Bestilte en 4Star hjelm. Hjelmen kom ret hurtigt til Danmark. Desværre lugter hjelmen helt vildt dårligt af fugtig kælder. Den ser fin ud - håber stanken forsvinder. Det er virkeligt ikke særl... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Again, Im here with hopevalley! I wrote a review regarding how bad their delivery service and their customer service; finally, they sent the order 2 weeks after their due, but their missed an ite... Voir plus
I've recently made two on-line orders for fly rugs which haven't been available anywhere else. First one arrived 2 days after ordering - second one ordered last night and today I received acknowledge... Voir plus
Just received a pair of Le Chameau Ladies Chelsea Aveture Cuir Boots which were incredibly good value in the current sale. Very good service. Clear communication and boots delivered very well wrapped... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hope Valley is a family-run business specialising in everything for Horse and Rider. A leading UK Equestrian retailer bringing the best of equestrian brands, at the most affordable price!
Coordonnées de contact
Rockhead House, Staden Lane, SK17 9RZ, Buxton, Royaume-Uni
- 01298 605400
- customerservice@hopevalleysaddlery.co.uk
- hopevalleysaddlery.co.uk
3,4
Moyen
479 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Superb customer service
Superb customer service. Good communication and fast delivery. A small problem (not the fault of Hope Valley Saddlery!) was dealt with and rectified quickly.
I can’t praise this company highly enough.
26 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Joan,
Thank you so much for your lovely review - I'm so glad to hear that the issue was resolved quickly for you! We really appreciate you taking the time to leave us this feedback.
Many thanks - HVS Customer Service
Very good value and very good and speedy delivery
Just received a pair of Le Chameau Ladies Chelsea Aveture Cuir Boots which were incredibly good value in the current sale. Very good service. Clear communication and boots delivered very well wrapped and boxed and in excellent condition very quickly - ordered Thursday afternoon and arrived Saturday just after lunch. Would definitely order from here again. Thank you
22 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Eric,
Thank you so much for your wonderful review! We are so happy to hear that you're happy with your new boots and the service you received. :)
Many thanks - HVS Customer Service
Superb customer service
Superb customer service, would highly recommend this company. Items arrived promptly and when I had to return them as they didn't fit there were no quibbles, just a quick response, refund and friendly email to keep me updated.
23 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi,
Thank you for your lovely feedback! We're delighted that your experience with us was so positive and we look forward to your next order with us! :)
Many thanks - HVS Customer Service
Excellent customer experience
Excellent customer experience, good comms, swift delivery, great product. Liked everything so much I ordered another. Thanks, would definitely use again. *Pics available on Instagram of the dog beds purchased #cockapoopheebs
20 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Keith,
Thanks so much for taking the time to leave such a lovely review, we really appreciate it! We're so happy to hear you're pleased with the service and the product received.
Many thanks - HVS Customer Service
Ordered a pair of boots that were the…
Ordered a pair of boots that were the best price anywhere . They were dispatched promptly and delivered safely . I was kept updated and am really pleased with my purchase .
13 février 2024
Avis spontané
I bought a coat from Hope Valley…
I bought a coat from Hope Valley Saddlery. The coat is gorgeous. It originally came in the wrong size. Those at the company were so helpful in getting it changed and even called to discuss the replacement size to check it would be right for me. So pleased with the coat – lovely quality – but just as pleased with the wonderful service. Thank you 😊
9 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi,
Thanks so much for such lovely feedback! We're so happy that we were able to resolve this sizing issue and that you're pleased with the service you received along with the product :)
Many thanks - HVS Customer Service
Excellent service
Bought my daughter some boots for Christmas. They were best priced in market and came quickly. They unfortunately didn’t fit and needed to be returned - service at this time was excellent - responsive to email queries, returns up to 3 months and very prompt return of funds. Would definitely recommend and use again.
3 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Helen,
We're so pleased to have received such a great review! We're delighted to hear you are happy with our product prices and service as well as our returns procedure :) thank you so much!
Many thanks - HVS Customer Service
Recently purchased a great pair of…
Recently purchased a great pair of Ariat boots in the sale, which developed a slight manufacturing problem two weeks later. Hope valley were brilliant about it, quick and courteous reply, excellent customer service and an excellent resolve to the issue. I would buy from them again and recommend. Well done hope valley- all customer service should be like this experience!
2 février 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Tracy,
Thank you so much for taking the time to leave such a wonderful review - I'm so glad to hear that we were able to get this issue resolved quickly for you and that you're happy with the service received.
