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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Avoid this company. Never purchasing from them again I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matelas
  2. Magasin de literie

Écrit par l'entreprise

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

124 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

We slept very well indeed

The big test was, of course, how well did we sleep on these mattrasses: And we slept very well and are thus very satisfied with the product -- complementing a great website, friendly staff, and excellent shipping.

21 juin 2024
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Réponse de Home of Wool

Thank you for your feedback, Jan-Peter! We are so happy to hear you are satisfied with the mattresses and we would be delighted to help with anything else in future!

Noté 5 sur 5 étoiles

Amazing whole experience

Great website, best customer support I've ever seen and the products are extremely high quality (even better then I expected). Highly recommended!!!

18 juin 2024
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Réponse de Home of Wool

Your words mean so much to us, Johnny! Thank you for taking the time to share your positive feedback!

Noté 5 sur 5 étoiles

5 years and I still love my sofa

5 years and I still love my sofa!
When I moved into my little apartment I wanted to get a cute and stylish but also comfy & long-lasting sofa from natural materials. My mother recommended Home of Wool to me. So I ordered 4 custom made cushions to Munich - and I love my sofa since then. The covers are super practical as you can easily wash them. And when I wanted a change in my home's color palette, I simply ordered new beige covers - and I am happy since!

16 juillet 2024
Avis spontané
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Réponse de Home of Wool

Thank you so much for sharing your positive feedback with us, Viktoria!

Noté 5 sur 5 étoiles

Wir lieben alles

Wir haben Matratzen, Schlafdecken, Bettbezüge und Kissen bei Home of Wool gekauft. Die Qialität der Produkte und die Freundlichkeit des Kundenservices waren excelent. Alles wurde zu unserer vollsten Zufriedenheit hergestellt und es wurde auf alle unsere Wünsche eingegangen. Die verwendeten Materialien sind sehr hochwertig und haben unsere Erwartungen übertrogfen. Die Lieferung erfolgte sehr schnell und zuverlässig . Wir werden jederzeit wieder bei Home of Wool bestellen. Vielen Dank!

3 juin 2024
Avis spontané
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Réponse de Home of Wool

Lubina, Vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr, dass Sie mit Ihrem Kauf bei uns zufrieden sind!

Noté 5 sur 5 étoiles

Love my pillow

Love my pillow. I also ordered a raw silk pillow case. It is not what I expected in the texture of the fabric. It is rough compared to the silk pillow cases I’ve ordered in the past but the website clearly states that. The pillow is never hot and can be “molded” to any position I need it to be. Very happy with the pillow but will not order raw silk again.

21 février 2024
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Réponse de Home of Wool

We're so glad you enjoy our creation, Barbara! Thank you for taking the time to drop us a line to share your positive feedback! :)

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and rotated it every week the first month. Now we rotate every couple of weeks. It has kept its shape, fluff, and comfort. We are very pleased with the entire experience.

13 février 2024
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Réponse de Home of Wool

Your review is so heart-warming, Corie! Thank you so much for taking the time to reach out with your positive feedback!

Noté 5 sur 5 étoiles

Amazing Experience and Products

Excellent communication and excellent product. I was hesitant at first to order from overseas, but the reviews talked me into it. I've been thrilled from start to finish! I love that you can customize your product. I got the pillow topper and loved that I could also buy the protector and choose the cover fabric. Same with the very cool side and back sleeper pillow. The express delivery was super fast, and the product arrived in great shape both times. My back is happy. My hot flashes have subsided due to the temperature regulation of the wool, and my sleep is WAY better. Thank you!

8 février 2024
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Réponse de Home of Wool

Thank you so much for your kind words, Heidi! We are so happy to hear our creations improved your sleep and we would be delighted to help with anything else in future!

Noté 5 sur 5 étoiles

Great product

Great product! Great quality!

6 février 2024
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Réponse de Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Brian! :)

Noté 5 sur 5 étoiles

Very nice fitted sheet made of wool

Very nice fitted sheet made of wool. It was also big enough for my matras. A topper is still possible.

16 janvier 2024
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Réponse de Home of Wool

Hello Erik! We are so happy to hear you like the wool fitted sheet. :) Thank you for taking the time to drop us a line to share your positive feedback!

Noté 5 sur 5 étoiles

Beautiful Cushions made perfectly to…

Beautiful Cushions made perfectly to size. Loved the custom experience and careful attention to detail.

17 janvier 2024
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Réponse de Home of Wool

Hello Elizabeth! Thank you so much for your kind words about our work! We are so happy to hear you are enjoying the cushions. :)

Noté 5 sur 5 étoiles

The service I experienced was helpful

The service I experienced was helpful, supportive and responsive. They wanted to make sure I received the best product for my needs, even asking for pictures to make sure they understood where my seat cushions were to go and that they would be the right size. I was very impressed with their service.

25 novembre 2023
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Réponse de Home of Wool


Thank you so much for the kind review, Andrea! It is a great pleasure to know our work is appreciated!

Noté 5 sur 5 étoiles

Great communication

Great communication, and beautiful product.

4 janvier 2024
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Réponse de Home of Wool


Thank you so much for the kind review, Ellen! It is a great pleasure to know our work is appreciated! :)

Noté 5 sur 5 étoiles

Impressive Experience

We were really impressed with our experience purchasing a cushion for a small window seat. Right away Home of Wool demonstrated their attention to detail in that they noticed a small detail in the picture included in our order and they directly contacted us to verify what we wanted. Impressive! The final product not only looks great but fits perfectly and exudes quality. We will definitely order again when we're ready for another project and we heartily recommend them to friends and family!

