Hot Tub Cover Spot Avis 

I do NOT recommend this company. I should have known to go elsewhere when they never answer their phone. I placed an order for a hot tub cover, then was told that costs for shipping have gone up and my new total cost would be 50% more. My refund was a problem to receive and they insulted me by telling me what my bank should tell me and how to find my bank's phone number on my card. I hope many will see this review and not do any business with this company, apparently owned by Stonewood Manufacturing LLC.

After ordering I waited for about 3 months to receive it. When the delivery company delivered it to me, I inspected right in front of the delivery person and saw a big ripped. I was told to keep it and file a complaint with the seller and they will send a replacement and pick up the ripped one. I contacted the seller, Kevin Edwards said that they don’t do that. They would have to take the ripped one back and send me a replacement but he had no idea how long it would take. I already threw my old one away and didn’t want to wait for another 3 months for a replacement. Kevin also told me that I can file a complaint with the delivery company. I told him the box wasn’t ripped so it wasn’t the delivery company fault. I also asked Kevin if he could give me discount for this ripped one and he said no. Things go nowhere so now I’m stuck with the ripped one. I strongly do not recommend this company. I read bad reviews from other buyers and didn’t listen. Don’t make the same mistake like I did. Avoid this company.
They are also known as Stonewood Manufacturing company.

Buy from someone else.

BEWARE THE FINE PRINT...AND BEWARE THEIR INTERPRETATION OF THOSE TERMS...AND BEWARE THAT THEY WONT STAND BEHIND THEIR COMMITMENTS. The week after I placed an order which was accepted by them and charged against my credit card, the President of the firm sent me an email indicating that the price was going to go up by almost 25%. I gave him every opportunity to honor our Purchase Order agreement but he insisted that I pay an extra $80 for "Free Shipping". They ultimately cancelled the order wasting half my day taking measurements, and placing the order. Their business practice is to lure you in and then try to squeeze more out of you.

One of their terms says that their could be an extra charge for homes that are "inaccessible for a tractor-trailer". It does not state that there are additional costs for "remote areas". It does suggest that some remote areas may be inaccesible. Our home and our town is far from being inaccesible for a tractor trailer. Over 3 million visitors and thousands of tractor trailers visit our town every year. Apparently to them, inaccessible means any town that is not convenient for them to ship to.

Rest assured that they will try to respond and say that their terms say that they may charge extra for remote areas. That is not what it says. It says that some remote areas could be examples of inaccessible areas. Read the text for yourself.

6.Most residential addresses are accessible, but locations "which are not accessible by tractor-trailer" may be subject to additional charges. Examples include lanes or alleys too narrow, islands or locations requiring ferry boat transportation, gated communities restricting trucks, remote locations and unpaved roads.