Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Avoid this company. Never purchasing from them again I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they... Voir plus
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Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and... Voir plus
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The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.
Coordonnées de contact
Simeonovsko shose 24, 1000, Sofia, Bulgarie
- hello@homeofwool.com
- homeofwool.com
4,4
Excellent
124 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
I never received the materials I purchased.
Home of Wool has reached out to me to inform me that my purchased materials are on their way to me, I hope so...
State your location and let people know time to arrival of a purchase.
Today is the 19th of Feb., The tracking number House provided shows that my materials are not en route as they promised...
4 décembre 2023
Réponse de Home of Wool
Dear Maria,
We feel your frustration with the longer than expected transit time.
However, we do offer transparent information on the origin of goods as well as approximate transit times for our different shipping options. We are located in Bulgaria and free shipping takes about 3 weeks for US orders but could take longer around busy periods like the holidays, which was the case. We also offer a paid shipping option with e 3-day guaranteed delivery time.
Unfortunately, there was also the issue with filling your address incorrectly when you placed the order, which caused the package to be returned to us. But we did resend it and you received the package on the second try.
We’re always happy to help!
I love my mattress topper
I love my mattress topper. My sleep is definitely better due to temperature regulation and even my little dog sleeps better on it.
6 décembre 2023
Réponse de Home of Wool
Dear Kerry, we are so happy to hear you and your dog love our wool topper! We would be delighted to see you in our shop in the future again!
couldn't be happier
their customer service sets a new standard-- responsive, patient, going above and beyond to double check the details. I was concerned 2 inches wouldn't give me enough padding, but after a few weeks of enjoying these headboard cushions, I wouldn't change a thing. they are just the right balance of supportive and soft. I knew wool would be more expensive, but I was really wanting a couch without any plastic. this way I was able to DIY two small metal headboard and one king-size wooden headboard around a twin bed, add a wool mattress and wool headboard cushions, and voila- a non-toxic, sustainable couch (still much cheaper than the ready-made couches)
22 novembre 2023
Réponse de Home of Wool
It's so wonderful to hear you like the headboard cushions, Sasha! Leaving such a wonderful review is priceless support for us! We truly appreciate it!
IMPRESSIVE!!
IMPRESSIVE!!! This is the third time I have ordered from HOME OF WOOL and I am always THRILLED with the quality and workmanship. Over time I have been replacing seat and bench cushions and I have found that there is NO COMPARISON … you will never be disappointed. THANK YOU!
15 novembre 2023
Réponse de Home of Wool
Thank you for taking the time to drop us a line to share your positive feedback, Leslie!
Your words left us speechless! (smiley) It's heart-warming to know our work is appreciated this highly! It gives us an amazing sense of accomplishment and puts meaning into what we do!
We'll be delighted to help you with anything else in the future!
Warmly,
Rosica
Home of wool makes beautiful and…
Home of wool makes beautiful and healthy products! I have purchased multiple custom cushions, and I will order more. Every time I deal with the Home of Wool, I’m amazed at the quality of their customer service.
8 novembre 2023
Réponse de Home of Wool
Thank you for taking the time to share your thoughts, Eric! This really helps us and helps other people get more details on our work, so they know what to expect.
No Sample Sent
You took my money and never sent the sample I paid for. Kindly send my sample and maybe this review will changed.
10 octobre 2023
Réponse de Home of Wool
Dear Tycoa, we just want to confirm that all was well and fine and your order did arrive successfully in February. Free shipping does take a few weeks to arrive especially around and after the holiday rush. However, we do offer multiple shipping options to choose from at checkout with date estimations, including paid 3-day delivery. Warmest regards!
Waste of Time & Money
Avoid this company. Never purchasing from them again
I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they wanted more. Finally sent more photos & video showing there mattress doesn’t fit base of bed & too short. Eventually they replied trying to say mattress needs more wool when it’s completely full & got lots more wool than there recommended amount.
Company refused to give any compensation for there product that does not meet requirements.
6 janvier 2024
Avis spontané
Réponse de Home of Wool
Dear Lacey,
We understand your frustration that the mattress initially seemed 4 cm (1.5”) shorter than expected.
