Had been thinking about having panels installed but never got round to doing it but after speaking to a friend who sang praise of her new panels fitted by HSE she gave me a contact number of David Sto... Voir plus
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I have had a data logger issue for some months where no data has been logged. After trying to sort the issue myself with no success I contacted HS Energy. After talking to a knowledgeable customer se... Voir plus
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After contacting HS Energy we had panels fitted & working really well. We needed our MCS certified paperwork to give to our energy supplier for payment of energy we give to the grid. The hel... Voir plus
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Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to mak... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 2015, HSEnergy Residential has been at the forefront of the renewable energy revolution, pioneering sustainable solutions for homes and businesses across the nation. With a decade of experience, we’ve proudly completed more than 10,000 solar system installations, empowering our customers to embrace clean energy and reduce their environmental footprint.
Coordonnées de contact
Lynnem House, 1 Victoria Way, RH159NF, Burgess Hill, Royaume-Uni
- 01444 708252
- info@hsenergy.co.uk
- homesmartenergy.co.uk
4,6
Excellent
223 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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When we had a new modem we lost the…
When we had a new modem we lost the link with the solar panel system. Lili was great and very patient in helping us to get back in communication with our solar panels so we could continue to record the electricity we were producing that was going to the grid.
Thank you.
12 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Kay,
Thank you so much for your kind words! We're glad to hear Lili was able to assist you in reconnecting your solar panel system after the modem change.
We truly appreciate you taking the time to share your experience!
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Great service on setting up timer for batteries
Had solar panels and batteries installed by them 3 years ago. I had a query regarding getting batteries charged on a timer. Leo promptly answered my questions and set it all up remotely. Great service
11 juillet 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Coley,
Thank you for taking the time to share your experience. It’s great to know that Leo from our technical team was able to quickly address your concerns.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
The HSEnergy Residential Team
Arrived on time and completed work very…
Arrived on time and completed work very efficiently,the lads who did the work were friendly and helpful.
I would recommend them.
26 juin 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Sharp,
Thank you for taking the time to share your experience. We will be sure to pass your kind words onto our engineers. It’s always our goal to provide a smooth and positive experience from start to finish, so your feedback really means a lot to the whole team.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
The HSEnergy Residential Team
loft insulation removal work completed - a difficult issue resolved for us
This company using smartfoam ltd helped us in order to remove soft cell loft insulation from the roof / loft of our house so that we did not have a problem selling it. The company sent a surveyor who was very helpful and the whole process of receiving and quote and booking in the work was easy. all queries were answered promptly, and we have a certificate and warranty. They worked very hard to remove it all in a single day, and it looks to be a good job.
3 juin 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Gillian,
Thank you for taking the time to share your experience.
We're delighted to hear that you had a smooth experience from start to finish, from the initial survey through to completion of the loft insulation removal. Our team works hard to ensure every step of the process is clear and efficient, so it's great to know that reflected in your experience.
Wishing you all the best with your home sale, and thank you again for choosing us!
Warm regards,
The HSEnergy Group Team
I needed help with my Solar app
I needed help with my Solar app, we changed providers
And called HESngergy. Lily was incredible with her knowledge and patience. She helped me to upload the new app with the help of the engineer we finally resolved the problem.Many Many thanks
17 juin 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Hedgecock,
Thank you for taking the time to share your experience. We’re delighted to hear that Lili’s exceptional knowledge helped address your concerns.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Friday the 13th went well.
After a few weeks being unable to determine what my solar panels were producing, despite doing the basic steps, nor how much electrical power was available from the battery - via the mysterious system in my roof space - I had to suspect the problem lay in the app.
My telcall to L. E. (Technical Support/Electrical Engineer of Home Smart Energy) ought to have happened much earlier, because within a few moments my call was answered, all my details quickly found, my solar system remotely monitored (it was working), then a few checks with me; hey presto! I also could monitor my system. Brilliant! An excellent, polite and friendly service.
13 juin 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Newnham,
Thank you for taking the time to share your experience.
