd recommend.

Rachel, the surveyor/valuer was punctual, and introduced herself on opening the door.
She briefly explained what her plan was. I toured her around the house and left her get on with it. More than 30 minutes later, and after taking many photos, with notes, we met up again. She explained that now she would go away, compile her report and look at similar houses that sold recently in the area, using them with her report to estimate the value of our house. The full report was with us, including the value 2 days later.
Furthermore, Rachel kindly gave her time a week later to discuss the report, and answer any concerns, which was extremely helpful.
I am very pleased, and would recommend her service.