HomeSnag - Professional Snagging Avis 

Great service and highly qualified surveyor who produced a quality and detailed report. I'd highly recommend them. Wish I could have scored a 4.5, I didn't give full score because I wish they had a separate service post-completion for infrared scanning and drones only, as the PCI checklist does not allow for this pre-completion. There is no single product that closes the gap between a full survey and the PCI checklist. It's either the PCI before completion or full survey after completion.

John from HomeSnag was brilliant. He was professional, polite and thorough. The whole process was smooth, from booking to receiving the final report. The report is thorough and even cross references NHBC guidelines making it easy for the site managers to follow

I found Marius to be very friendly and respectful of our new house. He was thorough and took his time to check everything and everywhere. We had communication the day before with a time of arrival which was very helpful. We’re very happy with the report and the depth and effort that went into it. We would definitely recommend Homesnag to other owners.

Matthew was brilliant and helped us highlight several key things that needed attention. Would highly recommend the company

Dominic was very thorough and communicated very well regarding the issues he found. The report he produced was given to the new build site manager who was also impressed.

After watching several of Homesnag's YouTube videos, we decided it would be a wise investment to have them inspect a family member's new-build home. It turned out to be one of the best decisions we could have made.

Before Alex arrived, we had already spotted a number of cosmetic defects, mainly poor plastering and flooring finishes. We thought we'd done a decent job—but Alex's inspection showed just how much we had missed. His expertise and attention to detail were on another level entirely.

Nothing escaped his scrutiny. From drainage and loft insulation to brickwork, ventilation, and compliance with NHBC standards, Alex carried out an incredibly thorough inspection. His knowledge of NHBC tolerances was outstanding, and it was reassuring to have someone who knew exactly what developers are required to deliver.

The detailed, colour-coded report was exceptional. Every issue was clearly explained, referenced against the relevant NHBC standards where appropriate, and accompanied by a practical completion checklist. It gave both us and the developer a clear, structured plan for rectifying the defects and tracking progress.

What really sets Homesnag apart is their ability to identify issues that most homeowners would never think to look for, while ensuring developers are held accountable to the standards they are expected to meet. The report leaves very little room for dispute because everything is supported with clear evidence and the relevant guidance.

I cannot recommend Homesnag highly enough, and Alex deserves special recognition. He was professional, friendly, approachable, and exceptionally knowledgeable throughout. Thanks to his expertise, we now have complete confidence that the property will be brought up to the standard it should have been from the outset—and that any necessary remedial work will be carried out at the developer's expense, not ours.

If you're buying a new-build home, don't assume everything has been checked. Book Homesnag—you'll almost certainly discover issues you never knew existed. It's an investment that could save you thousands of pounds and provide invaluable peace of mind.

I recently moved into a new house and decided to have a post completion snagging survey done for peace of mind. I contacted HoneSnag and a member of the team talked me through the online booking process which was straightforward. Matthew from HomeSnag attended to carry out the survey. He was punctual, very thorough and kept me informed at every stage. At the end of the survey he talked me through a list of items that required attention. Having the survey was very helpful for me because Matthew made a number of recommendations that I was not aware of.
Thanks to HomeSnag team.

I instructed HomeSnag to carry out a professional snagging survey on a new-build property, expecting an independent and comprehensive assessment of defects against the applicable standards. Unfortunately, my experience fell significantly below those expectations.

The appointment was rescheduled at short notice despite being booked through HomeSnag’s online reservation system, which I reasonably relied upon as reflecting genuine availability. By the time I was informed of the change, cancelling would have resulted in financial loss, and no meaningful alternative was offered.

Communication throughout the process was also disappointing. The surveyor was due to arrive at 08:30 but, after almost two hours without any communication, we were informed they were still approximately one hour away. We were advised that the report would be issued by 17th June, yet it was not received until 22nd June, again without any interim updates or explanation.

The inspection itself raised the most significant concerns. Several defects were only recorded after being raised towards the end of the inspection, rather than being independently identified during the survey. My concern was not that specific issues were discussed with the surveyor, but that a professional snagging survey should identify defects independently rather than relying on the homeowner to highlight issues.

The report also contained inaccuracies and material omissions that undermined my confidence in its reliability. A bedroom door was incorrectly recorded as a fire door, and a night-light switch was incorrectly identified as a standard light switch. More significantly, multiple scratched window panes — items specifically referenced within NHBC guidance — were not identified in the report, along with other material defects. Taken collectively, this raised serious concerns about the thoroughness and reliability of the assessment.

Given the number of omissions and inaccuracies, I ultimately commissioned my own independent snagging assessment, as I no longer had confidence that the report provided a sufficiently reliable assessment for my purposes.

Following my original review, HomeSnag contacted me directly and offered a 50% refund on the condition that I removed my Trustpilot review and provided evidence of authorship. Subsequent proposals, including a revisit and later a 100% refund, were also made conditional upon entering into an agreement requiring the review to be removed and restricting future public comments.

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Update:

Thank you for your response. However, I do not believe it gives readers the full picture.

The concern was never that the inspection took around six hours. The concern was that the outcome of the inspection did not provide the independent and comprehensive assessment I had paid for. Several defects were only recorded after being raised towards the end of the inspection, rather than being identified independently during the survey.

You state that some missed defects were minor or not noticeable. However, multiple window panes had scratches that were not identified in the final report. These defects, along with other omissions, reduced my confidence in the completeness and reliability of the survey.