We’re so glad to hear your Friday the 13th turned out to be a good one, and even happier that we could play a part in that! It’s great to know that Leo from our technical team was able to quickly reassure you that your system is performing as expected, and that you're now able to make full use of your monitoring system.
We really appreciate your kind feedback.
If you need any further support, please don’t hesitate to get in touch.
Warm regards,
The HSEnergy Residential Team
Reconnecting Solar Logger
Solarman lost connection to logger after we changed internet providers. Phoned HSE and after the initial announcements the call was answered in seconds. The person I spoke to understood the problem straight away and sent me an email with a YouTube video attached which explained exactly what to do. This worked and we are now back as before. This was perfect customer service. The installation was carried efficiently at the end of 2022 and it looks as though we will have a payback in less than 10 years. Thank you HSE.
9 juin 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Beales,
Thank you for taking the time to share your experience. We are pleased to hear our technical team were able to quickly support you with your Wi-Fi reconnection.
We're also glad you're seeing positive results from your installation and looking at a strong return in under 10 years.
If you ever need anything else, we're just a call away.
Warm regards,
The HSEnergy Residential Team
Excellent support
My broadband was upgraded and I noticed my SolisCloud app had stopped working. I called the installer and they identified that I needed to update the WiFi details and emailed me instructions straight away. When I got stuck, I phoned again and they got me started. Swift and pleasant service, thanks Serena and Lilli!
3 juin 2025
Réponse de HSEnergy Residential
Dear Joanna,
Thanks so much for your feedback! I'm really glad to hear Serena and Lilli were able to help quickly and make the process smooth for you. I’ll be sure to pass on your kind words!
If you require any further support, please don't hesitate to reach out again.
Warm regards,
The HSEnergy Residential Team
Reconnecting Solis datalogger to new hub
BT recently changed my landline over to digital & I had to install a BT Homehub2. I reconnected to all my devices except my Solis datalogger. On asking my solar panel installer HSEnergy for help I followed clear instructions emailed me by Lili and was able to reconnect straight away.
2 juin 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Colin,
Thank you for taking the time to share your experience. We're pleased we were able to assist you with reconnecting your new Wi-Fi to your datalogger. It's always great to hear that the processes we provide customers are user friendly.
Your feedback really means a lot to us.
If you need any further assistance, please don’t hesitate to get in touch.
Warm regards,
The HSEnergy Residential Team
Excellent technical support from Leo.
Excellent technical support from Leo.
I needed to reset and reconfigure data logger on my solar power system due to a change in my broadband provider but was uncomfortable about doing it without support on hand, even with a printed guidance note. Leo was patient and clear in the instructions provided over the phone and all is now back to normal. I spoke to and emailed Leo on a number of occasions about this matter and he always responded very promptly and positively.
29 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Good afternoon,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you were satisfied with our service and that Leo has been a great support. It’s always our goal to provide a smooth and positive experience from start to finish, so your feedback really means a lot to the whole team.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
The HSEnergy Residential Team
Inverter went offline in Solarman app.
A couple of years after HSE installed batteries and a new inverter for me I lost connection with the inverter and the SOLARMAN app stopped receiving data.
So I emailed the support at HSE and Lili sorted things out for me.
She took me through a reboot/ restart on the inverter and when it became clear more than that was needed, she worked some more magic behind the scenes and - presto ! I'm back online again.
Great service. Thanks & well done Lili. Warmly recommended.
Peter
23 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Peter,
Thank you for taking the time to share your experience and for your kind words. We couldn’t agree more, Lili truly is magic! We're delighted to hear that with her support, your system is back online and running smoothly.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Warm regards,
The HSEnergy Residential Team
We’ve had ongoing problems with our Inverter
We’ve had ongoing problems with our inverter/data logger, which continues to fail intermittently. We’ve been trying to get a resolution from HSEnergy since early this year, but were told the necessary parts couldn’t be sourced—and now our follow-up emails are being ignored.
