I had my new co2 laser delivered last month and couldn't be happier! It is a fantastic upgrade from my previous one (also purchased from HPC well over 10 years ago) The delivery team were great, s... Voir plus
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Lisez les avis des autres
quick and efficient engineers came out to fix an issue with the machine found out was a simple fix and thoroughly checked working correctly before leaving great service with a smile. good communica... Voir plus
L'entreprise a répondu
We purchased our HPC laser in 2010 for Rishworth Schools DT dept, so it is used heavily but sporadically, and she’s still going strong. We have an annual service and have updated features on the machi... Voir plus
L'entreprise a répondu
Great service from HPC, recently had an issue with a laser cutter bought from them a couple of years ago, turned out to be a user error & solved over the phone in 10 minutes. Known other suppliers ta... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement laser
- Magasin d'articles en acrylique
- Fournisseur d'équipement
- Fournisseur de machines en métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
Écrit par l'entreprise
HPC Laser supplies quality CO2 and Fibre Laser Cutting and Engraving Systems and CNC routers at competitive prices. Used extensively by industry, education, and home-users, our machines are compatible with all key design software packages including Corel Draw, Autocad, Adobe Illustrator, 2D Design and many more. Our wide range of machines provide options for cutting and engraving a variety of materials, from wood, card, plastics and paper, to metal, glass, leather, foam and fabric. We pride ourselves on our industry-leading after sales service, and our lifetime technical support and assistance for our customers means we are here when you need us. We're 'local'! Based in West Yorkshire, all our machines are built and tested here in the UK, and our friendly and knowledgeable technical support team are easily contactable and readily available to help you. No call centres, no time differences, no issues! From a small machine for personal use or crafting in your garage, to Fiber laser cutting machines that are the ultimate in high power, precision cutting devices for metals, our range is extensive. HPC Laser Ltd. are extremely competitively priced, and we offer customised and tailored solutions upon request. With a team of highly experienced nationwide engineers we are on hand to assist when we’re needed. Unsure where to start or what machine type you'd require? Feel free to contact us for an informal chat - we're happy to talk you through it, give advice and guidance, and provide you with a quotation.
Coordonnées de contact
Unit B, Ainley's Industrial Estate, Ainley Bottom, Elland, HX5 9JP, Halifax, Royaume-Uni
- 01422 310800
- sales@hpclaser.co.uk
- hpclaser.co.uk
4,9
Excellent
216 avis
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Fantastic support
Fantastic support with the servicing of our laser cutter, and instillation and training with our new cutter.
24 avril 2024
Avis spontané
Réponse de HPC Laser
Hi Ewan,
Thank you for taking the time to leave us a positive review. Your kind feedback will be passed on to Stan, our engineer who visited you at site.
All the best!
Team HPC
First Class! We love our new LS6840 Pro
We have had fantastic customer service through the whole process - from initial enquiry, actual sales, delivery, installation and 2 hours of training.
When we first started our search for a new Laser Cutter and Fume Extractor, Keith answered all of our (many!) questions promptly - his knowledge about the products definitely helped us into making our purchase.
We were very impressed by HPC's lifetime offer of telephone and email technical support - it's reassuring to know that they're only a phone call away should we need help or advice.
The delivery and installation went ahead very smoothly - our Engineer was on time, polite and super helpful/patient whilst delivering the training.
Can't recommend them more highly!
14 mars 2024
Avis spontané
Réponse de HPC Laser
Hello Jane,
Thank you for taking the time to write such a wonderful review full of high praise. We are delighted that you found our service to be fantastic, from initial enquiry right through to installation.
If you need any further assistance, we're more than happy to help, and we will ensure your kind feedback is passed on to the relevant teams.
Thank you once again!
Team HPC
HPC Laser's engineer came by for our…
HPC Laser's engineer came by for our annual service, and I gotta say, they nailed it! Professional, efficient, and friendly, they had our machine purring like a kitten in no time. It's reassuring to know our equipment is in good hands. Highly recommend their service!
