The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very easy & straight from ordering to delivery. The product delivered was to a high standard and the customer service and delivery staff were absolutely excellent. I can’t recommend this company eno... Voir plus
L'entreprise a répondu
Great website, easy to navigate and very happy with the cantilever parasol. Delivery was excellent, the courier used was very good and kept us informed via email and text, plus a phone call on the day... Voir plus
L'entreprise a répondu
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Magasin d'ameublement d'extérieur
- Magasin de mobilier en rotin
Écrit par l'entreprise
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Coordonnées de contact
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Royaume-Uni
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Excellent
286 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beautiful green chairs
These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and looked unfinished but husband varnished them to colour we needed to match table. Great experience.
29 octobre 2025
Réponse de Home Garden Direct
Hi Gloria,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Brilliant company
Ordered the Devon bedside table with 2 drawers and the Devon 2 door cabinet with drawers. Delivery was within 48 hours, which is incredible. The furniture is lovely, well built and easy to assemble. The customer service from home garden direct is exceptional. Communication from order to delivery is brilliant. There was a slight imperfection on a panel so I contacted them for a replacement which was no problem at all. Delivery of the panel again within 48 hours and Nick kept in touch until he knew I was happy with everything. I will definitely use home garden direct again, they're everything you want from a company. Easy 5 stars.
27 octobre 2025
Avis spontané
Réponse de Home Garden Direct
Hi Colin,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Réponse de Home Garden Direct
Hi Summer,
Apologies, we have tried to contact you on several occasions as this is the first that we have been made aware that the item has not been received.
The courier tracking is showing that the item was delivered to the correct address, we will e-mail you the proof of delivery and are happy to discuss further.
Kind regards
Réponse de Home Garden Direct
Hi Menzies,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Réponse de Home Garden Direct
Hi Gabriel,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Great customer service
Unfortunately, I needed to return the item but the customer service is excellent
9 octobre 2025
Réponse de Home Garden Direct
Hi James,
Thank you for your feedback, very much appreciated!
Kind regards
Easy transaction
Purchase 4 Dining Chairs arrived quickly, very easy to install and purchase price very reasonable and one small problem but this was rectified extremely quickly smooth transaction. Yes I would recommend.
13 octobre 2025
Réponse de Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated!
Kind regards
The driver was very polite and helpful.
15 septembre 2025
Réponse de Home Garden Direct
Hi Ramesh,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
5* customer service from Home Garden…
5* customer service from Home Garden Direct. I ordered a sofa bed, the delivery company caused issues and Nick from HGD went beyond what I would EVER expect from a company to organise delivery and liaise with the delivery company. Every time I had a query it would be answered straight away, even having an issue with the delivered sofa bed - again - sorted out very professionally and in a timely manner. Quite often ordering online can be stressful, but because of the after sales service, this purchase hasn't been any where near as stressful as it no doubt would have been with any other company. I am MORE THAN impressed with the way HGD look after their customers, before and after placing an order. I would 100% recommend them to anyone!
22 septembre 2025
Avis spontané
Réponse de Home Garden Direct
Hi Lesley,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent customer service if any issues
My mirror arrived with a crack in the frame which wasn’t ideal but thanks to their excellent customer service this was resolved extremely quickly and with genuine care throughout. Thank you Nick and Home Garden Direct! I wouldn’t hesitate to order in the future.
18 septembre 2025
Avis spontané
Réponse de Home Garden Direct
Hi Tess,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
This is my third item and all have been…
This is my third item and all have been beautiful.
8 septembre 2025
Réponse de Home Garden Direct
Hi Helen,
Thank you for your lovely feedback, we are happy that you like all of the items purchased with us.
We hope to see you again soon!
Kind regards
Réponse de Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated!
Kind regards
Dining chairs
It can be hit and miss buying seating on the internet but the chairs I ordered were really lovely, very comfortable, good quality and a beautiful colour. Delivery was extremely quick and although they were self assembly it was very straightforward.
10 septembre 2025
Réponse de Home Garden Direct
Hi Lesley,
Thank you for your feedback, very much appreciated! We are happy that you like your new dining chairs.
We hope to see you again soon!
Kind regards
I ordered a garden set quite a few…
I ordered a garden set quite a few years ago and over the years they have been so helpful and accommodating from replacement glass when it fell over in the storms to replacement cushions years on. One of the best companies I have ordered from.
12 septembre 2025
Avis spontané
Réponse de Home Garden Direct
Hi Kearen,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Good customer service
Good customer service, sofa bed is lovely and came already put together (minus the legs) so it was up and ready to go within minutes!
13 août 2025
Réponse de Home Garden Direct
Hi Katie,
Thank you for your feedback, very much appreciated!
Kind regards
Great Experience
Great experience using Home Garden Direct. Chest of drawers arrived really quickly and communication from the delivery drivers was really good. There was a slight imperfection on one of the drawer fronts but customer service support was amazing and I had a brand new piece delivered within a couple of days. Never used this company before but will definitely use again. Item is great quality and exactly as described
1 septembre 2025
Avis spontané
Réponse de Home Garden Direct
Hi Sarah,
Thank you for your feedback, very much appreciated! We are happy that you like your new chest of drawers.
We hope to see you again soon!
Kind regards
Amazing price and decent quality!
Love our new sofa-bed. Very reasonably priced and works very well! Great for an occasional bed…..very firm but perfect for a night or two. Love it!
3 septembre 2025
Réponse de Home Garden Direct
Hi Lynn,
Thank you for your feedback, very much appreciated!
Kind regards
THE DELIVERY OF THE CHAIRBED WAS VERY…
THE DELIVERY OF THE CHAIRBED WAS VERY GOOD.
BUT UNFORTUNATELY THE ITEM WAS VERYPOOR QUALITY & SENT BACK. THIS WAS VERY EASY & QUICKLY DONE WITH A PHONE CALL. VERY HELPFUL AND UNDERSTANDING.
27 août 2025
Réponse de Home Garden Direct
Hi Christine,
Thank you for your feedback, very much appreciated!
Kind regards
Service and delivery were excellent and…
Service and delivery were excellent and we are extremely happy with the quality of the chairs ordered. All in all very happy and would recommend this company.
27 août 2025
Réponse de Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent service would order from them again
So easy to order on their website & such quick delivery dinning room chairs arrived perfectly excellent service . Good quality
27 août 2025
Réponse de Home Garden Direct
Hi Debbie,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.