Hope Valley Saddlery Avis 

Having placed an order with Hope Valley Saddlery, I received an email from them advising me of a slight flaw with my order. Unfortunately, this was the last pair in stock. With their apologies I was offered a choice of, an immediate full refund or my order could be posted out to me for my inspection with the option of keeping them with a discount or returning them free of charge along with a full refund.
From the start, I found their customer service absolutely superb. Very few retailers would have gone to the trouble of advising of a slight flaw - I know from personal experience how many times I have received items only to find them faulty. My emails were answered promptly along with my full refund being processed in super quick time. This company was so impressive they really do put other retailers to shame. What other retailers think of as exceptional customer service, frankly compared to that of Hope Valley Saddlery, is but a pale comparison!! I would definitely shop with them again and would recommend them to everyone.

Wrong size boot was delivered a size 8 instead of a size 4. I contacted them and returned to exchange. For the correct size. I received a E-mail asking if I was wide leg or regular which I replied to the same day. A week later after not hearing anything I phoned and I spoke to the customer service who confirmed my E-Mail had not even been read.
I wasn’t happy but was assured that the boots would be sent out that day a Monday and I would receive them by the Wednesday.
The Wednesday came and boots were not received so I contacted them again only to be told sorry we have sold out of that size now and have none in stock!
What a extremely unprofessional poor service this company offer.
I will never purchase anything from them again. I required these new boots for a riding holiday for which I was going on the following day. Extremely dissatisfied and not very happy. I can only suggest Avoid at all costs. We’re see how long it takes for my refund to come back!

Boots arrived the next morning after ordering them. I ordered over the phone as was having problems with my internet. The phone was answered after 3rings
I had a couple of queries, which were my fault, and again was answered promptly
The staff are polite & pleasant and I wouldn’t hesitate in recommending this company
Excellent service

I ordered 2 pairs of winter riding leggings which it advised me to order a size up so I did. I am size 10/12 usually order M in this make so ordered a large. They came back and we’re still too small. I emailed them and got no answer for 4 days then phoned them to be told I had to pay for return as they did not fit but they did not fit because I was advised by them to order the wrong size ! Very poor customer service. Will not use again

I ordered three items recently: two headcollars and an Amigo jersey cooler. The headcollars arrived very promptly, and I was notified that the Amigo cooler wasn't in stock (it was marked as in stock when I ordered it.). One of the headcollars was the wrong size (my fault, not theirs). I was given a post free label for the return - picked up from our home next day by Royal Mail. Exchange on its way within two days. That is brilliant.
It is unusual these days to be able to speak to a person easily. She was very helpful, acted promptly and followed up with emails.
Despite the delay on the cooler, which will be delivered to me shortly, my experience of dealing with Hope Valley has been very good. Their products are good and well priced.
Thank you Hope Valley.

Really prompt customer service and great communication - I had to return some riding boots that didn't fit, they were refunded immediately with no questions asked and the communication via email was great! To be fair the boots were literally tried on in the house, repackaged and returned so I had stuck to my side of the bargain, and Hope Valley had stuck to theirs.

Ordered a Mountain Horse coat (absolute bargain so that’s the first positive), then super quick despatched but unfortunately had issues with the courier. The team at Hope Valley were so quick at responding, super helpful, friendly and we got it sorted quickly. Have to say it’s the best customer service I’ve experienced from anywhere in a while!

What a great experience dealing with Hope Valley. They really went the extra mile to make sure that I got the boots I ordered, which are great. Apleaseure to deal with and great boots.

I was a bit worried about placing an order after seeing the 1* reviews but this was the only place with final stock of the discontinued boots I wanted. My experience was fantastic. They arrived within a couple of days but there was damage to the leather on the toe of one boot. I got through to customer services easily, they were lovely, just asked me to email a photo so they could confirm the damage. I sent it straight away, got a reply straight back with a free post label for the return. I ordered a replacement which also arrived in a couple of days.

Very clear website, rapid delivery and excellent and friendly customer service. Zoe

I was worried that my parcel wouldn’t arrive in time as my niece is getting surprised with her loan pony ( now officially hers!) and the lovely lady who went above and beyond to get this shipped out for me was amazing and I’m very grateful! I think her name was Eve!
What an asset to her team she is!❤️
Thank you again.

We went to the Somerford store today to get new helmets for myself and my partner. Myself being newer to horse riding and unsure of what i needed the staff member Kirsten was incredibly helpful and we were both able to find hats that were fitted perfectly with great friendly helpful advice. Left with a few more goodies aswell deffinetly recommend. Thank you very much Hope valley saddlery.

I ordered Ariat Vale rough leather shoes. These arrived quickly and they are so comfortable and such a quality shoe. I had been searching for a natural coloured flat shoe for winter after having damaged my ankle in an accident. I’ve ordered from others and had to return. Not these, these are awesome, I am so glad I came across Hope Valley in my search. Definitely a company I will keep an eye on. Customer service is also awesome

Exceptional customer service. Order arrived the following day, unfortunately the boots didn't fit so I had to return them but the refund was immediate, literally the day after id posted them back. The accompanying email was friendly and personal. What more could you ask for?! Would definitely use Hope Valley again and highly recommend them.

Thank you so much to Amy and the staff at Hope Valley, the service is outstanding, They have gone out of their way to help. Hope Valley Saddlery will always be my one stop shop for my equine resourses. Thank you

Lovely friendly staff .We went for a hat fitting and were very impressed with the range of hats available.Excellent product knowledge and we were made to feel very welcome ..Probably one of the best stocked equestrian shop we have ever visited and will certainly return

Huge shout out to Evë for going above and beyond when they didn't have one of my order items in stock.
I have a very sensitive skinned TB mare who needs soft fluffy over reach boots and Evë went and found some for us.
Thank you so so much. Really appreciate all your help, especially on a Saturday.
This is why I shop with Hope Valley, I've been a customer for many years.
Always have been fantastic for customer service.
Thank you again Evë!
As usual, one very happy customer. Here's to many more happy years shopping with you. Xx

I would just like to say a heartfelt, thank you for all the trouble you (Amy) went to yesterday to get my daughter her boots in time for the competition this weekend.

I have just received delivery of them from a lovely cheerful delivery driver I honestly can’t thank you enough what a super service!!! You came recommend from Shires themselves and they weren’t wrong!! The most refreshing customer service experience - absolutely excellent!

Lovely, caring team of people ☺️

I ordered a hat silk, I received very quickly but unfortunately it was faulty. I got in touch with with customer service and let them know. The service I received was fantastic, i was sent a return label, and received my replacement in no time at all.