15 avril 2024
Avis spontané
Réponse de HPC Laser
Hi Darren,
Thank you kindly for your very complimentary review. Machines that purr like kittens are always a good thing in our book, and we're really pleased that you're getting great use out of the machine at the college.
All the best!
Team HPC
HPC were amazing from start to finish
HPC were amazing from start to finish. They were very helpful in sorting out exactly what I wanted and kept me informed about the delivery and installing the machine. The technician was very helpful and demonstrated everything we asked about and was very informative.
4 avril 2024
Avis spontané
Réponse de HPC Laser
Hi Justin,
Thank you for your wonderful review! We have passed on your high praise to the relevant teams and appreciate you taking the time to leave us this kind feedback.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Team HPC
Outstanding 'service' and support.
I called up for software support with a very old laser cutter and the response was instant and helped me get it all working again. No matter than they would probably rather I bought a more up-to-date machine, HPC are always willing to support. Very impressed. More companies need to remember that this is what 'service' looks like!
19 mars 2024
Avis spontané
Réponse de HPC Laser
Hi Richard,
Your review is very much appreciated - thank you! We always do our very best to offer a range of diagnostic and service options both remotely, either over the phone or via email, and in person with one of our engineers.
Jonathan in our technical support team often assists customers who have our older machines and is happy to provide remote assistance to help get these machines up and running again.
Your kind comments will be passed on to him - thanks again.
All the best
Team HPC
Roman was amazing very helpful and did…
Roman was amazing very helpful and did a great job replacing our laser tube and getting the laser back up running like new. Thanks
26 mars 2024
Avis spontané
Réponse de HPC Laser
Thank you very much for taking the time to write a review. Your kind feedback will be passed on to Roman!
All the best,
Team HPC
The Support Makes The Difference
I've bought two lasers new from HPC, but recently I also picked up a second-hand one from a local business. When I had trouble with it, HPC were very happy to give me advice about its repair, even though I hadn't bought it directly from them. 10/10 for being decent chaps!
Their machines they aren't the cheapest, and there's a reason for this - their technical support.
If you want a machine to rely on, in the long term that means having knowledgable support, available spare parts and, if you're not confident to fix it yourself, speedy servicing. That's what HPC provide.
18 mars 2024
Avis spontané
Réponse de HPC Laser
Hello James,
We're chuffed to bits with your wonderful review! It means the world to us when we learn that customers have truly benefited from the remote technical support that we offer, and we pride ourselves on our service levels.
Your very complimentary feedback will be passed on to Jonathan in our tech support team.
Thank you once again, and you know where we are if there's anything else we can assist you with.
All the best!
Team HPC
Very helpful engineer
Very helpful engineer, fixed the machine serviced it and tought me how to fix it next time. Thank you
12 mars 2024
Avis spontané
Réponse de HPC Laser
Hi Derek,
We very much appreciated you taking the time to leave a review, and your kind feedback will certainly be passed on to Gareth, the engineer who attended the base.
Thank you once again, and you know where we are should you need any technical support or assistance.
All the best!
Team HPC
Great service
Great service, especially the installation and training from Roman!
4 mars 2024
Avis spontané
Réponse de HPC Laser
Good morning,
We're delighted that you're happy with the service you've received and your kind feedback has been passed directly on to Roman.
Thank you once again!
All the best
Team HPC
Good Customer service and Engineer
Good Customer service and also thank to the engineer Roman, his knowledge, expertise and patience were good attributes from himself and for HPC staff.
21 février 2024
Avis spontané
Réponse de HPC Laser
Hi Steve,
Thank you very much for your kind review and positive feedback regarding Roman's visit to install your new laser engraving machine.
We're delighted that you're happy with our service.
All the best
Team HPC
HPC Laser review
Roman explained the whole set up process exceptionally well, everyone was trained and understood the process.
1 février 2024
Avis spontané
Réponse de HPC Laser
Hello Kam,
Thank you very much for your kind feedback regarding our engineer, Roman.
