HomeSnag - Professional Snagging Avis 

Carl attended and carried out our snagging as planned and at the agreed time. Booking was really simple online as availability is shown for the area you live, so you can pick a day that suits best. On the morning of the appointment, I received a phone call from Carl stating his ETA which was appreciated as it meant I could get on with bits before his arrival.

The snagger Carl arrived as stated and was very courteous and respectful of the property and carried out his role with no fuss whilst explaining his findings as he went through the rooms. His report was sent over to me later that same day, it was comprehensive with pictures and also stated which NHBC guidelines the snag was in reference to which has helped. At the end of the inspection he talked us through the most urgent on the list and the reasoning so we could inform the developer immediately.

I would happily recommend HomeSnag to friends and family as the money spent is worth it in the long run.

Fantastic service from Dominic who accompanied us on our new home demo. He conducted a thorough review and provided us with a very comprehensive snagging report the following morning - many of which we would never have spotted ourselves! He was polite, friendly and respectful and an absolute pleasure to deal with - just like everyone else I spoke to at HomeSnag. I wouldn’t hesitate to recommend this company - amazing service from start to finish.

We had a very good experience with Matthew of Homesnag. He spent four hours surveying our four-bed house. He was friendly and professional. We received a very thorough external and internal inspection report of our new home, uncovered many things that we had not spotted.

Matthew was great, very professional and talked through the main issues to take to Site Manager. Would thoroughly recommend.

It’s very simple to book with Homesnag online and it is set out clearly what fees there are to pay.
I booked a Pre Completion Inspection on my New Build after seeing their videos online. I had a text from Matthew 48 hours before introducing himself and after the inspection was done I had phone call where Matthew went through his findings with me. Matthew explained everything clearly and answered all my questions even explaining the next steps in detail. I really like that although the inspection is done the customer care doesn’t end there, Matthew was more than happy to be emailed further questions and queries that may arise as the developer now fixes the items found on the report.

The report was sent to my email later that day detailing all the (thankfully) minor issues that have been raised including photographs and a breakdown of what was looked at in each room of the house.

Very happy with the service I would highly recommend Homesnag if purchasing a new build.

I used HomeSnag for a new build property and I’ve been impressed from start to finish with the whole experience. The report and service by Alex was very thorough, professional and comprehensive, his work is fantastic and he has helped with any advice and queries even after the survey. The customer service and engagement from start to finish was refreshing and they were always easy to get in touch with.

Up there with one of the best customer experiences I’ve received and would fully recommend this company.

Just completed our pre-completion inspection with HomeSnag and wanted to shout out to Matthew for an absolutely brilliant job.

We were nervous about the inspection – first time buying new build – but Matthew put us at ease straight away. He was professional, thorough, and genuinely knowledgeable. He didn’t just tick boxes; he explained everything clearly so we actually understood what he was looking at and why it mattered.

The inspection picked up a good mix of things: some external items (ventilation, fixings, ground levels), a few internal cosmetic bits (flooring, radiators, doors needing adjustments), and the usual teething issues you’d expect on a new property. Nothing major or structural, which was reassuring. Matthew’s findings give us confidence that the developer can sort everything before we complete.

What impressed us most was Matthew’s approach. He was methodical, answered all our questions without making us feel daft, and gave us practical advice on what to monitor post-completion and when to consider a follow-up inspection. You can tell he genuinely cares about getting it right.

If you’re buying a new build and haven’t booked a pre-completion inspection yet – honestly, do it. It’s money well spent. And if you go with HomeSnag, ask for Matthew if you can. He’s excellent.

Huge thanks, Matthew. Really made a difference.

Money well spent. Came across HomeSnag TikTok videos and booked them for an inspection of my new build home.

Marius arrived on time. His report was very detailed and professional. Love the attached pictures in the report pointing out things that he found. Appreciate the Excel file attached to the report as well. Makes it easier to track the progress.

Highly recommended!