30 octobre 2023
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Réponse de Home of Wool

Thank you for your kind words, Kristine! We are so happy to hear you love our creation! :)

Leaving such a wonderful review is priceless support for us! We truly appreciate it! Recommendations from customers have been and still are one of the reasons more and more people decide to trust us. This helps us keep growing.

We would be delighted to help with anything else in the future.

Warmly,
Rosica

Noté 5 sur 5 étoiles

Excellent product

Excellent product and ordering experience.

11 décembre 2023
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Réponse de Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Sabo! 😊
We truly appreciate it!

Noté 5 sur 5 étoiles

I love all of my Home Of Wool products

I love all of my Home Of Wool products! We have two mattresses, headboard, cushions, duvets, blankets and pillows for the whole family! My boyfriend has an allergy from home dust and after he started to sleep on the mattress with wool fill, his discomfort just stopped!
All products are handcrafted and very beautiful!

14 février 2024
Avis spontané
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Réponse de Home of Wool

Thank you so much for the review, Елисавета! We truly appreciate your kind words!

Noté 1 sur 5 étoiles

Impossibile fare il reso

Impossibile fare il reso, è inaccettabile dover pagare così tanto per un reso

11 décembre 2023
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Réponse de Home of Wool

Hello Angela! According to our policies, we accept returns for non-custom items, such as the changing mat, and the return charges are fully borne by the customer. This information is accessible on our website and has been in place prior to placing your order. Therefore, I assume you had the opportunity to be aware of it before ordering the mat.

Noté 1 sur 5 étoiles

If by chance you don’t like the mattress, too bad

My wife and I found the bed to be uncomfortable to sleep on. When I enquired about returning it to get our money we spent on the mattress back, I was told that would not be possible. Now I’m wondering what to do with this close four thousand dollar mattress.

13 décembre 2023
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Réponse de Home of Wool

Dear Charles,

We are so sorry the mattress did not meet your comfort expectations and it was past the return window when you contacted us. We are fully dedicated to comfortable sleep and understand how important it is, so we did reply to your email inquiry immediately, with multiple suggestions on how to best resolve the issue, but we never heard back from you.

In our policies we do offer returns, requestable within 14 days of receipt. However, if you'd still like to get in touch and work out a solution, contact us at hello@homeofwool.com. We strive for each and every customer to be happy with their Home of Wool products!

Noté 5 sur 5 étoiles

I waited a few months to write this as…

I waited a few months to write this as I wanted to sleep on my mattress for some time to make sure I was still as pleased with it as when it arrived.

1. When it arrived, after getting all the packaging that it of course Has to be mailed in, it smelled really good! Like wool & linen, rather than like synthetic foam fake stuff, or fire retardants & other chemicals.

2. It was well packaged! while overall I'm pretty anti plastic, there really Are some things it has to be used for as anything else is just too expensive/impractical. They did a great job of packaging the mattress, first in layers of cello, then a very thick dropcloth like? plastic on the outside. You could see some areas where something in the shipping container had probably Tried to punch holes in it & been utterly unsuccessful because they wrapped it in a few layers. (thankfully.)

3. The workmanship on this is simply Divine. I am not a very small woman & yet this mattress has held up very well. The sewn tufts & things look great & show no sign of not being up to the job. (and it all LOOKS like a work of textile art to me!)

4. Its way more comfortable than I expected! I ordered my mattress because I am allergic to a lot of synthetics, dyes, etc. I had to, by necessity go for the thinnest mattress & was worried it would be too hard for me, but somehow a 3 inch wool mattress is just Not the same thing as a 3 inch foam one. This is wonderfully comfortable despite my having gone down from an 8 inch wool & cotton mattress to this one. (My old mattress was great, but I'm no longer strong enough to turn an 8in thick mattress over as one should now & then.) While a thicker version might be good if you have pain syndromes, fibromyalgia, etc....I don't & found this one to be fine for me.

5. Speaking of needing to turn the mattress...in the past, cotton or wool futon mattresses from other companies, I've had to flip them every couple of weeks or they would start to show wear, like a birds nest in the middle. This one has none of that. I'm thinking I will be able to turn this one far less often for that reason.

The only thing I will caution against, & common sense should say this Anyways, but as many of us are quite used to overnight shipping & all that craziness these days....your order Will take some time to arrive. Home of Wool completed the order in I think a week or so? Something quite reasonable for a made to order product as mine was, but it took a loooong time to arrive plus sat in customs for awhile once it arrived here. That's the only way that you could expect them to have reasonable shipping, but boats are not the fastest things :)

All that said, it's WELL worth the wait, just be sure & have something else arranged to sleep on for awhile & have patience. Home of Wools products are well worth the time quotient. I smile every time I change the sheets because it's the prettiest mattress I've ever slept on plus I love that while it Did take some fossil fuels to get it here from afar, it won't sit in a landfill for a thousand years at some point, the way I assume most of the syntheticky ones will.

6 décembre 2023
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Réponse de Home of Wool

This message is so heartwarming! Thank you so much for taking the time to reach out with your positive feedback! We're blessed to be doing what we love and receive appreciation from wonderful people like you! 😊

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