Hope Valley Saddlery Avis 

Our favourite saddlery, full of everything we need for our pony. Staff always very friendly and helpful. Also ordered online, great service.

So, I purchased several items from hope valley. One item was not there, I emailed to be basically told the girl who packed the parcel remembers putting the coat in. They then proceeded to suggest that it has been stolen. 1) package undamaged
2) I work for the delivery company !!
Now 10 days later still nothing resolved and it was a birthday gift.
With feed etc I spend hundreds a month with equisupermarket and never once have they done and incorrect order, absolute disgrace keep the jacket

Love the store had boots fitted and 2 hats very knowledgeable and always there to help

I have just purchased a full set of Equilbrium all sports boots and saved a whopping 50% off their normal price. And to top it all, the boots arrived within 2 days - excellent service.

Amazing brand!!
Always sells the best products 💯

Bought from Hope Valley Saddlery for quite a few years now, never have any issues, delivery is always quicker than expected. Even when a rug was not the right size they sorted it out for me. Overall fantastic company, love the auctions they do have got a few items which have been great.

Ive ordered many times over the years and always recommend you without hesitation. Customer service and products are top class with products being value for money. Amazing deals always offered and the auction site aswell.
If I could give 10 stars i would!

Great value & always a quick & efficient service provided... 👍

Absolutely incredible company, tailoring for everything equestrian you can think off. With amazing competitive and affordable prices. Every time I have ordered from hope valley saddlery it has came within 5 days, always in impeccable condition! Highly recommend supporting this company, 5 star review from me 💗💗

I’ve purchased from Hope Valley on many occasions. Dispatch and delivery is always fast and sometimes arrives quicker than expected. A great selection of products and definitely one of my go to suppliers when buying new horsey bits. Will also always visit the stand if at horsey events such as Hickstead.

Great shop , bargains on line and fantastic customer service. Staff are well trained and helpful in store which is great for fitting hats and body protectors

I have bought many things from Hope Valley, really great choice of equestrian clothing and anything you could possibly need for your horse. I most recently purchased some le mieux vector safety stirrups great price and fast delivery.

The best store and online shop. Great choice of products for all budgets, helpful staff. Always worth a trip to. Have told many friends who have equally enjoyed the store :)

Our favourite online shop . We’ve brought rugs, headcollars , treats plus lots more and always had amazing service . Good quality items with fast delivery .
We have also brought from the auction and always had great customer service with again quick delivery .100% recommend.

I’ve ordered many times and highly rated every delivery and most of the products I’ve received - the customer care is second to none - had a complaint and was replied to and resolved within 48hrs - will continue to order from Hope Valley for future purchases
Highly recommend ☺️

Great helpful staff always a good stock range

Brilliant delivery time. They always have some really good offers on which makes the expensive hobby we love just a little less expensive. And they have the amazing auction part where you can get the best of deals!

First time purchasing from Hope Valley, will definitely be using their website more often. Purchased the Le Mieux Loire coat and matching headband in the sale! Fabulous coat! Delivered quickly to NI with reasonable postage unlike other websites shipping across the water.

Best horse shop about!!
Always providing a great service whether that’s buying online or in store.
Friendly staff, always happy to help.
Fantastic shop, products always up to date and great value for money.

There was nothing wrong with the service provided by this company and they do say that the customer pays for returns, however, I was not aware this would be £12. This has put me off using them in the future when other companies supply a returns form for free. I would not have objected to anything under £5.

I have just read the reply stating there is a returns label for 4.99, however, this cost is only mentioned on the exchange part of the page, as follows:

Returns Policy

If you Return your item(s) to us within 3 Months of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund.
Refunds within the statutory period are made in line with the Consumer Contract Regulations.
Please send all Returns to: Returns Dept, Hope Valley Saddlery, Rockhead House, Staden Lane, Buxton, SK17 9RZ. It is essential that you include a covering note with your parcel, telling us:
Your Original Order Number,
Your Name and Contact Phone Number,
Whether you would like a Refund or an Exchange (and what you might require in exchange).
We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. RETURN COSTS WILL BE COVERED BY THE BUYER.