We look forward to your next order with us! :)
Many thanks - HVS Customer Service
Impressed
Ordered boots in the sale but sadly too small. Returned for larger pair which arrived and fit perfect. Stress free and great Customer Service. Worth checking the offers too
8 janvier 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Eileen,
Thanks so much for your lovely review! We're so happy to hear you're happy with the product and our service :)
Many thanks - HVS Customer Service
poor customer service
Ordered horse clippers and a trimer on 07/01/2024, I had to chase on the 25/01/2024.
Received it today packed in amazone box no protection or anything, I was expecting a not as an apology for the delay or anything but they didn’t said anything.
26 janvier 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Sam,
Thank you for taking the time to leave a review and I can only apologise for the issues we have faced with your order on this occasion.
I have looked into this and can see that unfortunately the original parcel we shipped out to you on the 9th January sadly went missing. Unfortunately we are unable to track every individual order that is shipped so we were unaware of this issue until you contacted us on the 20th to chase this up.
I can see after investigating this to confirm the parcel had in fact gone missing, we reshipped your order to you a few days later on the 24th January. I am sorry that you are unsatisfied with the quality of the packing - we ship orders in the boxes we have available, the clippers you ordered come in their own secure box for protection and so these were packaged up in another box we had available suitable to the size of the product.
I am also sorry that you are unhappy a note was not included. I can see our dedicated customer service team offered their apologies verbally over the phone and also via email during the correspondence between you, so I do apologise if you feel this was not satisfactory.
Again I am sorry for these issues, I can see our team did their best to investigate this and get this resolved as quickly as possible, I can only apologise for any inconvenience the first parcel going missing has caused to yourself.
If you would like to discuss this further, please do get in touch either via phone on 01298 605400 or email at customerservice@hopevalleysaddlery.co.uk and we would be more than happy to talk to you about this.
Many thanks - HVS Customer Service
Always good service and offer
Great service and if there's ever a problem they try to resolve very quickly. Always good offers and delivery is usually very quick. The auction site is also very good for a bargin.
19 janvier 2024
Avis spontané
Réponse de Hope Valley Saddlery
Good morning,
Thank you for taking the time to leave such a lovely review! We're delighted to hear you're happy with the service and products available, including our auction site.
We look forward to your next order with us!
Many thanks - HVS Customer Service
Very happy customer!
Faultless from initial order and transaction to receiving boots. Absolutely first class customer service and overjoyed with purchase with fast delivery and continual updates throughout. Would definitely recommend!
4 janvier 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Sally,
Thank you so much for such a wonderful review! We are so pleased to hear you're happy with the service provided :)
Many thanks - HVS Customer Service
Very impressed
This was my first order with this company, as they had exactly the boots I was looking for and were in stock. Prices were good.
I ordered on a Thursday and they were delivered the following Monday, just as the tracking said they would be.
Good range of products, good stock levels, very swift delivery, good (automated) comms.
I'm very happy with my purchase and HVS are now on my list of favourite suppliers.
4 janvier 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Richard,
Thank you so much for taking the time to leave such a fantastic review! We love reading these and I will pass this on to the rest of our team :)
We are so happy that you are pleased with the service and that you will be looking to order from us again - we look forward to your next order with us!
Many thanks - HVS Customer Service
Rubbish!
Ordered three items two of which have been delivered. However, the horse rug that I really needed has not and despite a total of five telephone calls I am no nearer to find out a delivery date or a tracking number. Save yourself the frustration of dealing with this company and take your business elsewhere.
8 janvier 2024
Avis spontané
Réponse de Hope Valley Saddlery
Hi Catherine,
Thank you for taking the time to leave a review and I can only apologise that your experience with us was not a positive one on this occasion.
I have had a look into this and can see that the rug was on order from our supplier - sadly they were closed over the holiday period and only reopened on Monday 8th January, as explained by a member of our team when you spoke to her on the 6th January.
Due to this, they did have a backlog of emails and orders to get through and so we did not get a response from them until Tuesday 9th - I can only apologise that we were unable to update you sooner than this, as I do appreciate that it is frustrating not knowing what is happening with your order!
I can see that the rug was fully refunded yesterday as requested so this should hopefully be back in your account within the next few working days.
Once again I do apologise for the issue with the rug and for the delay we had updating you on it's progress. If you would like to discuss this further, please do get in touch on 01298 605400 or you can email us at customerservice@hopevalleysaddlery.co.uk.
Many thanks - HVS Customer Service
1st class company to buy fromWell what an excellent company to…
Well what an excellent company to purchase from. I ordered my horserug Thursday afternoon and it was delivered Saturday at 8am. I would HIGHLY recommend and definitely purchase from you again. Thankyou
28 décembre 2023
Avis spontané
Réponse de Hope Valley Saddlery
Hi Dawn,
Thanks so much for such a lovely review, we are delighted to hear that you received your rug quickly! We look forward to your orders with us in the future :)
Many thanks - HVS Customer Service
Trusted company
I have used Hope Valley on a number of occasions and always find the service exceptional. The items are always delivered in a timely manner and they have a great selection of items on their website.