We will ensure this is passed on to him and we're glad you found the training beneficial.
Best Regards
Team HPC
Efficient and informative
Stan fixed the issue very quickly and showed me how to properly maintain the machine. The report was sent the next day which was perfect.
23 janvier 2024
Avis spontané
Réponse de HPC Laser
Hi Caroline,
Thank you for your lovely review! We're delighted to learn that your issue was promptly resolved, and that you now have some handy tips on how to keep your machine maintained.
We will make sure you kind feedback is passed to Stan.
All the best
Team HPC
Great advice from the engineer
11 janvier 2024
Avis spontané
Réponse de HPC Laser
Thank you, Ian!
We have passed your feedback on to Stan and we're pleased you benefited from the advice he shared with you.
All the best
Team HPC
Thank You HPC Laser
Thanks so much to HPC Laser for all your help. Your engineer, Gareth, did a great job on the service and we received the report literally the next day.
10 janvier 2024
Avis spontané
Réponse de HPC Laser
Hello Diane,
Thank you for taking the time to leave a review.
We will ensure that your kind comments are passed on to Gareth, and we're delighted that you're happy with our new job report system which sends you the information you need within 24hrs of job completion.
Kindest Regards
Team HPC
HPC team is always there to offer help…
HPC team is always there to offer help and advice. The admin team took us newbies through the process of booking a first service. Gareth our engineer arrived on time provided us with some excellent advice and tips. This was his last call of the day but we never felt that he was in a rush to go.
29 novembre 2023
Avis spontané
Réponse de HPC Laser
Hello Robert,
What a lovely review! We're chuffed to bits that you're happy with the service we've provided, both from an admin point of view, and the engineer's service.
We will ensure that the relevant teams - and of course Gareth - receive your kind feedback.
Thank you once again!
Team HPC
Excellent Service
Their new booking system makes it very easy to book in a service. They respond very quickly and politely. My engineer was very nice and informative with questions I had. He was very efficient and got both our laser machines done very quickly.
23 novembre 2023
Avis spontané
Réponse de HPC Laser
Hi Amber,
We're delighted that our new booking system and automated forms are working well for you, and it's wonderful to hear that you're happy with our customer service levels and response times.
Thank you so much for your kind feedback.
Best Regards
Team HPC
Friendly and Timely Service
Freddie the technician was very friendly, knowledgeable, and patient with us while we were conducting servicing and upgrades during a busy production period. He was punctual, professional and flexible with our less-than-ideal setup.
HPC customer service has also been great. We had quotes revised multiple times, and these changes came in a timely manner.
23 novembre 2023
Avis spontané
Réponse de HPC Laser
Hello Jeremy,
What a wonderful review!
Thank you so much for taking the time to write this for us, and I will ensure that Freddie and our Logistics team (who supplied your quotations) receive your kind feedback.
We hope that all of your machines are running smoothly after their recent 'health check', but should you need us at all, you know where we are!
All the best
Team HPC
Réponse de HPC Laser
Thank you, Alex,
We will pass your kind feedback on to Stan, who was the engineer who attended your site.
All the best
Team HPC
The engineer really knew the machine
The engineer really knew what he was doing. He is clearly a skilled man, who has made our laser cutter, 10 years old now, like new.
31 octobre 2023
Avis spontané
Réponse de HPC Laser
Hi James,
Your feedback is appreciated, and I will ensure that it is passed on to Neil, who is the engineer that tended to your machine.
Thank you once again, and please do not hesitate to contact us if there is anything further we can assist with.
Best Regards
Team HPC
Engineers are always very skilled and…
Engineers are always very skilled and knowledgeable. Really know their stuff and great at diagnosing an issue.
Big thanks to Roman who has been on the last few callouts.
24 octobre 2023
Avis spontané
Réponse de HPC Laser
Hello Paul,
Thank you for your review! We will be sure to pass on your kind comments to Roman regarding his skills and knowledge.
You know where we are should you require any further assistance at U of EL.
All the very best
Team HPC
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