Our mattresses are made with natural materials that can take some time to fully expand and reach their intended size which we account for in the initial construction. We apologize if this wasn't communicated clearly beforehand.
Please also remove the extra filling you used, since that expands the mattress’s thickness, which leads to the length and width shrinking to accommodate it. We strive for our customers to be happy and satisfied with our products, thus we sent a list of instructions and two videos showing the specifics of filling and tufting a wool mattress.
Rest assured, the mattress is made to the correct specifications and will conform to your bed frame within a few days of use. If after a reasonable amount of time the mattress still doesn't fit your bed frame, please don't hesitate to contact us again. We're happy to work with you to find a solution.
finely crafted…
I am so grateful for the finely crafted bed. To my surprise the wool keeps me warm in a cold winter climate. I feel grounded with my beautiful, hand crafted mattress.
3 novembre 2023
Réponse de Home of Wool
Dear Laurie,
We are so happy to hear you are enjoying your wool mattress! Thank you so much for taking the time to reach out with your positive feedback! We are also open to any suggestions to improve our products, listings, and service!
Words can hardly express my…
Words can hardly express my appreciation for Home of Wool. Their commitment to a quality product and their superb customer service, is a rare find these days.
I am a client for life.
Everyday, I enjoy their firm futon mattress with the pillowy wool topper. Luxurious!
Keep up the great work, guys. You are appreciated by many happy sleepers!
30 octobre 2023
Réponse de Home of Wool
Thank you, Paul! Your feedback is so appreciated. It gives us an amazing sense of accomplishment and puts meaning into what we do!
Very attentive and thoughtful customer…
Very attentive and thoughtful customer service. Quality craftsmanship.
27 octobre 2023
Réponse de Home of Wool
Thank you so much for the kind words, David!
Excellent products
Excellent products made with care and fine craftsmanship. I appreciate this company.
4 octobre 2023
Réponse de Home of Wool
Thank you so much, Janet! We are so happy to hear you are satisfied with our creations!
Dangling zipper and I think it’s really cool to be able to…
I think it’s really cool to be able to order a body pillow to my preferences. The quality is great. It is a little thicker than I like and I am waiting for it to compress some. But I worry that majority of the compression will occur in the middle of the body pillow.
Another aspect that I didn’t realize would be bothersome is the dangling zipper. When my foot touches it in the night it wakes me up a little. I know u can specify to have it tucked in (or something like that) but truthfully these pillows are so expensive that it would be nice if this was just automatically included (I think it cost extra).
Also, this product is made in Bulgaria or Bolivia….idk if that makes a difference for anyone.
4 octobre 2023
Réponse de Home of Wool
Thank you so much for sharing your thoughts with us! We are so happy to hear you appreciate the quality of our creations!
Please note all products have zippers in case the filling needs to be adjusted. Also, we do offer full customization of the zippers - you can choose from metal ones, plastic ones, hidden zippers etc. and it is all at no extra cost.
There is no need to worry about the majority of compression occurring in the middle of your body pillow - you can easily open the zipper of the insert and shuffle the wool. You can also take some of the wool filling out if you find the pillow thicker than you would prefer.
We are located in Bulgaria and we offer free or express worldwide shipping.
Great information
Great information. It's hard to buy a mattress without trying it but the website described all the options well enough that I felt confident in my buying decisions.
6 octobre 2023
Réponse de Home of Wool
Thank you so much for taking the time to share your positive feedback with us! Do not hesitate to contact us again in the future.
Very good quality!
1 septembre 2023
Réponse de Home of Wool
Thank you for the kind words! We are happy to hear you enjoy our creations!
Много благодаря за качеството и любовта…
Много благодаря за качеството и любовта с която са изработени всеки един продукт който си закупих!Много е важно да осъзнаем колко ценно е това!Благодаря и за коректната доставка!Бъдете благословени!🙏🏻❤️😊
29 septembre 2023
Réponse de Home of Wool
Благодарим Ви за топлите думи и доверието! Ще се радваме да помогнем с каквото можем и в бъдеще!
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