House of Hearing Avis 

They work with the highest quality equipment and their hearing aids I believe are making the best possible of my deteriorating hearing. They are not cheap but I am on my second pair and I think they are worth it. After sales service is absolutely excellent, they can't do enough.

ASSISTANT AIMEE VERY NICE AND PROFESSIONAL.WAX REMOVED QUICKLY AND EFFICIENTLY.VERY PLEASED.

Following a breakdown of an aid, which was me that was at fault, Igot an emergency appointment easily and quickly. The Audiologist picked up the fault quickly and repaired tha hearing aid within minutes. Vry pleased with the experience.

Gavin and his Team consistently strive to make every visit a positive experience. From the initial welcome by Pauline on checking in, right through to the consultation process - nothing is too much trouble. I have no problem in recommending them. First class. 👍

The audiologist was fantastic in every way. From entrance to surgery until I left. Every detail was explained regarding my hearing. And the installation of my ear lobes finalized it all. Yip very pleased at profession of the ausioligist

A 10/10 Experience! I needed an urgent appointment for my Dad and the lady who took the call moved a few things around and kindly squeezed us in. The care my Dad received from Sarah was excellent - very patient, explained everything , thorough and very caring - we couldn’t have asked for more! A first class service all around - Thank you!

I can not thank this company enough for how they have changed my daily life. After suffering with very poor hearing aids for many years, I finally decided to speak to Gemma, the audiologist about my hearing problems. Everything was explained so clearly including the after care package and I felt completely safe and confident in her ability to help me. From the moment you walk through the door you are made so welcome and feel part of the family. I can not recommend them highly enough. Thank you for changing my world from black and white to full technicolour!

Staff at the House of Hearing are outstanding and very welcoming. I went to their Edinburgh branch for ear wax removal (by Sarah) and a hearing check (by Stuart) and cannot praise them enough for their patience, care and professionalism. The reception area and premises as a whole,are excellent

A very professional and thorough service from Sarah and Stuart. Took time to explain matters. Stuart highlighted the issue of hearing damage for amateur musicians and the need to wear ear protection. Would highly recommend them.

Dropped in to Hanley branch without an appointment to ask for help with my hearing problem which had got worse over the weekend. Fantastic staff did a consultation straight away followed by treatment of the problem, I couldn't be more impressed with the service and I'm very grateful for the result.

I visited Hearing Matters in Ashton after being referred to SpecSavers by my GP for Hearing Aids. Spec Savers issued me with NHS Hearing Aids, which I found bulky and lacking in more modern technology.
Hearing Matters were fairly local to me, and offered a free hearing test and consultation, and so I paid a visit to Gemma, who was extremely helpful in explaining my hearing difficulties, offered me some free advice on things I could buy on Amazon and try at home, and even let me demo a few different sets of hearing aids at home for week with no obligation to buy, or hard sell.
I've been back to visit Gemma many times now, and whilst my decision was that none of the hearing aids were for me at this time, the Customer Service was absolutely amazing, and if I ever need anything at all relating to my hearing, this is the first place that I'll be running back to.

Thank you so much Gemma!

Conor was very professional and talked through all the available options once he had reviewed my hearing test in detail. I came away with the ability to make an informed choice as to whether hearing aids where required and the most appropriate product.

Thank you, Mara, for such an easy, comfortable and effective procedure. Friendly and informative.

Wonderful result: can hear again. :)

Thanks

I’ve been seeing David Parsons for several years now, and I can’t recommend him highly enough. As someone living with Autoimmune Inner Ear Disease, my hearing loss has been a challenging and evolving condition — but David has consistently provided outstanding care, support, and expertise throughout.

He takes the time to listen, explain options clearly, and tailors solutions to my specific needs. His professionalism is matched by genuine compassion, and I always leave appointments feeling reassured and well looked after. Whether it’s routine check-ups or more complex adjustments, David’s attention to detail and commitment to my wellbeing have made a real difference in my quality of life.

If you're looking for an audiologist who combines deep knowledge with a truly personal approach, David is the one to see.

Highly professional staff, very friendly, warm and welcoming.
They all make every customer count. Thank you to all the staff.

The Hanley Branch.
A first class service providing hearing aids to suit the customer, not the supplier. That's only the start, the aftercare is second to none, Nothing is too much trouble. They really do put the customer first, which is a rarity now a days. Keep up the excellent service.

Visit to have wax removed from both ears. Was looked after in a very thorough and professional way and everything explained clearly. Highly recommended.

Everyone was extremely welcoming. The 2 ladies who performed the procedure were respectful and explained everything clearly.
All in all a pleasant experience

I can’t thank Tracey and the team enough for their care, patience and perseverance while helping my dad who has Alzheimer’s when he found it hard to understand what was happening and cope with the process. They explained everything many times, took their time and did their best to make it easier for him. I would highly recommend them.

I was traveling throughout Scotland and needed new filters for my hearing aids ! I looked up Hearing Services in Galashiels while there. Lynndee immediately took care of my problem and sent me off with enough filters so I wouldn’t have a future problem! Friendly and kind!