Howards Motor Group Avis 1 043

Hi it's Richard Marchant, I purchased a brand new Peugeot 208 GT (Black) last week 23 Dec what a Xmas present. My sales manager Teri Parry was most helpful from start to finish of my purchase she kept me updated on everything, Teri was most helpful, polite and understanding of my needs and she done everything I asked her to do before I picked the car up on handover I have been very pleased with the car,Teri thank you very much for being most helpful 10 out of 10 well done 👏 ✔️

I recently bought a 75 plate Citroen EC3 from Howards Taunton dealership. Initial collection of my car in September was delayed due to a recall due to brake issues. This was dealt with by Howards- my car being ready for collection in early October. Within 3 weeks I noticed water in the car footwells. The car was taken back to Howards for assessment of the problem. We were advised that water had been channelled into the car as a pipe had not been connected during the pre collection work! Howards report that they have fixed the problem and dried the carpets. Howards have told me that the car is ready for collection and that I can have 2 years free servicing ( am already paying for servicing!) I am declining this offer completely as I wanted to have the reassurance of car reliability, as well as enjoying the new car buzz: this has not happened!
I had used my retirement lump sum to buy this car and feel very disappointed to be told that the Consumer Rights Act only requires Howards to repair the issue and dry the carpets. I could have bought a water damaged car far cheaper than what I’ve ended up with. Please be aware that this damage has been caused within the dealership and prior to initial pick up.
I believe the Consumer Rights Act states that goods should be of: “ satisfactory quality fit for purpose and as described” and “services are performed with reasonable care”. My EC3 was not fit for purpose when I collected- it became water damaged and I am concerned that there may be long term implications from this happening. So- be very wary buying from Howards Citroen!

Great sales service at Howards Honda Taunton, engaging, polite, courteous & professional, not overly pushy but Toby & Tony answered all questions openly and honestly, great to see in these days of falling service standards elsewhere.

Emma made the buying process straightforward and transparent, and was able to call on support from her colleagues as required. I would certainly use Howards Hyundai Weston Super Mare again.

Whilst looking for a used car for my wife, Alex was super helpful in advising on the choices and keeping me up to date with selected vehicles. Alex has always been available to answer any queries I have and send me videos of vehicles I have requested. Very happy with my experience.

I did a part exchange with Howard's and from the start customer service, and everything was great, easy to understand and professional, staff were knowledgeable about things I asked, I would use them again

Stephen was extremely helpful in sorting out my problems with my Kona.

New dealership in Barnstaple, Devon .
Charges per hour £160 !!!!!!!! and not fixed and not explained properly. Regen on Sportage failed completely leaving me on the M5 with hazard warning lights, an engine doing 3000 revs travelling at 40 mph.

Managed to get home. Now what am I supposed to do as they are not interested it would seem. Only interested in selling new cars and ripping off the customer

Attending for the last service in my Leaf's initial warranty period, I explained that, as an engineer, I wanted to discuss some fault codes and other observations with a technician. Howards' response was excellent. After an initial discussion with the Workshop Controller, I spoke to the technician working on the car, both before and afterwards. They both listened and responded in a manner which revealed their sincerity and knowledge, qualities sadly lacking at many other establishments. The result was the incorporation of a service bulletin, clearance of the fault codes without recurrence, better knowledge of my vehicle, and a sense of reassurance.

Tried out a few EVs for size, unfortunately they were all too small, however I was very pleased with Howards in Dorchester, they were polite, efficient and accommodating.

That which I commend Howards Peugeot, Taunton for, is in relation to the way in which they addressed a difficult situation which was beyond their control:
Having commenced the MOT and service on our car, they discovered that there was a requirement for a new tyre.
Since our vehicle is a Motability vehicle they had to wait for authorisation from Motability. It was delayed - resulting in the need for a taxi to be called to provide a journey home. Thank you for your help and kindness.

Annual service done quickly and efficiently. Great customer service (Becky). Very satisfied.

We were looked after by Chiara all the way through, very friendly and nothing too much for her, we had Lewis and Sam helping out too! Very good experience all round

The attention to details was great. Stephen couldn't have been more helpful and reassuring that all transport needs are covered for next 3 years

As previously mentioned, a professional handover of my used Peugeot e 208, which I am still very happy with.
Until the failure of the in car bonnet release catch, which on my first time of use snapped off in my hand. However once reported to Howards Peugeot Yeovil, the problem was rectified and a a very short time, at no expense to myself and very quickly.
I would highly recommend Howards Peugeot Yeovil for the purchase and maintenance of peugeot cars

Popped in to have a look at what was available in the mobility range, Steve was very helpful and showed me a range of cars. Quick, easy process. Super happy

Spent along time dropping into Taunton Hyundai to look at and test drive the top of the range Hyundai Santa Fe. At the point of deciding between cars popped back in with the price offered by another nearby dealer in Exeter and requested they might like to get back to me with a comprable offer. They said they would but after a week - silence! Not even a courtesy call to say they can't match the deal. Now placed the order with Hyundai Exeter with a cracking deal! To be honest I don't even think I will use Howards for servicing the new vehicle even though closer such was the level of disinterest I have been met with.
Update.
Credit to Hyundai Directors for enacting a response by Hyundai Taunton as a result of my post above. My representative at Howards Hyundai Taunton personaly explained he had for personal bereavement reasons taken leave after our visit and was not at work. This I accepted was sad and something unforeseen and unavoidable and credit to him for sharing in person. However the Sales Manager was present as part of the conversation we had in relation to the potential purchase and should have stepped up surely and covered for his colleagues unavoidable absence. Standard business practise I would have thought!

Amazingly helpful! Stephen have us all the knowledge we needed! Lovely team :)

Attentive polite and cheerful staff.
Teri(sales executive) was so helpful and kind helping us choose our car.
Nothing was a problem for her !10out 10
Kevin

Friendly no pressure sale team.
Actually listen to you then find the car you want
Sam makes the whole process hassle free and nothing is to much trouble.
If you’re going to buy a Hyundai or any other car I’d highly recommend him and Howard's Dorchester