HSL Chairs - Exeter Avis 

The salesperson we saw, Rachel, was excellent. She knew the products and was able to describe them to us well. She did not pressure us to buying and we felt we were in competent, safe hands throughout our shopping experience.

Excellent customer service from Kelly in the Exeter showroom.
Greeted on arrival, offered coffee then shown around the show room.
No hard sell, but very helpful guidance as to my requirements.
Looking forward to my chair arriving.

My husband has been reluctant to admit he may need a chair to help with his disability so we popped into the HSL Exeter showroom with the intention of just looking. However, we were very impressed with their range and Rachel showed him an armchair which proved to be perfect for him in terms of comfort and suiting his needs. After sitting in the chair, which he found unbelievably comfortable, for quite a while and checking out all its features, we decided to place an order. We really appreciated that there was no sales pressure, just helpful guidance, and Rachel answered all our questions in a very relaxed atmosphere. He can't wait to get in his new chair now!

I went to HSL Exeter to buy a Stressless or Hamilton chair. Kelly helped me throughout the process of finding the right chair for me. She explained the options, costing , delivery and more. I finally made my choice and look forward to delivery. Kelly was knowledgeable, professional and personable. Thank you.

A cheerful welcome followed by excellent description on chairs that I would be interested in. Explained was for my husband and his health problems and there was an excellent range of chairs and given details could have with each chair. Would recommend.

Sunday we went to HSL in Exeter looking to buy some new chairs to aid with our day to day living as both my wife and I have issues now we are getting older.
The two ladies in the store, Rachel and Kelly guided us through the various options to suit our needs. They were both informative and patient and in the end we bought two Himolla chairs which suited our ailments perfectly.
We can’t thank the ladies enough as we spent ages coming to a final decision but at no time were we rushed and I’m sure that without their guidance we would have made the wrong choice.
Thank you HSL Exeter.

I have to agree with the AI summary provided by Trustpilot. We had a really good experience when we visited the Exeter store recently. We went thinking we knew exactly what we wanted, having no idea how extensive the range was, and that there were in fact products which suited us better. Our posture and comfort were examined on various armchairs and sofas before we made an informed choice. We were looked after by Kelly and Rachel who were charming, patient and informative.

Rachel was very knowledgeble and helpful. She answered all our questions and made us a lovely coffee. Thank you

Kelly greeted us at the door, listened to what we thought we wanted, then guided us through the showroom. She explained the range of options in detail. We were amazingly well looked after, and, thanks to her professionalism, we came away feeling sure that we have bought exactly what we need at the best price.

We received a very good greeting with a nice cup of our preferred beverage. Rachel was very knowledgeable and showed us the right products after taking the time to find out our needs. Well trained staff, that fulfilled our needs.

I am a disabled person,the door was held open for me to enter.I was then asked if I would like a hot drink.The lady was called Linda,she showed me several different items and quoted a great price.I was then given all the things that would happen after taking a deposit. Great service at Exeter Store..

Linda & the team ( Kelly & Rachel ) couldn’t have been more helpful, I tried various sofas before making my choice. All the while chatting to Linda in a relaxed and friendly atmosphere, I enjoyed the friendly exchange with Linda, she was able to answer my queries and concerns over coffee & biscuits which was a nice touch.All in all I was impressed with the service and happy with my purchase.
I think other companies could take a leaf from the the HSL handbook,customers need to talk to people seeking advise over their purchase.
I would recommend HSL to get interested in buying handmade sofas & chairs.

On arrival at the Exeter store, not sure what type of chair we needed, we were made very welcome by Kelly .She listened to what we thought we required and then showed us a range of options. Clearly very knowledgeable of the chairs we gradually arrived at two options. After trying different sizes we arrived at a solution. Nothing was too much trouble and after a break to consider colours we returned next day to finalise the purchase. The advice and patience was much appreciated. Two happy customers.

Excellent service from start to finish. Kelly in the Exeter shop was lovely cheerful and helpful and made sure got what I wanted. The chair was delivered with great care today, well within timeframe quoted. The men even took my old chair out to my garage for me

Excellent experience. Very helpful staff member Linda. No pushy sales talk. Very helpful, found the visit to the Exeter store successful and felt confident to make a purchase.

We experienced excellent customer service from Linda and Kelly at the Exeter store .
They recommended a chair for my requirements and let me sit in it for a considerable length of time to ensure it was the right one for me.
They even made my husband and I a hot chocolate and gave us chocolate biscuits, we could have stayed there all day !
We decided on the chair but I liked 2 fabrics I eventually made my mind up and ordered.
I was advised to take 2 fabric swatches home to match with my sofa I was glad I did as I realised straight away I had ordered the wrong fabric.
I contacted the store straight away and my order was changed.
I would definitely recommend this store to anyone and the staff are a credit to the company.

Kelly was extremely knowledgeable, friendly and helpful . There was no pressure to buy - the only downside was that the pricing in the brochure was confusing.
We are looking forward to the delivery of our chairs .

Kelly was warmly welcoming and helpful. She told us about the Stressless chairs we were interested in, demonstrating various aspects, describing the full range of options and fully answering our questions. There was no pressure to buy - Kelly left us to discuss what suited us best. Once we had made our decision, Kelly efficiently created the order, explaining the payment process and the delivery timescale. She was at pains to stress that we should contact her again if we had any further questions.

I visited the Exeter store and was served by Kelly. She was very helpful, polite and knowledgeable. I was not rushed and had plenty of time to review HSL's products. I liked the choice of chair which I was able to tailor to my requirements.