HomeLoft United Kingdom Avis 

I am not sure of the business model they operate but they certainly delivered! I was a bit concerned as it was obvious they weren't based in UK despite their address. It took a while to ship the product, but whenever I contacted them by email or phone they always responded quickly and this was very reassuring. The part I ordered for my warm air heater would have been very difficult to source if it wasn't for this company - so glad I now have the part.

Do not shop with this company! Bought a coffee machine and after receiving it we immediately realised we needed to send it back. Contacted them instantly by email which they took days to reply. Then they tried offering us a discount to which we said no. Then 4 days after our original email they have replied saying we only have 7 days to return the item from our first email.
Additionally even though they are masquerading as a British company it turns out they are a really American and you have to return your item to America. The cost to return this item is costing us £160. Mind blown. We tried to call their customer services helpline but just got through to what sounded like an inaudible Indian call centre, so that was about as helpful as a paper bag for carrying rocks.
So now we are paying 100’s of pounds just to try and ensure that we get some of our back.
As I said avoid at all cost.

Good product and customer service. Only let down is the time from ordering to shipping and delivery, especially as shipping extra on top of high prices.

Very quick responses to updates and delivery

All good thought have pay vat as came from usa but took 10 days

Lovely American speakman shower head delivered very promptly from the US. How international trade should be!

Items arrived in good condition and great quality. They make a nice addition to the house.

No problem ordering and delivery was very good. Would use this company again.

Good tracking available when shipping from the US to the UK.

Great product updated tracking will definitely use again

Perfect, great price and service

Nice toilet brush, matches bronze finishes in our bathroom.

I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.

Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.

Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.

The site was easy to negotiate and place an order. The time to delivery was a little long (>2 weeks), but the wait was worth it.

Transaction went well tracked my order all the way through turned up when expected well done

The customer service was excellent.