Liebherr Home Appliances Great Britain  Avis 

Very pleased with service.

Great freezer. My Mum loved to light that goes on when you open the door. The alarm is a good feature to have. The freezer came well packed with no damage. The 10 year guarantee is also a bonus and the company believes in their product to offer this.

So far I am happy with my fridge freezer my only disappointment the instructions say the serial number is on stating label in the fridge this was not the case

Great product, very helpful staff very happy with fridge freezer

We get very used to an existing fridge freezer. So, when it needs replacing, we want either the same make & model again or something similar. Needless to say, there isn't one. So, we have to consider a different manufacturer. Our local supplier (Kensingtons) suggested our current one. We are over the moon with it. Same external dimensions, but it's like 'Doctor Who's Tardis' inside. So much extra room. Deep shelves and very deep accessible freezer draws. Good space in the door. No stupid breakable door handles. I was contacted by the manufacturer with an extended warranty (no extra charge), something for nothing, that's a real bonus. I'd never heard of this manufacturer before or seen it advertised. Do yourself a favour and check them out. I'm in my 80's and buy very carefully. I have to watch my spending carefully. This was money well spent.

SHRINKFLATION! I bought what I thought was an identical Liebherr fridge to the one I had (Update: Liebbher 1200, 50cm wide to fit an exact space). External dimensions were exactly the same as my old one, three glass shelves, everything identical. However, internally, the shelves including shelves in the door, were a full TWO inches narrower than my old one, so overall capacity is much, much less than before. So disappointed with this.

I found the companies website great to navigate when i did have to call for assistance the advisor was only too willing to go the extra mile , The appliance is amazing very well built and looks very stylish i am only too glad i bought it .

Registering for the guarantee on the website was a nightmare. It would be really useful if it was explained that the model number etc is behind the bottom drawer of the freezer and can only be read by lying on the floor and taking a photo of it. There's something wrong with the upload process of the proof of purchase - I couldn't get it to work at all and was on the phone to shop I bought it from for half an hour to try and solve it - it wasn't straightforward at all. The instructions for use in the user manual are dreadful and need rewriting in more detail to be actually useful. On the plus side it's fairly quiet and 3 days in it seems efficient. However, no wine/bottle rack? Really? Who would that appeal to! Nobody! But there is an egg rack that takes 8 eggs - 8? Surely it should take a dozen because that's how we buy them. I threw it away. Design needs re-thinking.

Excellent fridge freezer. Very deep and accessible drawers. Easy to operate electronic settings. Sensible doors WITHOUT breakable handles.

Great fridge, good size and keeps the food fresh for longer than my previous fridge.

Very helpful team at Liebherr. Gave assistance with specifications and guarantee. Thanks!

I bought a Liebherr fridge freezer expecting premium quality, but the freezer drawer has now broken three times due to a flimsy plastic part in the slider. On the last occasion, customer service told me I was “closing the drawer incorrectly’. I’ve now spent £150 replacing parts that should never have failed in the first place. Very disappointed – both in the build quality and in the dismissive customer service. A high-end brand should do much better.

I have a new Liebherr freezer that does not keep its temperature. The correct temperature should be -18 but it is much warmer and I have now lost a freezer full of food on 2 occasions. I called up Liebherr customer service last week to try and organise a repair but they told me that I needed to reset the freezer first. They said they would arrange an engineer if the problem was not rectified. Needless to say, the freezer remains faulty and I called back to arrange an engineer visit. The customer service rep was obstructive and seemed reluctant to send out an engineer. I told him that there was an alarm going off and a sign with a temperature/exclamation mark on the display. I also gave him the temperature of my freezer. He asked me about an error code which doesn’t exist. He continued to be obstructive and said that if an engineer visits and there isn’t a problem, then they won’t be able to fix it! I assured him that wasn’t the case. Needless to say, there are no Leibherr engineers available for weeks. They will arrange for a service partner to come in a week but I’m about to lose another freezer full of food. I am so disappointed in my new Liebherr freezer and the poor customer service. As it’s under a year old and under warrantee, I would prefer a refund

Fridge itself is very quiet & working well but only been in 1day .Very good looking fridge & solid , however had difficulty finding serial numbers etc but did find eventually (such a lot of info to read through ) then tried to register item online , it wouldn’t respond , eventually rang customer services & waited a few minutes to be connected to registration team , spoke to Louise who was extremely helpful & talked me through what I needed to do online , did that & provided a photo of proof of purchase , all sent off to them & had a response very quickly saying all was now done & fridge registered for 10 yrs .
All in all a very good experience from customer services , very helpful .
Hope I’ll enjoy this fridge for many years .
Just be aware serial numbers etc are difficult to find & a lot of info to read through to guide you .

Hi, i had a Liebherr freezer with an ice maker for 10 years, and was very happy with it, unfortunately i have had my kitchen re-fitted and ordered a new freezer with ice maker, it has only worked for 1 week in 3 months!! i have had 3 engineer visits all stating the problem had been resolved, only to fail again with an error. I suspect like many premium products they have moved their operations abroad and sourcing cheaper parts which has had an impact on the quality. i have now got to the point of wanting the appliance replaced , and i am awaiting a response. i would also say that the lead time for an engineer can take some time, like i said i have had 3 visits in 3 months.

Great looking integrated fridge . More expensive than the alternative I was going to purchase but feels solid with a nice firm closing door .
One problem I was not impressed with is the fridge supplied had a 2 pin European round plug fitted which is not appropriate in UK . I had to cut off and purchase and fit a 3pin plug . Awaiting confirmation in writing that this will not invalidate guarantee

1.Serial number not on left side of fridge but hidden at back of bottom drawer on freezer.
2. Had to logon three times to complete registration.
Overall a poor experience Along with unhelpful Customer Service stating I could return fridge freezer as a day old ELSE have it repaired. I said I wanted it repaired BUT retained the right to replace it if anything else goes wrong! Guy said it was one or the other

Excellent freezer.
Very impressed with the quality of this freestanding freezer and how easy it was to install. I had the benefit of an amazing free 10 year warranty and customer services at Liebherr were very helpful in setting this up for me.

My order was delivered with one item missing. I emailed the websales department and within half an hour had an apologetic reply, asking for a photograph of what I had received. I supplied that and by return got an assurance that the outstanding part would be sent immediately. The whole matter was sorted in less than two hours - quite remarkable!

I'm very happy with my freezer. The quality of the product is better than I expected and the glass shelves between drawers is a nice touch. In addition I have just been advised that I have a ten year guarantee which I was not aware of.