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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Avoid this company. Never purchasing from them again I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matelas
  2. Magasin de literie

Écrit par l'entreprise

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

124 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Don't trust these fraudulent reviews

Don't trust these fraudulent reviews. I am unfortunately out almost $4000 for a mattress that feels like you are sleeping on concrete. Oh "Comfort is a personal choice", get bent, you might as well be sleeping on the floor. For someone that has back and joint issues I was really looking forward to the medicinal aspects of sleeping on wool and I had to such high hopes. I cannot explain to you how uncomfortable this mattress is. I put a 4 inch down topper on it and it didn't do the least to make this more comfortable. I am now sleeping with a 3 inch latex topper and a 4 inch down topper on top of the mattress to make it somewhat more comfortable . If you order this mattress expect to be sleeping on a futon mattress on the floor. There's nothing positive about it and it is exponentially expensive. They offered me a return because of my bad reviews but the return back to Bulgaria was $1500 on a $3500 mattress so I'm stuck with this garbage please spare yourself do not buy it.

13 novembre 2024
Avis spontané
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Réponse de Home of Wool

Kelly, as per our answer to your previous Trustpilot review from a month ago, we are truly sorry to hear that you remain dissatisfied with your mattress, despite our efforts to address your concerns. We understand how important comfort is, especially for people dealing with back and joint issues, and we regret that the wool mattress has not met your expectations.

As mentioned previously, we strive to provide personalized solutions to ensure customer satisfaction, including offering returning the mattress and providing advice on how to improve your comfort. While we understand that international shipping costs can be significant, we always aim to provide clear information about potential return expenses in our policies that you can find on our website.

Your feedback is invaluable to us as we continuously work to refine our products and services. While we regret that the mattress hasn’t worked for you, many of our customers have found relief and comfort with our wool-based designs, which are tailored to provide natural support and breathability.

Noté 1 sur 5 étoiles
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Réponse de Home of Wool

Thank you for reaching out, and we sincerely apologize for the delay in the delivery of your mattress, Joshua. We understand how frustrating it can be to wait longer than expected for an order, especially for something as important as your new mattress.

We wanted to let you know that your mattress arrived in Canada on January 7th and should be delivered to you as soon as possible. Unfortunately, recent strikes in Canada have caused unexpected delays, which are beyond our control, but we are closely monitoring the situation and staying in touch with the shipping carrier to ensure your mattress reaches you promptly.

We truly appreciate your patience and understanding during this time. If you have any questions or need further updates, please don’t hesitate to contact us at hello@homeofwool.com

Noté 5 sur 5 étoiles

I will sleep with no other pillow

I will sleep with no other pillow! This is my second and the shipping was WAY faster this time!
Thank you for a great product!

8 novembre 2024
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Réponse de Home of Wool

Thank you so much for the kind words, Gaia!

Noté 3 sur 5 étoiles

The color different than expected

The color was much more ECRU than the white shown in photos. Clients were luckily happy but I would have returned item due to color if they were not.

8 novembre 2024
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Réponse de Home of Wool

Thank you for your feedback, Natasha! We're glad to hear your clients were happy with the color of their rug. We understand how important color accuracy is, and we want to make sure our customers feel confident in their choices. As mentioned in the listing photos, the color of the rug is natural cream. Please also keep in mind that colors can appear differently on various screens due to individual display settings. If you have any further concerns, please feel free to reach out to us – we’re here to help!

Noté 5 sur 5 étoiles

Love the quality

Love the quality and international shipping was quite fast! Great customer service.

5 novembre 2024
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Réponse de Home of Wool

Thank you so much for the kind words, Kayla!

Noté 1 sur 5 étoiles

Misadvertised sleep quality

The owner of the company showed care for my concern and tried to resolve the issues but without success: after receiving a replacement mattress I’m still extremely unhappy with it; moreover, I believe that their product is misadvertised since only positive reviews are being posted on the products and negative reviews are being filtered out, since I posted a one-star review about my experience with the mattress and it never got posted to the listing page.

17 octobre 2024
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Réponse de Home of Wool

Thank you for recognizing our efforts to address your concern, Alex. We’re truly sorry to hear that the mattress did not meet your expectations.

Whenever we receive a negative review, we take the time to discuss all possible solutions and ensure our customers feel heard and supported.

We truly appreciate your feedback as it helps us improve and continue striving to provide the best possible experience for our customers. Thank you for giving us the opportunity to assist you.

Noté 5 sur 5 étoiles

I purchased a few pillows and I’m…

I purchased a few pillows and I’m extremely happy with all of them. Home of Wool makes great stuff and their customer service is refreshingly pleasant and friendly. I’ll be back for more.

14 octobre 2024
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Réponse de Home of Wool

We would love to help with anything else in future, Riley! Thank you for your review!

Noté 5 sur 5 étoiles

Home of wool

I feel very lucky to find a company like theirs. They were very helpful and responsive with every step of the way. I found the perfect mattress and sheets for our baby and they were so kind to personalize the items one by one even before I noticed they needed some work. I will be purchasing more of their bedding items in the future. Thank you!!!!

10 octobre 2024
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Réponse de Home of Wool

Thank you so much for taking the time to share your kind words with us, Gizem! We would be delighted to help with anything else in future!

Noté 5 sur 5 étoiles

Great quality pillow.

Great quality product. My husband likes to sleep on it.

