Hot Tub Cover Spot Avis 

83
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I was quoted 10 to 25days lead time, but after 10 weeks their team still has no idea on when our ordered cover will ship. I've also had to reach out them for answers, rather than them being proac... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As good as the OEM one it replaces. Actually better because the tapered top will definitely improve life as rain will now drain off rather than standing. This was the only site that had sufficient o... Voir plus

Noté 5 sur 5 étoiles

Hot Tub Cover Spot made our custom cover and it looks and fits great! They were very responsive to all of our questions and attended to all of our customization requests on handle locations, sizing, c... Voir plus

Noté 5 sur 5 étoiles

Our new cover arrived today - perfect fit and as ordered. Free shipping was what made the deal for me. The website was easy to navigate. Staff reached out immediately on a Saturday to confirm the... Voir plus

À propos de l'entreprise

  1. Magasin de rénovation
  2. aussi dans
  3. Magasin de jacuzzi

Écrit par l'entreprise

Hot Tub Cover Spot is a leading U.S.-based provider of custom hot tub covers and spa accessories. Since 2008, the company has delivered tens of thousands of spa covers nationwide, and has grown into one of the largest spa cover retailers in the country. Hot Tub Cover Spot serves both residential and commercial markets, offering custom-fit spa covers for standard and oversized hot tub models. A full range of accessories, including cover lifters and caps, is also available through our online store. The company provides a three-year limited warranty on all covers and offers LTL delivery across the continental United States.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

83 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,1

Tous les avis

(83)

41 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

ordered and received a great hot tub…

ordered and received a great hot tub cover. Ordering was easy and straight forward. the vender emailed me with the manufacturing updates and estimated ship times. I would highly recommend them to anyone looking for a hot tub cover replacement, especially if you have an older hot tub thats not made anymore.

25 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great solution to our 900 lb old cover!

I was so tired of trying to lift my old 900 pound hot tub lid. I searched and researched online to find the best deal as our local shop was charging more than out tub was worth. I came across Hot Tub Cover Spot and was so impressed with their simple order form, extremely reasonable pricing and shipping! I pulled the trigger and received personalized followup emails to ensure I ordered correctly and boom, less than 3 weeks later our new cover arrived! It is perfect in every way! Thank you Mike Smith! Great job all around!

24 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Our new cover arrived today

Our new cover arrived today - perfect fit and as ordered. Free shipping was what made the deal for me. The website was easy to navigate. Staff reached out immediately on a Saturday to confirm the non-standard measurements on out nearly 20-year old spa. The cover arrived only 12 days after placing the order. My last cover replacement took months with a difference site.

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I don't give many 5-star reviews

I don't give many 5-star reviews -- you have to be at the top of your game to get that in my book (and 4-star is pretty darn good in that book).

But the service, delivery and product from Hot Tub Cover Spot deserves it. It was easy to order, they were quick to reconfirm my order and clear up any confusion that I created, product was ready in about four or five weeks (during the holidays) and delivered promptly, It was easy to install, and has done well in both cold and hot weather (here in Texas we've had ice and 90 degree days in the couple months since it arrived). Wish I had ordered it much sooner!

15 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Better than the factory cover that came with my tub.

The original cover that came with my hot tub had gotten moldy on the underside and absorbed so much water that I could hardly lift it which made using my hot tub more of a chore rather that the pleasant relaxing experience it should be. The Hot Tub Cover Spot made a new cover to the specification of the original cover which included a raised portion for the waterfall feature of my tub. The workmanship is flawless and the cover looks better than the original which would have cost twice as much to order from the manufacturer, I highly recommend the Hot Tube Cover Spot!

6 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Very good tub cover

Very good tub cover, fits perfectly and we really love the sky-blue color. The shipping worked perfectly, although the shipping company's webpage for setting up a delivery time did not work for me. The trucking company called, delivered quickly and the driver was great. Communication was excellent.

2 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

They are just a transactional distributor

The product was not produced in compliance with the established design specifications. Hot Tub Cover Spot operates strictly as a distributor and disclaims responsibility or liability following receipt of payment. If you are looking for a transactional relationship, use them, if you're looking for great customer service and long-term relationship, shop elsewhere.

6 mars 2026
Avis spontané
Logo de Hot Tub Cover Spot

Réponse de Hot Tub Cover Spot

Hi Eric,

We appreciate your feedback, and just wanted to provide the full perspective on this issue for clarity.

As we had previously discussed, your cover was in fact produced to the specifications that you ordered; specifically, the Full Length Steam Stopper you purchased was installed, and although it did look different from the stock photos on our website, we verified multiple times with our manufacturer (via the photos you sent) that you received this upgrade. Your credit card company also agreed that you did receive the upgrade, as they ruled in our favor in the dispute you subsequently filed.

In the broadest definition, a "transactional relationship" could be applied to all business, but we do place a high value on customer service, customer satisfaction, and building lasting relationships with our customers. We pride ourselves on not being a "take the money and run" kind of company, and if an error is made by us or our manufacturer, we gladly and often provide replacements products or compensation to our customers, even at a loss.

In your case, no mistake was made - you believed that you didn't receive the Full Length Steam Stopper upgrade, and in good faith we investigated, gathered evidence and spoke with our manufacturer at length to confirm you received the upgrade. We kept you informed throughout the process, even when you disagreed with the outcome. To us, good customer service means that even when we and the customer disagree, we continue to maintain open communication.

We are sorry that you were unhappy with the outcome, but we have ensured you received the product you paid for, and we kept you informed throughout the process. We hope you enjoy your new hot tub cover, and that it serves you well for many years to come.

