Hoxton Gal Avis 

171
•
TrustScore 2.5 sur 5

2,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

No refund despite proof of tracking! Absolute scam. I ordered an item from Debenhams that was supplied by this company. I returned it because it didn't fit and sent them screenshots of both the posta... Voir plus

Noté 5 sur 5 étoiles

I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Hi, this product was sent back as the colour was not right, I have sent several E-mail with proof if posting but I keep getting failed E-mail doesn't exist, I bought through Debenhams who haven... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

171 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 32 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(171)

36 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Refund due re: return

Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

3 avril 2023
Avis spontané
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Réponse de Hoxton Gal

Hi Sharon, Thank you for taking the time to leave a review. We are always here to help if you need us! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

I had made a mistake returning goods…

I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .

31 mars 2023
Avis spontané
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Réponse de Hoxton Gal

Hi Sheena, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

Best dress ever!

Best dress ever! I’ve heard this brand from my friend and ordered a couple of items just to see. Well, I am totally surprised & fascinated how good the quality of the products are!! The fit, the color, the quality absolutely amazing…

17 mars 2023
Avis spontané
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Réponse de Hoxton Gal

Hi Canan, This is lovely to read! We are so pleased you are happy with your dress. Happy future shoppings! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

My first time ordering from Hoxton Gal…

My first time ordering from Hoxton Gal and I was really impressed. Love my new blouses! I received many compliments about the chic and modest design. Great colours plus the sizing was perfect . Delivery also prompt which is something I really value. Thank you Hoxton Gal , I’ll be back!

5 mars 2023
Avis spontané
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Réponse de Hoxton Gal

Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

Amazing quality and collection

Amazing quality and collection. I am so happy about the customer service. Very recommended.

5 mars 2023
Avis spontané
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Réponse de Hoxton Gal

Hi, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

Noté 2 sur 5 étoiles

Poor quality and fit

Poor quality and fit. Sorry but won't be purchasing again ....

2 mars 2023
Avis spontané
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Réponse de Hoxton Gal

Hi,
The satisfaction of our customers is highly important to us. We are sorry for the negative experience you had. If you can contact us via orders@glrfashion.com, we will be happy to help you.

Have a nice day,
Hoxton Gal Team

Noté 4 sur 5 étoiles

Exchange and refund successful

Ordered size 16/18, unfortunately blouses were too large. Exchanged them very easily and quickly for 12/14. Very happy with product and service. Was incorrectly charged for postage which was refunded.

29 janvier 2023
Avis spontané
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Réponse de Hoxton Gal

Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Noté 3 sur 5 étoiles

I love the style of Hoxton Gal tops but…

I love the style of Hoxton Gal tops but cannot understand why they do not do a size 14-16! A 12-14 is too tight on my bust but the next size up, 16-18 is too big. Why oh why do you not do 14-16 which is surely a common size?!

20 janvier 2023
Avis spontané
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Réponse de Hoxton Gal

Hi Brady, Thank you so much for your review.Your feedback is important to us. We will forward your comment to our production team. If you need any help with finding your size, you can always contact us by orders@glrfashion.com. We'd be happy to help you! :) -Hoxton Gal Team

Noté 5 sur 5 étoiles

I love my black pantsuit and can wear…

I love my black pantsuit and can wear it to work with a long sleeved top under.Only problem was I was running for the bus and tripped on the trouser leg 🙈🙈🙈🙈🙈😬

18 janvier 2023
Avis spontané
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Réponse de Hoxton Gal

Hi Amy, Oh this is lovely to read! We are so pleased you are happy with your item. Happy future shoppings! :) - Hoxton Gal Team

Noté 4 sur 5 étoiles

Lovely top

Lovely top - very elegant & beautiful colour, but fit wasn't great. However, customer services were brilliant, prompt & really helpful regarding a refund.

15 décembre 2022
Avis spontané
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Réponse de Hoxton Gal

Hey, This is lovely to read! Thank you so much for your kind reviews. We'll check the item's fit with our production team. Happy future shoppings! :) Thanks, -Hoxton Gal Team

Noté 2 sur 5 étoiles

Fit is good but quality poor

Fit is good but quality poor - fabric feels cheap and the seams are full of loose threads & messy edges.

1 décembre 2022
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Réponse de Hoxton Gal

Hi Jen, Thank you so much for your review, we will check the quality of the items with our production team. Please let us know if you believe the items are faulty. We are always able to exchange them. Thanks -Hoxton Gal Team

Noté 5 sur 5 étoiles

Amazing company!

Really lovely designs, super fast delivery and great communication! Would differently recommend!

24 novembre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi Eliza, This is brilliant to read, thank you for taking the time to leave such a great review! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

Dress I have purchased from HG was way…

Dress I have purchased from HG was way above my expectations. The fit, quality & delivery time was great. Defn can see myself as a returning customer!

28 novembre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi, Thank you so much for sharing your lovely review! Happy future shoppings! :) -Hoxton Gal Team

Noté 5 sur 5 étoiles

Excellent service when I had an issue…

Excellent service when I had an issue with my order. Sorted it out straight away and took my query seriously and kept me updated with regular contact.

3 novembre 2022
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Réponse de Hoxton Gal

Hi Nasseem, This is lovely to read! Thank you so much. We are always here to help you, if you need us! :) -Hoxton Gal Team

Noté 5 sur 5 étoiles

Highly recommend

I’m highly impressed with the quality and customer service of this brand. I sense a lot of hard work and passion goes into this and i highly recommend.

29 octobre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi Lara, This is brilliant to read! Thank you so much! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

Bought my girlfriend a dress…

Just bought my girlfriend a dress from here. Beautiful quality, and looked just like the photos. She’s really pleased with the style and originality. Big thanks!

11 octobre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi James, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

I contacted the customer service…

I contacted the customer service department via email and they responded promptly and were very friendly and helpful.

24 octobre 2022
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Réponse de Hoxton Gal

Hi William, Thank you so much for your kind review. We are always here to help you, if you need us! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

All products were very high quality and…

All products were very high quality and arrived in a very short time.Thank you Hoxton Gal, I can't wait for my next order😍

4 octobre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi Ebru, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

Best quality

I bought something for my wife, really quality and good price thank you.

4 octobre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi Ege, Thank you so much for sharing your kind review with us. Happy future shoppings! :) - Hoxton Gal Team

Noté 5 sur 5 étoiles

Thank you for the best service and quality products!

Thank you for the best service and quality products! I’ve purchased 2 pieces and in love with both of them! Fantastic assortment of styles and sizes. Will definitely shop again and recommend to my friends.

30 septembre 2022
Avis spontané
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Réponse de Hoxton Gal

Hi Azimé, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

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