The real standout comes for me from in 2020 when I ordered a rug and a HAAS brush. The brush hadn't been packed correctly and had been damaged. When I messaged Hope Valley through Facebook they were very quick to reply and give me a range of options and were so lovely - that one exchange alone means they'll always have a customer in me! :)
22 décembre 2022
Avis spontané
Réponse de Hope Valley Saddlery
Hi Michelle,
Thank you so much for such a beaming review! We are so pleased to hear that you are happy with our service, and that the issue you had with a previous order was resolved quickly.
Thanks again and we look forward to your future orders with us! :)
Many thanks - HVS Customer Service
Purchased a uvex helmet in May at a…
Purchased a uvex helmet in May at a cost of £260. Daughter was riding a four year old last weekend and the hat came loose. She reached around to tighten it but the dial came off in her hand rendering the hat useless. Several emails on and telephone calls Hope Valley will not stand by their product. They insist it must be returned to uvex for inspection. In my opinion it is within the acceptable guarantee period and should be immediately exchanged. My daughter has no helmet over the Christmas period to ride in. It is a very expensive helmet and should have lasted longer than five months.
22 décembre 2023
Avis spontané
Réponse de Hope Valley Saddlery
Hi Helen,
Thank you for taking the time to leave a review and I am sorry to hear of this issue.
As the warranty period is offered by the manufacturer rather than ourselves, our returns team do need to follow the policies in place. In this case, the supplier has requested the helmet back for inspection and it is within their legal right to offer a repair, if possible, before providing a replacement. This is standard practice with most manufacturers should the item have been owned for more than 30 days of receiving.
Again I can only apologise if this isn't suitable and for the inconvenience caused, however our returns team are following the correct policy in regards to faulty items, and are doing their best to get this issue resolved in line with these policies.
If you would like to discuss this further please do get in touch on 01298 605400 or pop us an email on customerservice@hopevalleysaddlery.co.uk.
Many thanks - HVS Customer Service
Bought a Joules item as a Christmas…
Bought a Joules item as a Christmas present with plenty of time to arrive before Christmas, only to receive a refund a whole 7 days later saying that they hadn’t had the stock as it was incorrect. Leaving me a whopping 1 day to find an alternative present for my mother. It’s not the first time I’ve never received and item I’ve bought online from you.
Sort your website out. Won’t be bothering with your website ever again.
22 décembre 2023
Avis spontané
Réponse de Hope Valley Saddlery
Hi Emily,
Thank you for taking the time to leave a review and I am incredibly sorry that we were unable to fulfil your order on this occasion.
I have had a look into this and can see the order was placed on the night of the 17th December, and we sent an email on the 21st to advise that unfortunately we were unable to locate the top ordered and so had processed a refund for this.
I can only apologise that it took us longer than usual to let you know about this - unfortunately, at this incredibly busy time of year everything does take a bit longer than usual so again I am sorry for this and for the inconvenience caused. This was refunded with good intent as we could not provide the top ordered or offer a suitable alternative.
If you would like to discuss this with us further please do get in touch either on 01298 605400 or customerservice@hopevalleysaddlery.co.uk, and one of our team would be more than happy to speak to you about this.
Many thanks and sorry again - HVS Customer Service
High fees
Shipping is too expensive for small items, I ordered a hat cover for £6, the shipping cost me £4.99, it is not a great colour match therefore I wanted to send it back, despite the extortionate shipping for the small item I am then made aware I need to pay a further £4.99 to return the item, I would’ve then spent almost £10 on postage which is more than the original item, making it a complete loss, there are much better stores to shop at which offer lower postage fees and free returns if shipping is not originally offered complimentary.
6 décembre 2023
Avis spontané
Réponse de Hope Valley Saddlery
Good afternoon,
Thanks for taking the time to leave us a review.
I do apologise if you feel our shipping fee is too high. The £4.99 is to cover the cost of our 24 hour courier service which is fully tracked and insured, should anything go wrong with delivery.
With regards to returning the item, you are welcome to return this to us using any method of your choice as explained on our 'Returns' page on the website - whether it's Royal Mail, Evri or any other courier!
We do have a returns label on our Returns page which is set at £4.99 which a lot of customers choose to use, especially for larger orders, as it can work out less expensive than other methods. However it is not mandatory to use this, so if you have a less expensive method to ship back smaller items you can of course use that instead.
I am sorry again for this and if this was not made clear! Please don't hesitate to get in touch should you have any queries on either 01298 605400 or customerservice@hopevalleysaddlery.co.uk.
Many thanks - HVS Customer Service
Great customer service and products!
6 décembre 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.