Best regards,

Mike Smith
Support, Hot Tub Cover Spot

Noté 5 sur 5 étoiles

Great experience and price with Hot Tub Cover Spot

Got my new spa cover from Hot Tub Cover Spot and everything went great. The cover itself looks great, I love the Weather Shield material and look and fits nice and it was the best price than the local spa shops in town and online.

The delivery was also much appreciated as they carried it all the way into my back yard. The customer service and owner have been excellent as they provided great communication on lead time, delivery and checking if the order went well even after delivery. Highly recommend!

2 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

An excellent choice for spa cover replacement

I am extremely satisfied with my experience with Hot Tub Cover Spot. Specifying and ordering my cover was very straightforward on their website. It was part of my reason for selecting them initially; It was very clear what I was ordering - in particular dimensions and the fold orientation were clearly defined. The cover quality and fit is excellent, and delivery was very efficient and well within their scheduled time estimate. Their pricing is competitive. I also have to commend their outstanding customer service: My cover had a non-typical fold dimension, so they proactively reached out to me to confirm that is what I wanted, and they also responded immediately to my online inquiries.

17 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Oversized Hot Tub Cover!!!!

We just purchased a new hot tub cover from Hot Tub Cover Spot. I built my own hot tub and needed a custom, oversized cover. I explored multiple local companies and different online companies and no one could help us with our request. Mike immediately jumped on it when I contact him and ran through the options that I had. We decided on a 3 panel cover that is 112" x 103" - its really big! He worked with me through every step and the end product is such a great cover! Its easy to lift and maneuver even with it being so large, it fits perfect around the perimeter of the hot tub with the tie-down straps in the correct locations, and we even designed a cut out so the cover would sit flush because of the topside control panel. I would highly recommend Hot Tub Cover Spot to anyone! Thanks so much, Mike!
Matt from Colorado

17 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent option for replacing a hot tub cover

On-line ordering was straight forward though I would have liked the option to enter my Hot Tub info and have the size selected for me. Lots of options.

I was notified of order being started and when it was shipped. Shipping time was only 2 weeks but I think being in Dallas helped. Cover arrived undamaged.

The dimensions matched what I ordered and it fits my hot tub very well. We like the look and the quality. Have had it for about a month and we like the look and the quality. It is very nice have a non-water logged cover that is much easier to open.

Cost was less than quote for original Hot Spring Spa cover and I think the design is better.

Highly recommend this company.

12 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely beautiful

Absolutely beautiful, high quality and custom made as we have a pretty non typical shaped hot tub, Mike talked us through the process of measuring and came up with several templates for us to choose the style for us. The communication was phenomenal and the price was fair!

29 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Do NOT recommend, do NOT buy here

Bought new cover here. Within a month!! I noticed water getting inside vinyl cover, but not core. It started to sag. I notified them and they said keep an eye on it. The amount of water inside got so bad that the weight of water cracked the foam core...I cannot lift one side due to the water weight now. They said it was customer fault and they denied warranty. Lasted less than 1 year. DO NOT recommend at all. Wasted almost $500. Ive had at least 4-5 covers and NEVER had this happen.

5 septembre 2025
Avis spontané
Logo de Hot Tub Cover Spot

Réponse de Hot Tub Cover Spot

Hi Eric,

We are sorry that you had a negative experience with your recent hot tub cover purchase, but just wanted to provide some clarity on the nature of the issue. You reported to us in March of 2025 that your cover appeared to be taking on water; we responded within 12 hours and asked for more information on how the water was entering, and if there was water entering the foam core of the cover. We requested that you perform a thorough inspection of the cover and its components, since we are not on-site to do so ourselves. We did not receive any further information from you until August of 2025, at which time you advised us that you had finally inspected the foam cores and noticed cracks in the foam panel. We forwarded this information and the photographs you provided to our manufacturer, who reviewed the information and informed us that damage of this nature is not incurred during shipping, but by physical impacts or misuse of the cover after the customer receives it. Thus, since the issue was not caused during shipping or reported within 5 days of you receiving the cover (as the manufacturer requires) no remake or replacement options were available. We did offer to manufacture and ship a replacement foam panel to you at a discounted rate, but you declined the offer. We place a high value on customer satisfaction, and we are sorry that we were not able to resolve this issue to your satisfaction. If you ever do decide to proceed with ordering the discounted replacement foam panel we offered, we will honor the price we quoted to you.

Best regards,

Mike Smith
Hot Tub Cover Spot - Support

Noté 5 sur 5 étoiles

Best Place To Order Hot Tub Covers on the Internet

I received my hot tub cover about a week ago (12/19/2025) after ordering on 11/26/2025 (less than a month). It fit perfectly, is made extremely well, and it's better quality than the original hot tub cover that I am replacing. I tried other web sites, but their ordering process was confusing, and then you get to the end and the other companies wanted $200 for shipping. Hot Tub Cover Spot included the shipping and the total price was several hundred dollars less than going through a local dealer. It pays to shop around.
Satisfied Customer from Austin, Texas

26 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect fit

Perfect fit, excellent materials and craftsmanship. Everything I hoped for in a spa cover.

16 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

GREAT COVER AT A GREAT PRICE

GREAT COVER AT A GREAT PRICE! I had my reservations when I had to measure my hot tub for this custom made cover. But, when it arrived and it fit perfectly….😁. Words can’t express how pleased I am with this cover. I’m spreading the word on this company! Great job guys!

16 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect!

Website was easy to use, great communication from the company, cover was exactly as ordered and delivered within a month of order. Fits perfectly.

15 décembre 2025
Avis spontané

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