Am currently wondering why with so many negative reports the site remains visible specially on Pinterest who seem to host scores of such sites. Same experience with me with Danivario.com and Volsia... Voir plus
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Lisez les avis des autres
I love shopping at homewode store because they offer a great variety of sizes. As a plus-size women, it's often difficult to find fashionable clothes that fit well, but this store has a range of optio... Voir plus
I ordered 2 mens shirts size Medium and while they did arrive quickly, both shirts are way smaller than a Medium. They would not even fit a pre teen and totally unusable to me. Wish I had read some... Voir plus
They are expert scammers, showing off merchandise which they do not have, on Pinterest. Last year l ordered a garden fountain, paid $45 and never received the goods, they stopped answering my e-mails.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to our online store, your one-stop destination for all your houseware, kitchen, beauty, tools, and clothing needs. At our store, we strive to provide our customers with a convenient and enjoyable shopping experience, offering a wide range of high-quality products that enhance your everyday life.
Coordonnées de contact
Building 2, Phase 3, Yongning New Town, 402216, Luzhou, Chine
- service@homewode.com
- homewode.com
2,9
Moyen
187 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service. I got my refund within 2 hours after I contacted with them.
25 mars 2024
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Great service
Great service. I have ordered several times and satisfied with quality of all items. I want to cancel the order placed on 2 days ago and Jack was very quick to process my refund. Many Thanks!
25 mars 2024
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Item was good quality
Item was good quality, delivery take a little while, but it's worth the wait.
25 mars 2024
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Horrendous customer service
Horrendous customer service. I ordered a dress on 31of January and it still hasn’t been delivered. Instead I have had 21(twenty one) replies from the customer service. Completely unhelpful suggestions such as going to a post office and look for it, getting in touch with the ‘Logistics company’ etc.
I have ask to cancel and refund my order immediately and this time - no reply! Do not order with this company as they can’t organise their delivery - or customer service.
15 mars 2024
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
I ordered a lot of things in my first…
I ordered a lot of things in my first order, some is good quality and some is not. The kitchen gadgets are helpful.
25 février 2024
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
No Product No refund
I ordered the product on January 06, 2024. I got the message stating that the delivery partner has shipped. But after waiting for 5 weeks I tried to reach Customer care and they confirm that logistic partner has lost the product. When I asked for refund. I get a message every two days that "Refund initiated and will process in 2 days" but no refund received till date. Please do not order anything on this website. Looks like a scam site
23 février 2024
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
The 2 T-shirts were just as described…
The 2 T-shirts were just as described on their store. I'm a happy customer.
6 janvier 2024
Avis spontané
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
The least quality customer service I've ever seen
Absolutely crap poor customer service. Not only am I not a person that doesn't get upset when issues arise on orders, I'm severely patient when they do! This being known, I ordered a lighter from this site i. September 2023. The item didn't go to the correct location though it was provided. I made customer service aware and they promptly said they woukd send another one (all tgrough email.). They told me it takes many days after shipping. However no tracking information was offered for this next package. How am I supposed to know when the expected arrival time is past and to contact the company if I didn't get it with no tracking information given!?? Sometime I reached out again. Went through the same deal. I kept responding to the email rep on the other end (no personal contact number is provided at all for real conversation and real resolution). I tried asking them to verify the address was correct. That they had all of the right information to get it to me. This was time three. Late December, I realize, I still didn't receive the package I was supposed to be expecting fron Homewode sometime in a nebulous amount of time. I contacted the business line chat (still chat support no conversation). And went through the same things. I demanded tracking be offered when the item ships out again. At the date the item re-shipped for a 4th time?? I asked about tracking. The business chat saw my message (it was through messenger which showed they saw it on December 10th when it was sent) and did not reply or send me tracking information. On December 15th I requested tracking info again and also a refund for auch troubles. I am nolonger interested in receiving the item. However, a quality company would not only apologize for the problems, get the package to the customer correctly, but offer the item at their cost! Which no one is doing or has mentioned! One star for me. If there was zero rating, that's really what this would be. A $15 item I ordered back in September. Honestly, maybe even August!
14 janvier 2024
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
Very bad service
I placed an order for a set of metallic watercolour paints in October. It has still not arrived and we are mid December. I have sent several emails querying this and have not had any reply since the first query, which prompted the discovery that the package had not been sent out. At that stage I was offered a refund or a replacement, I opted for the latter, which was sent out on 25th October and since then have neither seen nor heard from Homewode despite several emails querying the whereabouts of the package.
25 octobre 2023
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
Placed an order around August of 2023
Placed an order around August of 2023. After 11 emails and at least four reiterations of what it is I ordered and the fact that I've had to be the one to keep up with the status of things rather than Homewode reaching out to me as a sign of customer service, I will never order from Homewode again. it's been a lousy experience and I cannot get my $50.00+ refund back. They have promised me my refund time after time. DO NOT USE THIS COMPANY!!
19 novembre 2023
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
I'm a satisfied shopper
I'm a satisfied shopper, but I hope they'll expand their accessories range in the future.
20 octobre 2023
Avis spontané
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
The store's sleek and classic styles…
The store's sleek and classic styles are fantastic. I'd love to see more bold, trendy pieces to balance the collection. Quality is good and delivery fast, five stars.
20 octobre 2023
Avis spontané
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Worth a 0-Star Rating
If I could give a 0-star rating, I would. I ordered a splitter from them in March. Got an email stating it was delivered…TO A TOTALLY DIFFERENT STATE. I reached out and explained I never received it…to which they apologized and said they’d send another out. Surprise…never received that one either. I’ve sent several follow-up emails without a response. I finally contacted the company via Messenger and was told that nothing could be done…no new shipment NOR a refund because too much time had lapsed. I hope they’re putting my $68 to good use. What a shameful company.
9 novembre 2023
Avis spontané
Réponse : homewode.com
We're sorry to hear about the difficulties you've encountered with your recent purchase. We strive to provide the best possible experience for our customers, and we're committed to resolving any issues that may arise.
Could you please contact our customer service team at service@homewode.com? We'd like to understand the situation better and work with you to find a solution that meets your needs.
We value your feedback and are dedicated to improving our services. Your patience and understanding are greatly appreciated as we work to address your concerns.
Best regards!
I recommend this store to everyone I…
I recommend this store to everyone I know. It's become my fashion secret that I'm now willing to share.
22 septembre 2023
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
I'm a plus-size shopper
I'm a plus-size shopper, I appreciate the inclusive range of sizes. Finally, a store that celebrates all body types!
21 septembre 2023
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
I'm a repeat customer and for good…
I'm a repeat customer and for good reason. Every time I shop here, I find something amazing. Shipping is about 13 days.
20 septembre 2023
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Fantastic online shopping experience.
17 septembre 2023
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
This has been my second order
This has been my second order, products always arrive within 2 weeks, never been disappointed.
14 septembre 2023
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
Everything fit perfect
Everything fit perfect, you have to know that when ordering from China to order a size bigger in anything you get. I saw the bad reviews but my order came earlier than expected.
14 septembre 2023
Réponse : homewode.com
Thank you for your wonderful review on Trustpilot! We're delighted to hear that you've had a positive experience with our products and services.
Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us at service@homewode.com.
Warm regards!
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