Liebherr Home Appliances Great Britain  Avis 

Our Liebherr Freezer is well designed & efficient to run.

I am writing this review to express my extreme dissatisfaction with Liebherr appliances. We purchased a freestanding freezer and fridge for £3,000, expecting high quality and durability.

Within the first year, the fridge hinge screw sheared, and we were instructed by the company to fix it ourselves with a self-tapping screw. This issue was unfortunately not an isolated incident. In July, our freezer began alarming and gaining temperature, leading to the spoilage of an entire top shelf of food.

Liebherr's customer service was unhelpful, stating that no engineers were available in our area. As a result, we are now £1,500 out of pocket and are forced to replace a useless freezer.

In stark contrast, our 15-year-old Beko appliance, which had been stored unused in a damp shed for over a year, started up without issue and saved the day by preventing the rest of our freezer food from spoiling.

This experience has taught us not to be swayed by brand hype. In the future, we will opt for a reliable Beko.

I had visited larger shops and looked at different web pages for an under counter frost free freezer. Then I found the Liebherr at a shop near me in Moston Manchester. The staff were very helpful and I ordered my freezer to be delivered in two days time.
They delivered it and fitted it before 10am. Everything working great.
Very pleasent chaps and I have no hesitation in recommending this shop for any electrical goods needed.

I ordered a fridge freezer direct from Liebherr and it arrived promptly. The couriers were very good at taking care not to damage my floor when they removed the old one. Unfortunately my new appliance was too big to go round the corner inside my house (entirely my fault for not measuring beforehand) but Liebherr 's customer service was exceptionally helpful, and they fully credited my account.

From ordering my fridge and freezer the process was dealt with quickly and efficiently. I had to ring Liebherr twice - once to ask for further information about the product and then to ask for advice/help registering the products. On both occasions my calls were answered quickly and the customer service agents I spoke to were polite and extremely helpfuI. I also had a prompt reply to my email enquiry. I cannot fault the service I received. Well done Liebherr - good old fashioned customer service.

I bought my Liebherr fridge freezer (Liebherr CN4313 Comfort Fridge Freezer) in the UK in November 2021 . Only a few months in, we start having problems. It's no frost but ice buids up in the freezer and stops the fridge and freezer from working properly. I have had to throw out so much food thanks to it malfunctioning like this. Twice engineers have had to come out to resolve the problem. It was clear that they were used to dealing with this type of malfunction with Liebherr fridge freezers. The advice from Liebherr when you call up is to switch it off for 45 minutes and to accept that it can take 48 hours for the temperatures of both the fridge and freezer to be back at the right temperatures. It took this long and even then neither are as cold as they should be when I did this a few days ago on the CS advice. The really hard reset involves turning the appliance off for 48 HOURS! It may surprise Liebherr to know that most people don't have the luxury of a spare fridge and freezer to use whilst this is going on. I have not had this with any other fridge freezer. It is absurd and not at all what I expected when I chose this brand over others less than 4 years ago. I won't be making the same mistake when I replace this worthless fridge freezer soon.

A delivery was planned for mid week. They didn't have the part. Receiving no reply, we proactively called and got a second delivery date - a Saturday. There's no customer contact point, but they can make deliveries. It is done by a third party company which just 'follows rules'.

They removed the old fridge from the house, but reported was not defrosted enough.

They wheel up the other fridge and then they take away the fridge they were to deliver. What? Just deliver the fridge.

This leaves an 88 and 86 year old, who are reliant on cooled diabetic materials in 32 degree heat.

I told the delivery removal company (who are just a third party and will get the same review) that they were punishing old age pensioners at risk for a punitive collection policy.

As diabetic materials are cooled and in high temperature it is a morally irresponsible delivery and collection policy.

If this is how they deal with your parents as they did mine, I recommend zero contact with this company

They could have left the fridge but it's supposedly Liebherr's policy not too. It appears they contract a 'white label delivery company'.

There was no option to have the item delivered, and leave the fridge for us to remove ourselves or for them to collect another time. No, that would be a customer first policy.

Instead it's a punitive take and deliver - not 48 hours with no fridge, customer last policy.

I will separately investigate their relationships with the delivery and collection company to find out if it is purely contractual for part exchange.

The website wouldn't let me register for an extended warranty, due to an IT problem according to customer service. But the customer service agent was really helpful, keeping track of the problem until it was fixed and then reminding me to sign up. She also applied a discount after I purchased the warranty. So, one star off for the initial IT issue, but full marks for the excellent customer service to fix it.