The report also contained factual errors, including incorrectly identifying a bedroom door as a fire door (which you later acknowledged was an error) and incorrectly recording an integrated night-light switch as a defective standard switch.

There were also issues during the inspection, including repeated problems with the surveyor’s device losing charge, which delayed photographs being taken and contributed to delays on the day.

For clarity, I initially left a 2-star review. After HomeSnag contacted me, I removed it temporarily to allow them to investigate. I did this voluntarily and in good faith.

Refund offers were later made, but these were conditional on removing the review and accepting an agreement restricting future public comments. I declined because I believe customers should be able to leave honest feedback based on their own experience.

My review remains an accurate account of my experience with the service provided.

Highly Professional, Punctual, and Incredibly Detailed!
We had a fantastic experience with HomeSnag for our new build inspection. From the very beginning, Naomi was incredibly helpful and efficient during the booking process, making everything seamless and stress-free.
Our inspector, Frazer, was brilliant. He made contact ahead of time to confirm all the logistics regarding key collection from the site team, arrived exactly on time, and was completely professional throughout. The snagging report he produced was exceptionally thorough and detailed, picking up structural, cosmetic, and compliance items we never would have noticed ourselves.
We now have a comprehensive master list to hand straight to our builder's customer care team. I highly recommend HomeSnag to any new build buyer—Naomi and Frazer provided top-tier service!
Wish Developer was better in their build !

Thank you HomeSnag

A fantastic experience from start to finish with Homesnag. Easy booking online with effective communication throughout. Everything is set out clearly so you understand what they will be carrying out. I was so impressed with the report that Frazer produced, which was detailed, thorough, with very clear and easy-to-understand explanations. This has been so helpful in allowing me to go back to the site team and request the house is completed to an expected standard. Would definitely use them again!

I chose the 10 month+ survey for my new build property as I thought I had found the majority of defects.

However, the Surveyor who attended found 2 urgent (red) issues and quite a few orange issues.

It was well worth the money and I would recommend this company as they were very professional.

All round, a high quality service completed by a knowledgeable and very personable professional who knew what they were doing. They spotted things we wouldn’t have seen. Worth every penny.

From the initial booking through to the site visit, both the customer service team and Daniel were excellent.

We had to reschedule one of our appointments due to the developer's availability, and HomeSnag handled everything promptly and without any hassle. During the inspection, Daniel was extremely thorough and took the time to explain any significant issues he identified, which was very reassuring.

Overall, a great company with excellent customer service. I would highly recommend them.

Great company to deal with. Easy booking process.
Was contacted the day before the snagging was booked with a window that the Inspector would arrive. The day of the inspection all went to plan and was contacted when all was sorted and done. Quickly the report was produced and sent over.
Overall a great company to deal with and Marius(inspector) was very good at providing information and producing his report.
Would recommend

HomeSnag did an amazing job, they spotted items that I could never, made a detailed report justifying why each of them is unacceptable, and were flexible timewise when the developer moved the pre-inspection date.

From start to finish HomeSnag have been, put simply, exceptional. EVERYONE purchasing a new build property should utilise their services.

The booking process is smooth and ease free, and have employees who are willing to go the extra mile to help and provide assistance.

My Snagger was Kelvin and he visited my property on Sat 27 June 26, having completed and getting the keys on Fri 26 June 26, he was polite, professional and contacted me 24 hours before with an estimated arrival time. Kelvin was thorough, easy going but extremely professional and he compiled the report of which I have sent to Housing Developer on Tue 30 Jun 26, before the 7 days cosmetic window 'closed'. Prior to him leaving the property he walked me round and showed me all the issues so I had an understanding of the issues which were due to be contained within the report.

I am in awe of what he had found and what was contained in the easy to read, picture heavy report. I do not say this lightly but I would never have found 90% of the items which is contained within that report even after six months living in the property, at that point the cosmetic issues would no longer be the developers problem.

I say this with the upmost confidence, HomeSnag is not a could, but a must and a necessity when buying a new build and they receive my most emphatic recommendation.

Exceptional service, thank you.

They do what it says on the tin. A professional service and a quality report which was submitted to our builder.
Being able to stop easy things like paintwork was easy but the ‘unknown unknowns’ is what HomeSnag were appointed for. Very good communication and very knowledgeable. Thank you team.

Matthew was very friendly and professional. He carried out a thorough inspection of our house over roughly four hours, carefully identifying and recording many snags, including some significant issues that were not easy to spot.

We are very happy with the service. As new homeowners, we really appreciated him answering many of our questions about the property and explaining things clearly. It was definitely worth having him inspect our home, and we would happily recommend him.

Our snag was completed by Frazer who provided an excellent service. He was dilligent, knowledgeable and professional. We are grateful for the snags which Frazer identified which we are now picking up with the developer, and will no doubt save us £s of hidden costs down the line.

We recently had Billy from HomeSnag carry out a snagging inspection on our new-build home, and we couldn't be happier with the service.

Billy was incredibly thorough, professional, and knowledgeable throughout the entire inspection. He took the time to explain everything clearly, highlighting issues we would never have spotted ourselves and ensuring we fully understood each item identified. His attention to detail was outstanding, and it gave us real confidence that our home had been inspected properly.

The report we received was comprehensive, well-presented and easy to understand, making it much easier to raise the issues with our developer. Billy was also friendly, approachable and happy to answer any questions we had.

We would highly recommend Billy and HomeSnag to anyone purchasing a new-build property (and have done). The service was worth every penny and has given us peace of mind knowing that nothing has been overlooked. Thank you again for such an excellent service!