From the outset, we didn’t feel they fully engaged with us during the installation process. They proceeded with the system they preferred rather than discussing available options. After the initial battery and inverter installation, our electricity bills actually went up, as the inverter increased grid consumption during periods without solar production.
It took considerable effort and stress to get them to agree to replace the original inverter. Now, however, we’ve lost confidence in the reliability of the replacement system—especially its ability to accurately monitor the battery—and in HSEnergy’s willingness or ability to resolve the issue.
We regret choosing this company, and based on our experience, cannot recommend them.
Update
After my original review, HSEnergy reached out and sent a replacement data logger free of charge, which I appreciated. I’ve now installed it, and also made some improvements to my Wi-Fi setup (including using a powerline adapter and setting a static IP address). Since then, the system has been stable.
That said, I do still feel that earlier communication was poor and that more proactive support—particularly around identifying potential Wi-Fi signal issues—could have helped resolve this much sooner. It took quite a bit of chasing on my part to get a resolution.
I’ve increased my rating to 3 stars to reflect the final outcome and the goodwill gesture from HSEnergy, but I hope future customers receive more timely and thorough support.
19 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Dmitry,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience initially fell short of expectations, as we always strive to provide the highest standard of service.
That said, I'm glad we were able to acknowledge your frustration and worked towards a resolution that led to an improved outcome, and we appreciate you updating your star rating to reflect that.
Please rest assured that your comments have been taken seriously and will be shared with the relevant team so we can continue to learn and improve.
If you have any further concerns or need assistance, please don’t hesitate to get in touch.
Warm regards,
The HSEnergy Residential Team
After switching our Wifi supplier our…
After switching our Wifi supplier our Solis app stopped working & we were unable to re-activate it. We contacted HSE & the staff were extremely pleasant & helpful. Serena sent us a Youtube link showing how to re-activate our system's datalogger, but we could not get that to work, so Leo offered to visit the same day & diagnose the problem. He found that the datalogger had failed, so he fitted a new one & the system immediately started working again. Leo was very friendly & efficient - and what a rare pleasure it is to be able to speak to real people on the telephone when a problem arises! Thank you!
16 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr and Mrs Trotter,
Thank you for sharing your experience with us - we really appreciate you taking the time to leave such a thoughtful review.
We're sorry to hear you had trouble reactivating your Solis app after switching Wi-Fi providers, but we're very glad our team could step in to help. It's great to hear that Serena's guidance and Leo's same-day visit made a difference and that your system is now back up and running.
We're especially please to know how much you valued speaking to real people when you needed support - that's exactly the kind of service we aim to provide. We'll be sure to pass your kind words onto Serena and Leo.
Thanks again for your feedback and for choosing HSEnergy Group.
Best regards,
The HSEnergy Residential Team
Good experience off excellent company
From the start of my experience all contacts with the members of the company have been efficient professional and supportive to make sure I understood all the information. No hard sell and when there was a small problem withe some documentation they were in contact until it had been sorted.
The engineers fitting the panels were polite and cleared away all rubbish and left as found I would happily recommend the company to anybody
13 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Susan,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found our team professional, efficient and supportive throughout the process. It's especially rewarding to know that our commitment to clear communication and a no pressure approach made a positive impression.
We're also pleased that the installation went smoothly and that our engineers left everything clean and tidy - we'll be sure to pass on your kind words to them.
Your recommendation means a great deal to us and we truly appreciate your trust in our service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Sorted!!
I’ve been asking around about how i might reconfigure my solar/battery system- watching youtube vids, contacting engineers, nobody seemed to think it could be done. Then i thought- I’ll email HSE. Leo emailed back almost immediately and advised the reconfiguration was all sorted. Just like that!
2 mai 2025
Avis spontané
Réponse de HSEnergy Residential
Hi James,
Thank you for taking the time to share your experience! We're thrilled to hear Leo was able to step in and help get your solar/battery system reconfiguration sorted so smoothly. At HSEnergy we pride ourselves on clear advice and fast, knowledgeable support - it's great to know that Leo came through for you when others couldn't offer a solution.
