HPC Laser Avis 

The team at HPC Laser provided great technical support in the run up to the purchase of our LS6090. The installation service was very professional and all the training was clear and backed up with good documentation.

Fantastic service once again from the entire team at HPC Laser who are always so friendly, professional and extremely patient. It's always a pleasure dealing with the Logistics Department, nothing is too much trouble for them. Many thanks.

Every step of my recent purchase of an HPC laser has been simple and straightforward - from the initial quotation and the demo in Halifax to placing my order and then having the machine installed, every HPC employee I've dealt with has been professional, polite, enthusiastic and helpful. I've only just taken receipt of my laser machine, but the process so far has been so professional that I am confident going forwards that I made the right decision on which laser machine supplier to go for.

The staff at HPC have been incredibly helpful, after an initial conversation about the capabilities and cost of laser cutting machines we sent them an image of line artwork to see if the machine would cut the line image on card making card, the next day Oliver the sales representative sent us the cut image which was equal or better than the quality we were getting from our card making cutting machine.
We then discussed the accessories and software and ordered an LS3040 400 x 300mm 35 watt laser machine plus Lightburn software in the middle of March.
On the 22nd April we went to Elland to collect the machine and to be trained in how to use the machine and software, this was undertaken by Chris.
The information provided by Chris related to the type of work we wanted to carry out i.e. pyrography, engraving and cutting card, he demonstrated the software clearly explaining the installation process, how to use layers to combine processes such as engraving and cutting and then went on to explain other options the machine can be used for and how adaptable Lightburn is.
The staff at HPC have provided us with a very thorough understanding of the machine and software and we are both very impressed with the help and the machine.
We would thoroughly recommend HPC to any prospective purchaser

I have a Chinese laser machine that I purchased from China.
Until now I was working with Windows XP when I connected a new computer with Windows 10 the machine didn't work.
I contacted HPC Laser and they with amazing insistence helped me until the problem was resolved even though I never purchased anything from them.
Giving service to someone who is not a customer is a very pleasant gesture, I'm sure that the customers of the company HPC Laser receive excellent service and that is what makes a desire to work with the company,
When you are stuck at work and you get such a service, it is worth it all.
Thank you very much for your help

Technical support was second-to-none; with helpful and excellent technical advice and suggestions, supported by clear pdf materials with well-presented diagrams photos and text. A technical support team that actually supports you, despite the machine being out of guarantee.

Just picked up my new laser tube the guys couldn’t have been more helpful, we discussed everything from updating my machine to what settings are good for the jobs I’m doing. All good advice as I’m new the the laser business.
Would definitely recommend with no hesitation and will certainly be using them again in the future.
Thanks HPC Team.

If you want/need a laser machine, use HPC.

They'll get you a safe machine, train you, fix it (if you accidently set fire to it...), support you and it's all local/national.

I'm so glad I used a local company to get my laser especially because they are SUPER helpful.

This is our first foray into the world of Industrial Lasers. And we were on a mission to find one that had:

Good Honest Advice.
Good End of Telephone Support
On Site Servicing and Support
Good Quality Equipment
And if we could have a British Product then all the better.

I think we have found that in HPC Laser.

So far they have delivered all of those things to us and done it well. As this was a huge investment for us - being a small start-up we were on the phone almost every two minutes asking about tech specs', upgrades, delivery, you name it we were bothering them about it. And they never blinked once. They just kept answering our questions and were glad to do so.

When delivery day came they arrived right on time - Gary our installation engineer, was perfect. Happy, nice demeanour and seemed glad to be with us doing the installation. As the Laser had to be split into bits to get into the property he chatted along the whole time showing us what bit was which and what relation it had to the Laser doing what Lasers do. Re-assembly was the same process. He took us through mirror alignments. Control panel. Water chiller. Venting. Then onto software laptop connections and then onto a few sample cuts - Once he's shown us that, he then said okay now it's you turn. So we did a few sample cuts of our own.

He was patient and thorough from start to finish. Thank you Gary. and Thank you Steve & Oliver and the rest of their team at HPC Laser Halifax, for a positive experience from start to finish.

The 6090 Laser is just wow. Very High Quality manufacture and output.

Paul/Laura @ Infinity

These guys have supplied a awesome bit of kit, they came recommended to me and I can recommend them.

