HSL Chairs - York Avis 

Easy shopping.

A very quiet morning full attention from two staff. Refreshments great banter decisions made with kind help and advice. Could have stayed all day!
But then it was a big order

Our two chairs have been delivered today by Alex and Michael. Lovely lads who were friendly and pleasant as well as professional.
I’ve found all the staff I’ve dealt with at HSL to be excellent to deal with.

In September 2022 I bought two Hamilton Swivel Recliners (£2000). On my chair the cushion collapsed so that it is like sitting on a piece of wood. The cushion has a 5 year guarantee but HSL say that its natural settlement and don't want to know. So even though its only two and a half years old (and with a 5 year guarantee), they have washed their hands of it. They tell me I can get an independent assessment from a firm that they recommend (yeah right) and if they find the cushion is faulty they will refund the £85 for the assessment. Fat chance of a firm that works for HSL, gets most of their business from HSL, finding in my favour. I wouldn't touch HSL with a barge pole. Following further email conversation with Simon Watson of HSL Customer Care, he says the cushion would be expected to settle over several years. I've had the chair for 2 years and 4 months, so basically paid £1000 for something not fit for purpose. I would recommend avoiding HSL, especially if you want furniture that will last.

Pleasant and polite staff who are well trained

We actually (and actively) enjoyed each aspect or phase of our purchase. Each of the members of your team that we interacted with was polite, good natured and helpful.
Ian and Paul - who delivered our chair today were, like all of your staff, friendly and efficient. They arrived exactly when they said they would, screwed the feet on and carried the chair in to the room safely and carefully.

Phone call in advance with accurate arrival time. Cheerful friendly men called Ian and Paul coped with an awkward entrance and hallway with a bend without fuss or issue. Furniture set up, checked and rubbish removed all whilst having a humorous chat

We ordered the chair three days ago and today it has been delivered. We are delighted with the delivery service. Craig and Terry arrived at the time agreed, they were friendly and efficient. The chair was built and demonstrated very quickly and we couldn't be happier. the chair is exactly what we were looking for and looks good in the room with our other furniture.

Personal attention, and good delivery, they even moved my old chair for me

Had our lovely chair delivered by Alex and Asad. Very polite clean and friendly. Highly recommend

We visited HSL York on 3rd March. The Client Consultant, Diana, who dealt with our enquiries was incredibly professional and very welcoming. She helped so much and nothing was too much trouble. We got a quote on the 3rd, had decided upon a Helmsley armchair for my husband, and returned on the 4th to place the order. It was a very good experience visiting the store and this was all due to Diana’s expertise and kindness too. There’s an excellent range of furniture to choose from at HSL. Look forward to the delivery of the armchair. Many thanks.

Very knowledgable, helpful & friendly staff, not rushed or pushed (Diana@York)
Chairs made in UK

Paul D and Jon were prompt and efficient. Helpful instruction. Contacted us as promised to say they were on their way. All good.

Excellent and helpful advice in store without undue pressure, then first class delivery by Alex and Asad. All round satisfaction with our chairs and retail experience.

Professional advice in store.
Deliverered well within the time scale by Alex and Asad who were courteous and very helpful.
Thank you

The whole experience was excellent, from the visit to the store in York to home delivery. I was able to chose the right chair for me and kept updated throughout. And finally a shout out to Ian and Paul who were professional and friendly when they delivered my chair today

Excellent product and first class service from all involved including Lee and Carl the delivery team

The staff at the York branch were most helpful in helping us come to a decision on fabric choice as it can be overwhelming.
I would like to thank Ian and Paul who delivered the chair and attached the legs. They phoned us to say they were about twenty minutes away from us and would it be convienient to make the delivery as it was early in the morning. I would have given five stars but we had not been informed if the delivery would be morning or afternoon.

Diana at York was really helpful and knowledgeable when we visited to look at furniture to match the rise and recliner we bought last year, We were offered refreshments and Diana accompanied me round the showroom to look at everything and explained all measurements so we were able to choose what would be right for my partner Jim and would match the chair he already has. Diana was very patient as we did ask a lot of questions and we found her very professional.

Jaqui & John visited us on 5th February for us to decide on what settee to choose. We had scoured the internet for sites that promised all things but were not very explanatory. HSL said that a home visit was possible, so we went ahead with that. It could not have been better Jaqui & John were knowledgable about the product in all categories. They came with chairs to try -brilliant idea. and lots of fabric swatches that could be felt. They were courteous pleasant people with a lovely friendly manner - not in any way 'pushy' and we bought a lovely settee after every question we asked had been .answered in a very satisfactory way. We would recommend them.

My new fireside chair was delivered today by Ian and Paul. They removed my old recliner outside, and installed my new chair. They were polite, efficient and helpful. Thanks guys.