House of Hearing Avis 

Just home after having wax removal carried out by Oriana who was very caring and professional. She explained every step of the process and then carried out the procedure efficiently and painlessly. She has referred me to my GP for a follow up as a result of noticing possible signs of infection. I would thoroughly recommend this practice for this treatment.

I cannot recommend enough the dove hearing centre in Hanley. They are all wonderful especially the audiologist Ashley who is amazing. I’m 50 and have experienced unilateral hearing loss for years and so it was time to do something about it. Ashley was professional, caring and made me feel at ease. I’ve now got two hearing aids and feel wonderful and can now hear!! 👂
Ashley is a credit to his profession and I’m so happy he is my audiologist!
Thank you all once again
Kelly ❤️

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing aids. Staff are lovely, Dan, who sorted me out, what a super chap, friendly, helpful, knowledgeable...lovely lady on Reception, made sure the ramp was out so I could drive in on my mobility scooter...I would certainly recommend a visit to the Stockton Heath branch and you will receive first class care and attention.

I went in because one of my hearing aids was dead. I expected an appointment, but the receptionist took it aside and replaced a wire, and it’s now fine. As well as a receptionist, she turned out to be a skilled technician, an unexpected bonus to ordinarily good service.

The Italian girl who dealt with removing wax from my ears was excellent, caring and informative with a very professional attitude

Attended the Edinburgh clinic today with ongoing issues with impacted wax which had started to affect my hearing.
Amy was very welcoming and professional. Explained the whole process and cleared the issue effectively and with zero discomfort.
Lovely clinic and all staff I interacted with were excellent. Would highly recommend

I am already an NHS hearing aid wearer, but I am looking to upgrade to a system that can support my tinnitus. As it's going to be an expensive outlay I have been trying to do some research as to what is available, the different models and programs. If you were buying a car you would want to see and try various models and get as much information as possible.
I had already checked out places like Specsavers and Boots but decided to check out somewhere dedicated to hearing. I popped into town and into the shop. The Reception area was empty and nobody appeared to be around. I could hear voices in one of the rooms so I sat and waited. After about 10 minutes a girl came out and asked if I was OK. I explained the reason for popping in, just to get some information. She explained nobody else was there, no audiologists, just her (an ENT person) and she was busy with someone. She said I could make an appointment, but seriously, after such an uninspiring, unmanned reception I told her I would not be bothering. If this is what customer service is to be expected I'm not going to be spending over £3000 on new hearing aids if nobody is around to support me if I need someone's advice. I also wasted my parking ticket.

Grateful thanks to Ashley and the team at Dove Lichfield for a first class service, from initial consultation, through selection of aids, to final reviews and adjustments.
Ashley is second to none; highly professional, knowlegeable and patient, taking care to understand any teething problems and/or other difficulties, offering explanations, guidance and advice on solutions.
I would have no hesitation whatsoever in recommending Ashley and Dove for all your hearing needs.

I came to see Stuart for the first time for an annual review. He has many years of experience as an audiologist which shows but he also maintains an interest and passion for the job and is very deaf aware making for clear communication. He provided a service and was not pushy in selling new products, some are unfortunately and give the profession a bad name, thankfully the House of Hearing has risen above that strategy with the focus on client welfare.

I had some pairing issues and was invited into the clinic by Stuart. My problem was solved within 15 minutes, with the usual high levels of efficiency.
I have severe bi-lateral hearing loss and have been a client of HoH for almost twenty years and have never once experienced any issues which have never been solved very quickly.
I am always seen by Stuart, whose knowledge and professionalism are beyond reproach. His understanding of the daily issues and difficulties faced by the hearing impaired, and the requirement for the right adaptations, is indeed impressive.
This company are the epitome of person centred customer service. Look no further, I highly recommend.

The reception staff are very efficient and friendly. Stuart is a great audiologist. Professional knowledgeable and very friendly. Have no problem highly recommending their services.

I was purchasing the repeat service of “ear wax removal”
As on previous occasions the Staff were delightful and made me totally at ease during the procedure

Highly efficient treatment with kindness and consideration

I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he carried out and during our discussion of what next steps and future product options might be.
His considered approach (no indication of a hard sell!) was much appreciated. We have confidence in this company and will continue to rely upon this its services.

Excellent service . Very competent staff. Very reassuring visit .

A genuine 5 star rating.
Philip is an excellent practitioner. He is very friendly and personable, reassuringly competent, doesn't try to sell you anything you don't want and generally conveys a relaxed professionalism which I found very helpful.
A totally different and infinitely better experience than the 'High Street' option I had previously tried. I'd highly recommend him and his practice in St Andrews.

I went worrying I might have damaged my ears by poking with a cotton bud. I was quickly reassured and was given suction treatment for the removal of wax.
Mara was kind and took time to explain procedures; it was money well spent and I will have no hesitation in consulting H of H in future.

Excellent service