9 octobre 2024
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Réponse de Home of Wool

Thank you for taking the time to share your feedback with us, Ana!

Noté 5 sur 5 étoiles

Quality company

I appreciate the quality of the product being exactly as described. I value a company like this that's providing something unique and sustainable to the market. There were clear and detailed care instructions as well as lanolizing instructions for my wool mattress protector. My experience with Home of Wool was just as I'd hoped, easy.

3 octobre 2024
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Réponse de Home of Wool

Thank you so much for the kind words, Siobhan!

Noté 5 sur 5 étoiles

Trustworthy and helpful customer service

The product I ordered came via Canada Post and it was in great condition. The customer service staff answered my concerns regarding shipment and tracking in a professional and timely manner. I would recommend this company to anyone looking for wool products.

11 septembre 2024
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Réponse de Home of Wool

Thank you, Catherine! We are so happy to hear your positive feedback!

Noté 5 sur 5 étoiles

Great product

Product exactly as advertised. Great quality. Shipping held up well, materials are good quality and durable. I like that it is extra firm which has helped my back and hip pain immensely. Highly recommended.

12 septembre 2024
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Réponse de Home of Wool

We are so happy to hear you love your creation, Jacqueline!

Noté 5 sur 5 étoiles

The whole process was easy and…

The whole process was easy and straightforward. The staff was more than helpful if changes needed to be met when finding the right item and the customization of it.

21 août 2024
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Réponse de Home of Wool

Thank you for your feedback, Glenn!

Noté 5 sur 5 étoiles

A luxurious and comfy sleep😍

My sleeping mat is so well made and feels luxurious. I've never slept on wool before and it's everything I imagined and more! I would have considered a cotton exterior since I'm finding the wool a bit scratchy without a sheet on top. This was my trial run for a proper mattress and I'll DEFINITELY be getting one!

19 juillet 2024
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Réponse de Home of Wool

We are so happy to hear you love your floor sleeping mat, Jennifer! Thank you so much for sharing your feedback with us!

Noté 5 sur 5 étoiles

Wonderful custom bumpers!

After converting my daughter's crib to a toddler bed, it looked so barren. I thought adding bumpers would make it more cozy and inviting. But there were no bumpers that fit. This was the only place I could find online that makes custom bumpers! And not only that, but from a natural material (wool) and of exceptional quality! They look beautiful on my daughter's bed. So much more inviting than empty bars. The process was seamless and the company was extremely helpful and quick to reply. The bumpers fit perfectly. They were very precise with how long it would take to make and when the bumpers would ship, so I knew exactly when I would receive them, and they came on time. Very happy I found this company.

12 juillet 2024
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Réponse de Home of Wool

Thank you so much for sharing your positive feedback, Carly! It means so much and we are happy to hear you love the bumpers!

Noté 5 sur 5 étoiles

Exceptional product and fantastic customer service

I really appreciated the customer support that Krisi provided. We love our 7” mattress but after a month we felt we needed a topper to soften it up a little. I love the simplicity of the mattress. It is healthy, no more night sweats or coughing. I wouldn’t trade this 7” mattress for any other type of fill. It is also beautifully and strongly sewn. It is very stable mattress. One of us can get up and never disturb the other person. We look forward to the topper and wool pillows to enhance our comfort Absolutely no regrets.

3 juillet 2024
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Réponse de Home of Wool

Thank you so much for sharing your positive feedback, Cheryl! We would love to hear your thoughts once you receive the topper and wool pillows as well!

Noté 1 sur 5 étoiles

The quality is fine but the reviews are fradulent

The quality is fine. I found the mattress too hard, it's really not even a mattress, just a cushion. The problem with the company I have is they censor their reviews. The mattress currently has over 150 5-star reviews with no other reviews. Mot a single 4 star, not a 3, no 2, no 1.

I tried leaving a negative review to warn people that the mattress may not be comfortable for them. The website emailed me back and told me "The mattress was delivered according to the specifications in your order and has been in use for four years. We kindly ask you to consider amending your review, as the current review may be misleading to future buyers."

I feel like I'm in a great position after owning the mattress for 4 years to write an insightful review. But apparently I should give them 5-stars because I got what I ordered.

30 août 2024
Avis spontané
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Réponse de Home of Wool

Dear Andrew,

We are so sorry to know you feel the mattress to be uncomfortable. In our 10 years making mattresses, we've only had a couple of pieces of feedback about the 7” mattress being too hard.

But we understand that comfort is a very personal preference, so we are always there for our customers to come up with the best solution in case of any issues and help each one be completely happy with their purchase.

We strongly believe this is the reason for the absence of negative reviews. You can see our reviews on Etsy for further proof our reviews are not censored, as you know Etsy would not allow sellers to control reviews. We take great pride in the way we work to have 100% satisfied customers and find a personalized solution for every single one of them.

Since you received the mattress 4 years ago, we hope the issue of firmness only arose recently. Considering a topper will add a great level of softness but let’s discuss in detail and find out if a different solution will better suit your needs.

Noté 5 sur 5 étoiles

Bespoke custom bassinet mattress

We had a custom made bassinet with a very difficult and unique base that absolutely nobody was able to make a mattress for (regardless of price). These guys were flexible and made sure it was perfect. Honestly received an absolute top quality bespoke custom product. Could not recommend more.

28 août 2024
Avis spontané
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Réponse de Home of Wool

Thank you so much for the kind words, Brian!

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