HomeAgain Pet Recovery US Avis 

They are slimy and force people to sell u collar tags even to people who don’t want them, anytime I call and need something I am pitched something to sell I’ve asked several times and several agents have told me this is required so I am switching to a free microchipping service instead as I just need to ensure my pets safety not be sold anything

They were very professional. They handle my dogs 🐕 very well. I really needed and appreciate this service.

Just another way to get the poor farmers money. Sad, so sad that they play on fear to make money. Enough said!

My pet is new to the service so I don't know how well/reliably it works. I can say their website IMO is not good at all. Convoluted, not intuitive, poor instructions and sometimes when I clicked on "next" it took me to a page I wasn't expecting. I can say the customer service lady who helped me and talked me through my questions, was very patient and helpful.
To top it off, today I tried to login and the response said it could not verify my login credentials....the ones that worked yesterday. I think you have serious technical issues that make me question the reliability of your service overall
Sometimes the system allows me to log on and sometimes it doesn't recognize my logon. How's that.....and YES I am very very careful about typing in my password and show it to be sure.

When I adopted my dog, he already had a HomeAgain chip implanted. After several attempts to register my information, the website kept forcing me back to signing up for premium. It wouldn't confirm that the registration was successful without paying them. As far as I know, the chip works, my vet scanned it and the number matched the paperwork, but their business model is still a scam.

auto sign you up for "premium" with no information about how much it will cost or when it's billed. predatory.

I submitted multiple written requests to HomeAgain in May 2026 to close my account and ensure my credit card would not be charged again. Instead of handling the request, customer service repeatedly sent canned responses about “removing pet owner information from the database,” which had nothing to do with what I asked for.

Even after I clearly clarified multiple times that this was NOT a privacy/data deletion request, I continued receiving the same copy-paste response. I eventually opened a brand-new ticket with a simplified message: “Please end my premium subscription and make sure auto renew is turned off permanently.”

That finally triggered action, but somehow the request then turned into a “refund request” I never made. I received an email stating they were “unable to process my refund” because there was no payment method on file anymore, meaning the payment information had already been removed by another part of the process.

The entire experience felt disorganized and confusing for what should have been a very simple cancellation request. The only reason I’m somewhat satisfied is because I confirmed my payment method was successfully removed, so they can no longer auto-renew me.

I ordered a dog tag with his chip information written on it. It has been 7 weeks and there is no information on it nor a tracking record. I emailed and no one answered. I called and they said to give it some more time as it was outsourced and there was nothing they could do.

MEDICAL. TECH HOME AGAIN REPRESENTATIVE WAS VERY PATIENT AND DETAILED WITH ME REGARDING WHAT COULD BE REASONABLY AND SAFELY DONE WITH MY PET TEMPORARILY UNTIL ROUTINE VET SERVICES REOPENED. GAVE ME CLEAR PARAMETERS TO DETERMINE WHEN IF VET ER. SERVICES SHOULD BE SOUGHT OUT. ALLOWING ME TO TEMP SERVICE MY SWEET ELDERLY ANXIOUS DOG AT HOME UNTIL STANDARD ROUTINE VET AVAILABLE.. HOME AGAIN MEDICAL HOTLINE AVAILABLE FREE W PREMIUM MEMBERSHIP on weekends and holidays as one never can predict when a dog or beloved pet may need sound medical consult. Ty…

You guys really made me feel safe and secure about finding my cat he was hiding in my mom’s room under her bed frame this whole time ! Thank God and Thank you too !

When `phoning to say that I'd received no confirmation of the renewal of my cat's membership, imagine my surprise when, on `updating my pet's profile' I found that instead of a 19 lb, medium hair, black and white tuxedo cat, I actually had a 7 lb, domestic shorthair Maltese dog! This is very un-funny and I have to wonder what the owner of the Maltese dog would say when he/she discovered she had a black and white cat.

After spending more than 30 minutes on the phone with a "supervisor" to correct an error in my account, I was coerced into accepting unseen non-negotiable terms and conditions to correct the error. It was clear the off-shore customer service team had limited if any training and could not identify where HomeAgain, a Merck company, was located. Merck has the resources to train its personnel properly and should treat its customers better.

This company is completely uninterested in getting the pet owners location information correct in order to reunite them with their lost pet. That is the one purpose of this company’s existence. They hold out hoops for you to jump through in order to give your correct name and address then don’t even bother to update your correct information or even spell your name right or enter your correct address after all of that. Look at the ratings for this company and you see an astounding number of their 1 star ratings. I gave them a 1 star rating because there was nothing lower to assign them. They are uninterested in helping you, difficult to work with, and incapable of following through BUT THEY TAKE YOUR MONEY. I ordered a pet Identification tag when I first registered with them and paid my fee for their upgraded service but have never received the pet identification tag and wonder if the product was ever even made or sent out. Much less ever sent out to the updated correctly spelled name and address. BEWARE.

