HomeAgain Pet Recovery US Avis 

Pet membership expires today. Web site will not let me complete renewal. Have called 3 times - all said I had to wait until today but still not accepting renewal

My voicemail message is in Spanish, so when I didn't answer the first call from HomeAgain, they had another operator who speaks Spanish try to contact me. Excellent persistence!

Sold a dog to a client and Home again won't let them transfer. I 've spoken to HomeAgain Customer service twice.....useless.

easy set up/registration.

I have received multiple emails stating my dog's membership has been cancelled yet I have multiple charges put through on my Discover charge for the year membership. This is a terrible company.

My beloved pet passed, and the ridiculous team of Home Again did not want to help me cancelling the membership of the old pet and registering my new puppy. They had no problems taking my money, but when it comes to help you they have found excuses not to do so. Extremely disappointing.

It’s been 7 weeks since I ordered my dogs metal ID tag with name, phone # and microchip # for his collar in case he gets lost and keep being told it’s a delay from the postal service. I have called at least 3 times, escalated to management and they keep telling me it’s on its way! Don’t order with them!! Unacceptable!!! I pray I don’t lose my doggie waiting for these bozos to get it to me!!

This fabulous service helped us get our lost dog back safe and sound and we highly recommend it.

Incessant “lost pets in your area” emails for months that i cannot unsubscribe from and they’re not anywhere near my area! In fact, after i tried to unsubscribe, i started getting hammered with more. The customer service email i sent bounced back - lovely.

Many years ago enlisted their service. Their help was worth ZERO. Now I get dozens of emails about lost cats and dogs NOWHERE near our town! Many miles away. Tried for weeks to UNSUBSCRIBE using their own process and THEY WILL NOT STOP. Relentless. Call them and you get a notice -- "Sorry, there is no one to answer your call." Use an alternate service if your loving cat or dog goes missing!

Terrible. Every time i try add my pet it tells me his microchip can’t be found. I fought w them for 3 months gave up. Now my pet is missing and im trying to set it up again 7 months later and still can’t & no one responds to the email or picks the phone up. Highly appalled and mad.

Honestly one of the best companies i've ever had the pleasure of doing business with. Half the price of my previous company and double the customer service.

Best of the best!

Amaaaazing experience few hours after I report my pet i found her!! The communication and investigation are top in this company please dont hesitate to use them

Could not login 1 day after setting up my account and buying a tag for my dog. After 2 attempts I was locked out. I called customer service and they could not send a reset for the password. They said wait 30 minutes and the login would reset. Its been 3 hrs and still nothing. Customer service is non existant. I have norton 360 for my passwords and it is very good at maintaining my logins. If I can ever get in I will cancel my account and never use their services again

I was very pleased with home again. My dog ate prescription pill of mine and I called them. They researched the mg, her weight and determined it was not toxic, but what to watch for over the next 24 hrs. She slept for a few hrs a day was back to herself by evening. Thank you!

Charged our card without warning or advance knowledge. Card was at zero balance. Charged our card and without notification we got a late fee that was more than HomeAgain fee. Piss poor way to treat customers! We will find another company to do business with!!!

Website is extremely glitchy. Pet registration process makes it seem like you have to pay for premium to finish the process. SLIMY sales tactic. Gross. Thankfully I didn’t fall for it but I imagine many have.

My cat went missing and HomeAgain Pet Recovery was so helpful, understanding, compassionate and so quick on getting my cat's information posted. They are incredible! My cat had returned by 2am the next day meowing at the front door. Thanks to thier post i received advice from other people in my area of how to help him find his way home. I am so grateful for how everyone helped.

I am so extremely grateful for HomeAgain

Thank you very much. My cat is home again

HomeAgain is not honoring their PROMISE to provide free lifetime basic enrollment for ALL HomeAgain microchips. I've spent more than 45 minutes on the phone today trying to get them to enroll my pet that had a HomeAgain microchip implanted today. They refuse to enroll without payment without payment, which is in direct violation of their promises. The supervisor flat out told me that their "promises" aren't true in many conditions. Basically, don't trust HomeAgain.