I had a wonderful experience with the home snag team.

They are very good.

Excellent service easy to book. It was a very detailed service

Lots of snags identified and sent it a really detailed list

The snags are now in the process of being sorted by redrow

The report was extremely detailed and highlighted issues with the property that would have led to expensive repairs in the future.
Having the report done has saved us money.

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted.
The HomeSnag team who visited us were courteous, friendly and very professional. Thanks to this, we are now in the process of having the snags rectified by the developer.
The post completion inspection is worth every penny as snags were found, that in the long term, if not corrected, could result in damage to the property.
Thanks again to HomeSnag!

Very good service. Extremely thorough and a very comprehensive report

Excellent booking service by Naomi. Provided comprehensive advice and very responsive and patient with my queries.
Alex the surveyor was extremely thorough and professional throughout. He was approachable and happy to answer my questions. He focused on the task spending over five hours. The Report was extremely thorough. A photo for the majority of the issues and links to the relevant NHBC or building control reference. Being coded has helped the developer plan the work. I have booked for a post survey visit. I would definitely recommend having this type of survey for a new build. I recommend HomeSnag without reservation.

Excellent service , professionalism, and knowledge sharing all underpinned by a friendly understanding team. Special thanks to Naomi for all her efforts, much appreciated. Their advice saved us from thousands in hidden costs, definitely reccomended.

Matthew came out to us after buying a Bovis new build, after the initial conversation he cracked on and was outstanding throughout. He explained everything in full detail and has so much knowledge of issues in new builds.

I can’t not recommend this company enough overall, from the start when I booked them to the end it was an amazing experience and couldn’t fault them.

Luckily there wasn’t nothing major in our report, but the report is clear and understanding which site are now using to fix the issues found.

We definitely will use homesnag again in the future if we ever move and most definitely is worth the price.

Being a first time buyer and a first time new build buyer we decided to do a pre completion inspection. This was very informative, the report sent is detailed and easily understood. The support from Marius after the report was fantastic. He guided us through the report and gave us advice for next steps. I would definitely recommend using home snag.

Excellent from start to finish. Managed to get me an appointment very quickly, to do a full post completion snag on a new build property before my family and I moved in. Decided to get the options for thermal'lite' & Cavity wall insulation check aswell. Marius was the surveyor tasked with the job, and what a thoroughly professional and nice guy. Spent hours looking/testing everything,from whether plug sockets or light switches were straight,to wall/floors being within NHBC tolerance,noticing the smallest details that needed correcting or just highlighting them. Having taken a zillion photos, the pdf report arrived at 11pm the same day, photos backing up the faults found and a full explanation, using NHBC guidelines as reference, aswell as photos of cosmetic issues. The report,has been forwarded to the developer and they are already on the case,in putting the wrongs right. It definitely helps paying for professionals, who are RCIS surveyors,as these guys know what is right/wrong from the gecko,and definitely helps in getting them rectified as quickly as possible. Thank you Homesnag,thank you Naomi( customer service manager) who answers any questions you may have,quickly, and thank you Marius, for a top class survey & report.

Excellent 5-star service! We booked a pre-completion snagging inspection with HomeSnag and were very impressed throughout. Our surveyor Carl was polite, professional, and friendly, and carried out an extremely thorough inspection. He identified several issues we would have definitely missed ourselves.

The report was detailed, clear, and explained all the problems found. A great service and highly recommended!

We recently moved into a new build and had a survey carried out by Dominic at Homesnag and I honestly couldn’t be more impressed.

From the start, communication was excellent. Everything was clearly explained, including what to expect from the survey and the role he would play, which made the whole process feel really straightforward and reassuring.

The level of detail in the inspection was outstanding. Dominic was incredibly thorough and picked up on things we would never have noticed ourselves. His attention to detail is second to none, and it gave us real confidence in the quality of the report we received.

I would highly recommend Homesnag to anyone moving into a new build. A brilliant service from start to finish.