No refund despite proof of tracking! Absolute scam. I ordered an item from Debenhams that was supplied by this company. I returned it because it didn't fit and sent them screenshots of both the posta... Voir plus
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Lisez les avis des autres
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Voir plus
L'entreprise a répondu
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Voir plus
L'entreprise a répondu
Hi, this product was sent back as the colour was not right, I have sent several E-mail with proof if posting but I keep getting failed E-mail doesn't exist, I bought through Debenhams who haven... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Coordonnées de contact
London, Royaume-Uni
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2,7
Bas
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 32 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Lovely products and good customer…
Lovely products and good customer service
7 février 2022
Avis spontané
Réponse de Hoxton Gal
Hi Ezgi, This is lovely to read! Thank you so much for taking the time to share your experience with us. :) - Hoxton Gal Team
Great customer service
Great customer service.
I have a couple of items which are great quality, however I returned a recent purchase as they didn't suit me. There was an issue with the refund which was corrected immediately with no hassle at all. Thank you
1 février 2022
Avis spontané
Réponse de Hoxton Gal
Hi Francesca, You can always ask for help from our Customer Service Team to find your size. Because we are always here to help you, if you need us! :) Happy Future Shoppings! - Hoxton Gal Team
The quality of the products is amazing…
The quality of the products is amazing however I couldn't find the right size for me -shame! Great customer service though, thank you HoxtonGal!
21 janvier 2022
Avis spontané
Réponse de Hoxton Gal
Hi Gokce, We are very glad that you were satisfied with our service. You can always ask for help from our Customer Experience Team to find the right size for yourself. Thank you for choosing us! :) - Hoxton Gal Team
Great experience all round
Great experience all round, loved the designs, quality and easy ordering & delivery of the clothes I bought. Will definitely be using again!
14 janvier 2022
Avis spontané
Réponse de Hoxton Gal
Hi Rebecca, Thanks so much! Happy future shopping! :) - Hoxton Gal Team
I absolutely love my Hoxtongal pieces
I absolutely love my Hoxtongal pieces, fit perfectly and delivery was superb! A great affordable brand with lots of fashionable items on offer xx
8 janvier 2022
Avis spontané
Réponse de Hoxton Gal
Hi Caroline, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team
Good products
I'm very happy with the purchase from this company, really like the design and quality.
5 janvier 2022
Avis spontané
Réponse de Hoxton Gal
Hi Aleksandra, thank you so much! We really do love to hear your feedback! <3 - Hoxton Gal Team
Great company!
Thank you for your excellent products and attentive customer service.
I love the flow of the shirt as it goes from office to casual dress easily.
5 janvier 2022
Avis spontané
Réponse de Hoxton Gal
Hi Yvonne, thank you for your lovely review! This is so nice to read! <3 - Hoxton Gal Team
Perfect quality with best price value
I haven't seen this quality for long time. The dress that I had has perfect fit. Also, I've emailed them about dress for other colours. I've received quick respond and i was very helpful act I had. Thanks Hoxton Team. Xx
5 janvier 2022
Avis spontané
Réponse de Hoxton Gal
Hi Bilge, thank you for taking the time to review! So pleased you love your dress! :) - Hoxton Gal Team
Very bad no any communication
Very bad no any communication, waiting for my order 12 days now, no any answer back to my email for last 4 days .if you search online no phone number or any other communication apart email which they stop responding .
Avoid
20 décembre 2021
Avis spontané
Réponse de Hoxton Gal
Hi Elvira!
We are so sorry for your negative experience. Our orders are shipping from warehouse within 48 hours, but sometimes parcels may arrive late due to a slowdown in cargo services. We haven't found an order by this name, we would like to help you if you can send us an email. Please, send an e-mail to us that includes your full name&order number. Your satisfaction is highly important to us.
orders@glrfashion.com
Thanks, Hoxton Gal
Great quality, good service…
I am really pleased with this beautiful top. Fits really well, and the material feels and hangs really nice. Reasonably quick postage. Thanks.
30 novembre 2021
Avis spontané
Réponse de Hoxton Gal
Hi Semra, Thanks so much! Your feedback is so important to us! -Hoxton Gal Team
Amazing brand and great customer…
Amazing brand and great customer service!
30 novembre 2021
Avis spontané
Réponse de Hoxton Gal
Hi Natalie, Thanks so much! This is lovely to read! -Hoxton Gal Team
I really wouldn’t trust this brand
I really wouldn’t trust this brand.
Wouldn’t accept my return as apprently it was returned with makeup on… I don’t wear make up 🤔
I know we are all falling on hard times at the moment small businesses but to cheat customers out of returns with fake excuses is low.
Avoid unless you’re sure you’ll keep the item!
22 novembre 2021
Avis spontané
Réponse de Hoxton Gal
Hi Sinead,
As the Hoxton Gal team, we are recording all rejected refund requests. Your purchase made through SilkFred.com was returned to us with a stained and intense perfume smell. We do not take back stained products because we care about the health of our customer. If you contact with us via orders@glrfashion.com, we can share the picture of the product and also ship it back to you. Have a nice day!
Thanks
Hoxton Gal Team
Poor Quality, Poor Customer Service
Disappointed to say that I purchased a Hoxton Gal shirt dress and after wearing only once, both cuffs detached from the sleeves due to faulty stitching. I was advised that Hoxton Gal would not take any action as the item had been purchased 3 months ago.
Had I known that the lifespan of a Hoxton Gal garment, costing £45, is one wear only before it quite literally falls apart, I would not have purchased. Very poor quality and equally poor customer service.
25 octobre 2021
Avis spontané
Réponse de Hoxton Gal
Hi,
The satisfaction of our customers is highly important to us. We are sorry for the negative experience you had. If you contact us via orders@glrfashion.com, we will be happy to help you.
Have a nice day,
Hoxton Gal Team
Great Customer Service
They were really nice throughout the whole process. Unfortunately I had to return my order bc I picked the wrong size 😿 they were genuinely very helpful though when wanted to return the item and they refunded my money even before I realized it.
10 août 2021
Avis spontané
Réponse de Hoxton Gal
Hi Nursen, Thanks so much! We are always here to help if you need us! -Hoxton Gal Team
Lovely styles and great fits
Lovely styles and great fits! Really happy with the quality and quick delivery service.
7 août 2021
Avis spontané
Réponse de Hoxton Gal
Hi Sevilay, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team
Great quality and customer service!
Have ordered from Hoxton Gal a few times now and have always been so pleased with quality and customer service! Very stylish
6 août 2021
Avis spontané
Réponse de Hoxton Gal
Hi Beste, This is nice! Your feedback is so important to us! -Hoxton Gal Team
I love hoxton gal
I love hoxton gal! Very good quality and excellent customer service. They have so many choices and prices are very reasonable. I’ll definitely shop again.
6 août 2021
Avis spontané
Réponse de Hoxton Gal
Hi Sevay, Thanks so much! Happy future shopping! -Hoxton Gal Team
Great quality and customer services
Great quality and customer services. I bought like 5 pieces and I’m in love with every single one of them. I also recommended it to all my friends and they are really pleased too. I’ll definitely shop again.
6 août 2021
Avis spontané
Réponse de Hoxton Gal
Hi Nazli, This is great! Thank you for taking the time to leave a review! -Hoxton Gal Team
Good experience with customer services
Good experience with customer services. Paid via PayPal and for some reason my house number was missed off my details. Received an email from Hoxtongal and after my reply my item was immediately dispatched.
Trousers very comfortable.
4 août 2021
Réponse de Hoxton Gal
Hi, Thanks so much! Your feedback is so important to us! -Hoxton Gal Team
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