If you need anything else down the line, don’t hesitate to reach out. We’re always here to help.
Best regards,
The HSEnergy Residential Team
Great job getting App working again
Jacob did a great job i getting my App working again after an update to our WIFI. It wasn’t straight forward but he signposted me to additional help and talked me through the procedure.
Excellent customer service.
30 avril 2025
Avis spontané
Réponse de HSEnergy Residential
Hi Tracey,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jacob was able to get your app back up and running after the change in WIFI — especially since it wasn’t a straightforward fix.
It’s fantastic to know that he could guide you through the process and point you toward the additional help you needed. We’ll be sure to pass along your kind words to Jacob — he’ll really appreciate the recognition!
Thanks again for being a valued customer. We’re always here if you need any further support.
Best regards,
The HSEnergy Residential team
Great customer service
I have been a customer since February 2023. The system has been working well. We use Octopus and excess energy is being sold to the grid at a higher price than we pay to charge our EV overnight. We recently had need to contact customer service and their response was first class. Thanks to Lili and Chris.
30 avril 2025
Avis spontané
Réponse de HSEnergy Residential
Hi Brian,
Thank you so much for taking the time to share your experience! We're delighted to hear that your system has been working well and that you're making the most of your energy setup with Octopus - especially being able to sell excess energy back to efficiently.
It's also fantastic to know that Lili and Chris were able to support you so well when you needed assistance. We'll be sure to pass along your kind words to them - they'll really appreciate the recognition!
Thanks again for being a valued customer. We're here if you ever need us.
Best regards,
The HSEnergy Residential Team
Great support from Leo when I needed to…
Great support from Leo when I needed to change the WiFi on my system.
30 avril 2025
Avis spontané
Réponse de HSEnergy Residential
Hi Martin,
Thank you for your lovely review! We’re so pleased to hear that our team was able to support you and that everything is working well with your system.
A special thanks for highlighting Leo – he’ll be thrilled to know his help with updating your WiFi settings made a difference. We’ll make sure your kind words are passed along to him.
If there’s anything else you need down the line, please don’t hesitate to reach out – we’re always here to help.
Best regards,
The HSEnergy Residential Team
I have been a customer of HS Energy or…
I have been a customer of HS Energy or whatever they are called now, since March 2023. There were some minor issues with the first installation but this was soon corrected and everything has been fine since then. I have had to, on several occasions, contact their Technical support team for help and advice on various aspects of my system. I have to say one person stands out as being the most helpful and friendly lady I've ever come across. Nothing is too much trouble for this lady, when she says she will look into my issue, she does and she comes back with the answer. Well done Ms Lili Long you are a credit to your company.
7 avril 2025
Avis spontané
Réponse de HSEnergy Residential
Hi Ed,
Thank you for taking the time to leave such a detailed and thoughtful review. We're really glad to hear that, despite a few early issues, everything has been running smoothly since and that you've felt well supported throughout.
We're especially grateful for your kind words about Lili Long - she truly is a valued member of our team, and its fantastic to know how much her dedication and follow-through have meant to you. We'll be sure to share your feedback with her - she'll be absolutely delighted!
Thank you again for being with us since March 2023. If you ever need anything else, we're always here to help.
Best regards,
The HSEnergy Residential Team
Your team done me proud to help me with…
Your team done me proud to help me with my problems Jayne did a great job as the go between .Thank you Jayne ,all is now well ,thanks to your team ,Roger
10 mars 2025
Avis spontané
Réponse de HSEnergy Residential
Hi Roger,
Thank you for your kind review! We're so pleased to hear that our team was able to support you and that everything is now running smoothly.
A special thanks for recognising Jayne - she'll be so glad to know her efforts as the go-between made a real difference. We'll be sure to pass on your thanks to her and the rest of the team.
If you ever need anything in the future, we're always here to help.
Best regards,
The HSEnergy Residential Team
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