Hope Valley Saddlery Avis 

Placed an order that was meant to be shipped two days later.
3 days later I contact their customer support, they’re waiting for a delivery, so they haven’t posted the items yet.
5 days later I call again to check for an update, they then tell me that the item is now out of stock.
They didn’t bother contacting me about it.
Terrible website, wouldn’t trust anything is actually in stock as I’ve had the same problems before.

Ordered a Body protector paid extra delivery . Said in stock on the web site .
needed for an event i had entered.
A week later no body protector , when i eventually got in touch they told me no stock and a ten week wait !
Why advertise as in stock and take your money .
not impressed as now lost my entry fee as no body protector to compete !

We visited the somerford store today, your staff are amazing!
We dealt with 3 different ladies - one for a hat one for boots and the cashier!
Every single one of them were just fab, friendly and helpful!
We came away with everything we needed and one very happy little girl.

You are our go to store for for most things, todays fab service is the reason we will continue to shop with you

Your staff are a credit to you

Yodel,bless em,managed to lose a pair of boots at the local delivery hub.Yodel did a manual search and the boots had vanished into the bottomless pit where lost parcels go! I had already contacted Hope Valley,and when I emailed again and told them still missing ,well I was impressed by the speed and helpfulness of theirs response.Today I received a replacement pair, delivered by DPD within a few days of reporting.I am not often impressed,but I would not hesitate to deal with Hope Valley again,and,will be recommending the company to others.Well done! 👍

Very over due review….

I’ve ordered from here a couple of times now over the last year and half my daughter has been riding. The items have been perfect and they great in prices too. The website is very easy to use, and the email updates on orders are thorough. My ordered have come quickly and well packed.

I did however have a small issue with an item that I ordered for Christmas that was damaged. This was a gift for my niece. I contacted them as soon as we realised as the item was in a plastic package so this wasn’t noticeable until it was opened. The customer service team was 10/10. I had dealings with Amy and Eve throughout my communication. I was offered a replacement however unfortunately it was out of stock, so I was refunded for this. These ladies were
They were attentive, responsive within a very quick and timely manner, thorough, very polite and professional. I was kept upto date throughout.
They are an absolute credit to Hope valley customer service team. Over all service throughout my who hope valley experience is 100% a 5 star and I will continue to purchase from this company.. I’m so please I have found somewhere that is reasonable in price, quality items and hassle free shipping. Recommended to all my horse riding friends too.

Regards
Lisa

Super friendly company, Great online shopping from home. Nothing is too much trouble if you want to exchange sizes. I usually pick up from their local warehouse which is perfect for me. Products are great and I love their sales weekends too!

Purchased numerous times and always been completely satisfied. Items arrive quickly & well packaged. Customer service team are super responsive & friendly when contacted about returns / exchanges. Thank you 😁

We visited the store when in the area a few weeks ago for a browse for our horse riding daughter, they stock a fabulous range of items. We came away with some new riding tights and hat silk. Very knowledgable staff around one helping someone with riding hats. Will definitely be back, as we visit the area a couple of times a year.

I’ve bought various items from Hope Valley over the years and all items have been as described with no issues in regards to quality and sent out asap. I always find their prices very competitive and the website is kept up to date with a good variety of sizes and colours in the items I’m interested in.

Have brought a few times from Hope Valley Saddlery including having a delivery this week. They always provide great service and fast delivery on a brilliant range of horse and rider items. Their auction site is especially fantastic to bag some great deals on top brands.

We have been several times to try on new hats. Staff are really helpful and patient with my daughter. They have good sales and a fantastic range of stuff.

We went along today to buy new hats for our daughters.

The lady who helped us, I think her name was Holly, was so knowledgeable and patient as she went through all options and offered advice while also conscious if our budget.

We have been a few times now and wouldn't go anywhere else for safety equipment.

Great range, good offers and fantastic customer service.

You always know Hope Valley Saddlery will have what you need in stock and deliver it quickly. Great prices and choice. The first place I look when I need something for my horse.

I order nearly everything I need for myself and my horses on hopevalley. The quality, customer service and delivery times are second to none. Most recently I ordered for my old boys birthday and he loved everything as per usual! Love love love HOPEVALLEY!

I have bought a number of items from Hope Valley and always been very pleased! Fairly priced and quick postage

Super helpful, nothing too much trouble even when I kept changing my mind! But we got there in the end with their endless patience, thank you all

Love local
I'm local living down south...always order from Hope valley, great selection, great prices and fabulous customer service

Hope valley are my go too shop for anything equestrian, amazing sales , and offers customer service is excellent always quick to get in touch if item is out of stock and provide replacement, and a visit to the shop is a MUST I could of stayed there for hours, just don’t take non horsey partner !

Great company I would highly recommend! The shipping is always in good time and prices are always reasonable. I have ordered from these multiple time and would definitely order again!!!