Happy customer in deed

Really pleased with our HPC Laser, we picked the machine up from them, and the on site training was great and we've had rapid responses to any questions since getting the machine home. I would say that there's a benefit to having some technical ability in the operation of the software and hardware, but it's certainly a great machine.

Really happy with machine and support received from HPC!

Really pleased with our second CO2 laser from HPC. The engineer went above and beyond dismantling the machine to get it upstairs to us, and fixed a couple of niggles with our older machine whilst he was here. Really professional service from HPC, excellent value for money, and we look forward to continuing to use their lasers to grow our business.

Excellent service from installing the machine to having on call help if needed which i did, which was sorted out immediately. The technician was great and explained everything so well when powering up the machine. Well recommend this company

Chris and the team at HPC are fantastic. I was in a hole with my old machine breaking down and decided it was time to upgrade to a bigger new machine.

I contacted HPC to see what they could do for me at short notice and Chris and Oliver came up with a plan and sorted me out with a machine.

I can’t thank these guys enough as they went above and beyond to help me out.

Would highly recommend HPC.

Thanks again guys.

From my very 1st contact Steve and his team have excelled in every way.
My laser was a 4-5yr old second hand one which was sold to a previous owner.
After a long chat they agreed to replace the tube and give it a much needed and well overdue service even though I never bought it from them in the 1st place that alone speaks volumes.
They even managed to fit me in the very next day as I was out of action and desperate to the point of Thinking of buying a new one to fulfil my orders.
While there I was shown around and got a demo of their newer machines with samples of what could be achieved with a more capable machine.
Regardless There was no pressure whatsoever to sell me anything just friendly and helpful advice from the experts themselves.
Top bloke and a great team and the service guy Yannis (excuse spelling) done a sterling job on my laser.
My 1stop place for everything laser.
Thanks again Col

HPC Laser have been so helpful when buying my first machine, really forthcoming to lots of advice and invited us to come their office to see the machine first hand. Chris explained everything so well and we were able to cut and try out our own samples on the machine we were looking at investing in. Steve was always swift at replying to emails with any small queries I had. Pawel was great was it came to installing the machine and giving us technical training. Delivery was also super quick- 1.5 weeks after we placed the order. As a small business it can be daunting investing in your first machine but HPC have made it a dream! An enjoyable & exciting experience. It also gives us peace of mind that they will be on hand for the future for any technical queries we have. We truly felt we were dealing with a trustworthy business with reliable, personal advice! thanks so much HPC!!

The service I have received from HPC Laser has been fantastic. They offered very honest advice about which machine would be suitable for my requirements, explaining both the positives and negatives of each machine option. Unfortunately, the machine I decided on in the end was out of stock at HPC laser (impact of Covid-19 virus) so I purchased with a competitor. They have still been very keen to offer help and advice with this machine, which I find remarkable. I have been so pleased with their support that I chose to purchase my materials and software from them. HPC were kind enough to cut all of my laser laminate material down to bed size for free, which was very much appreciated. I have just purchased a second hand HPC LS3020 on eBay, as my second machine, as I knew how well HPC support their machines (even second-hand ones) from reading other customer reviews. Even though the machine is only their entry level laser engraver, it is exceptionally well built. Unfortunately, I damaged a small plastic part during transport. I quick email to HPC asking for the cost of the replacement component and they sent me over a DFX file of it so I could quickly make my own replacement on the machine itself. They also attached the instruction manual which was missing from the sale. You cannot say fairer than that! I am looking forward to using them as a supplier for materials and components in the future and would have no hesitation recommending them.

Thanks so much for donating me some acrylic so I can make clips for front line workers. Andrew was so helpful and through this people are insisting on donating to darkness into light. So it's win win all round. Thanks so much for all your help

Following a visit to HPC's showroom in Huddersfield we found the team there extremely helpful and the machinery user friendly, well built and extremely good value.
At Royal British Legion Industries we always expect high standards and HPC didn't disappoint.
We purchased one machine and following great success with this and high demand for our products we purchased a second one not long after.
HPC delivered exactly what they said they would on time and offered all the support we required to get set up and running quickly.
I would highly recommend this company to anyone who is looking to purchase any laser engraving machinery, a great company to deal with.