Jane in Customer Care, brilliant assistance. I'm old and not that good on the old Tinternet trying to register for the 10 year warranty. She dealt with it for me and registered it on my behalf. Nice one Jane, thanks. Good customer service is always worth a plug, so rare these days.

I found it very difficult to register my refrigerator guarantee. The website is, to say the least, unhelpful and you have to email your proof of purchase rather than upload it. So I cannot give five stars. However, you can send a message/question online. This resulted in an email from an agent called Jane, who was very helpful. In fact she eventually registered the guarantee for me telling me how I could claim on it if necessary - a five star lady.

Lionel was brilliant. He gave me first class customer service when I telephoned with a query about spare parts this morning. I would give him six stars if that was possible. He had excellent manner and went out of his way to explain everything I needed to do to order the spare parts for our fridge freezer. Thank you Lionel.
Best wishes.
Maria

I have only just purchased a Liebherr fridge freezer but my overall experience with the company so far is positive.
Customer services have been very helpful, providing excellent assistance.
A big thank you to Jane in customer services for her assistance and support.

If I could I would give 10 out of 5 *…
If I could I would give 10 out of 5 * for Liebherr Sales and Service/Support. Purchased a new Fridge Freezer we have been waiting for 5 days to get a delivery confirmation date from the delivery company and started to get a little worried as the delivery time frame was meant to be 5 to 10 days. After contacting Liebherr and asking them to chase their delivery partner, Liebherr Sales responded within less than 24 hours with a list of available delivery dates. After receiving the delivery on time as promised I had to change the door hinges. I followed the instructions half way through when I came across a point which was not clear to me. I called Liebherr and my call was answered within less than one minute by the Sales department because I chose the wrong option. They kindly transferred me to the Service/Support department. Again the call was answered within less than a minute. After talking to Lionel my question was promptly and professionally answered and with accurate information. I had an additional concern which required a query to the "back office" and I was promised a call back within an hour. 10 minutes Later I received the call back with an reassuring answer addressing my concern. We also received a 10 year warranty which I suspect some other reviewers failed to purchase/obtain so I am not sure if all the negative reviews are justified??. Thanks again to the Liebherr Team and especially to Monae and Lionel.

I have had really good experiences with Liebherr UK after care customer service.

After receiving the Liebherr fridge-freezer,
I struggled with the 10 years warranty registration process by using my mobile phone as their system does not take any uploading files/photos for the receipt from my phone. Then I tried with Liebherr website web form, it is temperamental and I wasn’t sure it is done properly. I therefore decided to send them an email with my receipt for the warranty registration.

I am pleasantly surprised that on the same day, I received a personal email from Jane saying that everything has been sorted and 10 years warranty is registered for our fridge.
I am really happy with their efficiency and fast response. Thank you Jane for the excellent customer service and support.

Mr Huang

Jane was really helpful when registering details of my appliance for the guarantee.

The product we bought looks great and is working very efficient. The sales and delivery personnel where excellent and with a 10 year Guarantee puts their customers minds to rest. My only regret is such a high quality manufacturer uses a customer paying phone number.

Save yourself future heartache if you happen to buy a faulty model! Our brand new model, purchased in December 2024, was broken within 3 months. We were 8 WEEKS WITHOUT a fridge/freezer! We have been astonished at the lack of customer care at Liebherr which has been abysmal. During the whole 8 weeks we received not one apology for the product break down and the appalling service that we received. No sense of alarm that the product broke down whilst only being three month's old. No sense of dissatisfaction with the Glotech engineer who put in 2 new sensors (that didn't need replacing) and didn't correctly diagnose the fault. No ability to expedite the repairs. Thankfully our family and friends know to avoid their products in future.

Great experience from customer service today. Jane was exceptional in answering all my queries and was superbly prompt too. Very pleased with my new appliance and made even better by the super support. Thank you so much Jane

We phoned to enquire if we were eligible for 10 year warranty and spoke to very helpful lady who sent link. As we are in our 80s I had difficulty sending the proof of purchase pdf form in document but sent it to online service request. This was accepted and we received a lovely email confirming we are covered for 10 years. We received professional and caring attention.

I purchased Liebherr frost free under counter freezer via Marks Electrical, brilliant service from Marks.... well done! I had cause to contact Liebherr aftersales on the day of delivery, i had a response first thing Monday morning and my query was solved.
I believe both Marks and Liebherr have gone above and beyond what most people would expect.
It's great to see that two great companies are giving exceptional customer service.