Home Repair Network Limited Avis 

Responded quickly to my request. Friendly and efficient. Could not fault the service at all.

Very efficient service. Cheryl handled our claim, and she kept us fully informed and updated, even prompting us to follow up with the local repairer.

Excellent service received from Beth. She provided updates regularly and advised how best to proceed with the claim. It was a pleasure dealing with her.

Smooth and easy claim process for broken window pane via Aviva home insurance. Beth (the claims handler) was responsive and great to deal with. Thanks a lot.

Cheryl was very helpful and, importantly, communicated very well throughout the end to end process of dealing with our claim. Professional , thorough and kept to all process time promises. Made me feel relaxed about dealing with future claims if this is the sevice I'm going to get.

Terry

An excellent and super efficient service. Our claim was dealt with in a supportive and helpful manner - with a quick and easy settlement.
Thank you!

Cheryl was very helpful and, importantly, communicated very well throughout the process of dealing with our claim.

Beth was very helpful and (this is very important) communicated very well throughout the process of dealing with our claim. She also helped to ensure that our property was secured before the end of our working day.

I felt from the start that I was in good hands. The office staff communicated well and promptly and arranged everything very efficiently. The glazing company they engaged was professional, punctual and did a really good job. Thank you!

From the minute I spoke with Cheryl I felt reassured and I was right. My claim was dealt with quickly, professionally and by very friendly people. Thank you.

I am still awaiting a call back to see if my claim in late April for repairs to wind-damaged roof cladding will be accepted. The assessor came round promptly (within the week) and then there has been absolutely nothing, despite chasing. Wind and rain since then is making me deeply concerned the damage will get more extensive as time goes by and I can’t get a builder to repair the roof if I do not know the outcome of the claim. This is negligence.

Ref:HRNL094744
I have been liaising with Gemma Ford on behalf of my father who suffered upsetting damage to his home after a significant storm in November 2023. Her communication, reassurance and professionalism have been excellent at every stage of the process. Despite frustrating delays in being able to get quotes due to the huge workload of builders in the area, she has maintained regular contact and reassured me that we would get the issues sorted. Too often these days one is passed from pillar to post, trying desperately to speak to the same person twice. Having Gemma as our sole contact made a challenging situation as good as it could possibly be. Many many thanks Gemma - your high standards have been greatly appreciated.

Cant fault this company especially John Arundale who was nothing short of excellent. The Glass company they used from Swansea, in particular Chris were spot on. Together they sorted our our problem swiftly with courtesy and understanding - top marks all round.

Assessor came out to look at the storm damage on my shared roof, 17 residents share the roof. Assesor used a drone to examine the roof and then came to the conclusion the storm damage was wear and tear.

HRNL tried to tell me the temp repair patches on the roof had been done over a period of time despite me showing them the two temp repair invoices that I have paid to a roofing company who did the temp repairs to prevent any further damage. HRNL also say the roof was fitted incorrectly and that 1 part of the flashing that was rustly had caused the entire roof to fail.
An arial view from Google maps shows a roof with no patches on it 1 month before we had the storm.

After being informed of my claim being refused by a very snooty person from HRNL I contacted my inurance company and forwarded comfimation of two other owners in the building whos claim had been paid out in full and been classed as storm damage 100%.

Eventually got paid out with compensation by Direct Line, would suggest everyone avoids this company.

Everything was done as described and at the time specified. Materials were ordered and work completed to a good standard. Friendly service.

Speedy solution and pay out thanks to John and the team👍🏼

As I want this review to have maximum impact, its relative brevity (without going into all the ins / outs) is meant to convey just how bad my experience was. PLEASE, if you can, have ABSOLUTELY nothing to do with HRNL, and / or think CAREFULLY about using insurers who use HRNL in respect of claims for roof damage. But if you've no option but to use them, upfront, check and verify the ACTUAL qualifications / experience of the people they send before you even start. Do PLEASE take heed of all the negative reviews, which similarly echo my stressful and unsatisfactory experiences with this company and its representatives.

5*service throughout and highly recommended. Our claim was processed very efficiently and the responses we received were very polite and professional. Great experience dealing with your team - excellent work!

very pleasant and efficient company to deal with, all our requests were handled professionaly making the process easier, even identifying non allowables at an early stage to help our cost planning.
our direct contact was great and even when unavailable others did their utmost to help.
Never a delay when answereing the phone.

Totally professional job done in my home which had extensive flood damage. Jeff Was amazingly professional and made sure every surface was prepared and painted To the highest standard. As well as this he was constantly cleaning up dust and making my life as comfortable as .
Excellent service could not have done better.