UPDATE: I've been getting spam calls since I gave them my contact info at 3am to report finding Sage. Couldn't tell me if they reached her owner. Couldn't tell me anything useful. But my number got passed along just fine apparently. This is potentially predatory data collection hiding behind lost animals.
Merck Animal Health -- because let's be clear, that's who actually owns Home Again -- has a C- rating with the BBB and is not BBB accredited. A billion dollar pharmaceutical corporation that can't build a functional reunion system but apparently has no problem monetizing the personal information of good samaritans. Disgusting.

Let me tell you about my experience with @HomeAgain microchip registry so you know exactly what you're signing up for when you trust them with your pet's safety.

I found a dog. She's microchipped with Home Again. I scanned her, called them at 3AM - and someone actually answered. I thought, wow, they're really on it. I felt good about it.

Spoiler: that was the last useful thing they did.

Here is what they WERE able to tell me:
✅ Her name is Sage.

Again, it was 3:00 in the morning. I figured I could get additional information the following afternoon, if needed.
Nope. Her name would be all I would get.

I called back at 5PM to check on whether her family had been reached, they cut me off before I could even finish telling them why I was calling.
Didn't want to know which dog. Didn't want to know who I was. Just immediately launched into what they COULDN'T tell me:

❌ Whether they actually reached her owner
❌ Whether the phone number on file even works
❌ Whether the email on file bounced or was just ignored
❌ What area she's even registered in - so for all I know her family is in another state desperately searching.

Their advice, less than 24 HOURS after I first called them? "If nobody has reached out to you, the next step is to call animal control and have them pick up the dog."

I'm sorry - WHAT?
I found someone's dog. I did the right thing. I called YOUR service that people PAY FOR specifically so their lost pet can be reunited with them. And your answer is to dump her at a shelter because you can't be bothered to confirm whether you even made contact?

Home Again, you are absolutely worthless as a reunification service. You are a database that takes money and provides zero accountability or transparency when it actually matters.
You had ONE job.

I will never - not for any of my own animals - register with Home Again. Not after seeing firsthand how little you do when a lost dog's life is on the line.

Do better. Or be honest that you're just a money grab with a false sense of security.

HomeAgain has very complicated membership and payment rules. Further, the customer service staff are not fully trained to handle these differences (lifetime vs premium), expiration dates, and payment methods. What's worse is that the website does not allow the owner to make these changes themselves but forces you to call in and speak to staff who always seem confused and always need to put you on hold to ask for help. My four cat accounts are still not right but I may just give up.
05/01/2026 they eventually did get everything right and sent an apology. They really need to explain the difference between "lifetime" and "premium" so people don't pay unnecessarily.

I want my 2 dogs renewal to be on the same date and it is not, I just renewed for 1 more year, both dogs. When I signed up they were added at the same time and given different renewal dates, very annoying

Unhelpful apathetic rude customer service that is for sales, not help with customer service issues. Unable to add second pet to account and customer service would not help. Website will not add second pet to account, only overwrite first pet. Dark patterns used to attempt to force users to pay for OPTIONAL yearly "premium" membership. That's pretty scammy. Microchip registration is free and does not need to be paid for, DO NOT PAY FOR IT.

Despite me spelling out my name, my pets name, giving my number in a slow even tone.... they still managed to get EACH wrong. which led to a confusion in where my account was, who was my pets owner, who my pet even WAS.... inept people on the phone will be the death of an animal. And, when making a call to speak to a vet, getting a 4 minute long tirade about a law for a state I'm NOWHERE NEAR is not nearly as helpfujl as you think! I get that its a legal thing they gotta say but its not applicable to me, so let me skip it.

I needed poison hotline help for my dog and they gave me excellent advise and what to watch for going forward. They were thorough and very knowledgeable as well as easy to connect to and get prompt help.

UPDATE ON 4/17
After 4 calls to home again, one of them with the vet on the phone with me, the issue seems to be resolved. The vet verified that the information they had on file was correct and the information HomeAgain had was wrong. Why? We don't know, other than a guess that the street address was the same on both accounts. People move and addresses change. My last call was with Maggie who finally fixed everything. Maggie was absolutely amazing and was able to reach out to the right people behind the scenes to get everything resolved.
I am changing my rating from 1 to 4 stars. This still shouldn't have happened in the first place, and there's seemingly no way to undo a bad registration and try again.

-Original Review Below-
Home again registered my new pet to the wrong account. They have refused to fix their mistake, insisting that the owner they mistakenly registered the pet to transfer the pet to me. They never should have registered the pet to the wrong account in the first place.