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Lisez les avis des autres

Noté 1 sur 5 étoiles

Jeg kjøpte en "nybrukt" telefon hos Hulii via Finn.no. Straks jeg hadde hentet telefonen og satt inn sim-kortet, hang telefonen seg. Er første-pri når man selger brukte telefoner, er at de skal funke... Voir plus

Noté 2 sur 5 étoiles

The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Are tied in with Ozmobile and sent me phone when was told getting a refund as they did have phone they advertised. Sent phone back as didn't need 2 phones a month later still trying to get refund, and... Voir plus

Noté 2 sur 5 étoiles

Phone came really quickly and works really well. Couldn't tell it apart from a new phone. The only problem is that it over heats a bit. Not sure if that is just a problem with the individual phone o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de téléphonie mobile

Informations provenant de diverses sources externes

Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

182 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,5

Tous les avis

(182)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Great site, great service, great price.

I came across Hulii and thought "this site is too good to be true." But I took a look at the reviews and saw almost 100% of them were extremely positive so I took the chance and ordered myself an iPhone 8 in 'perfect' condition. This was followed by an instant heart attack when the site glitched and my payment went through but no order was placed... great. I tried calling but no one answered so I messaged the help bar and got an instant response from a real person which was a nice touch. They were beyond helpful in fixing the problem quickly and assuring me the problem would be sorted and it was sorted in the space of 5 minutes. The phone came within a week and i was beyond pleased to see it actually came in 'perfect' condition and everything has worked well so far! Fingers crossed it stays that way! I would highly recommend Hulii to anyone wishing to buy a new phone! Why pay a ridiculous price for a brand new one when you can get a damn near perfect one for cheaper! Plus you feel better knowing you're helping the environment the tiniest bit.

18 septembre 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Glad to win you over in the end V! Thanks for your support.

Noté 5 sur 5 étoiles

Very reliable

Very reliable, very honest service. The pre-owned i-phone 7 we bought was in excellent condition and arrived exactly on time. This is a very professional company.

18 septembre 2019
Avis spontané
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Réponse de Hulii

Thanks Andrew :) Let us know if there is anything we can help with in the future.

Noté 5 sur 5 étoiles

worry free shopping

So I ordered an iPhone 7 from Hulii. It came super promptly in a brightly coloured Hulii box. So far so good. My new phone worked beautifully on day 1 until the rubber ring around the home button popped out. That was a real bummer. I was lucky that I hadn't thrown out my old iPhone 6 then. I requested a return, mentally bracing myself for a long drawn out process. To their credit, the Hulii team replied promptly, and reassured me on certain deadlines that I was getting anxious about.

A hallmark of a customer-centric company is one that maintains a high standard of professionalism towards customers even when they are on their way out. Hulii gave this to me and to me that is uncommon and praiseworthy.

I got my refund and though I wasn't a customer this time, I already know that I'll return for my next device. Top marks for service, which is what matters in a trading business.

16 septembre 2019
Avis spontané
Noté 5 sur 5 étoiles

AMAZING!!!! FAST SHIPPING!!!

This Company is AMAZING!!!! I ordered an iPhone 7 gold 32gb in good condition which is supposed to have light scratches on the screen and marks on the side, when I got it it definitely had marks on the side where the paint has chipped off but there were no scratches on the screen that I could see so that was great! Ordered it a couple of weeks ago and works 100%!! !!!!FAST SHIPPING!!!!! I got standard postage and it arrived on the same day the express shipping was supposed to arrive! Aka a WHOLE WEEK EARLIER! I didn’t get a email saying it arrived but I checked on Australia post tracking. I live in rural Australia so that was really good! BUY YOUR NEXT PHONE FROM HERE!!!!

12 septembre 2019
Avis spontané
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Réponse de Hulii

Thank you CozmiCake9! We are over the moon that you enjoyed shopping with us :)

Noté 5 sur 5 étoiles

Bought an iPhone 6 from these guys for…

Bought an iPhone 6 from these guys for my sons 15th birthday, ‘as new’. Highly recommend them. I’ve left making my review for about 3 months since purchase to ensure I was happy with the phone, function and quality and I can say 100% that I’ll purchase through them again for 3 younger kids when the time comes. 5stars for product, price, service and communication. Thanks again Hulii

4 septembre 2019
Avis spontané
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Réponse de Hulii

That's awesome to hear Tanya, looking forward to living up to expectations again! 🙌

Noté 5 sur 5 étoiles

Purchased IPhone 7

Purchased IPhone 7 two weeks ago .Arrived promptly.
iPhone is in perfect condition. Very happy

29 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Thanks RC. We hope to see you again in the future. 👋

Noté 5 sur 5 étoiles

Honestly I had doubts but I chose to…

Honestly I had doubts but I chose to trust hulii anyway and hey!!! Turned out to be a really good deal!!! Bought an iPhone 7 in good condition but actually it was perfect just a microscopic scratch bug you really have to pay attention to notice...thank you guys you’re amazing

23 août 2019
Avis spontané
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Réponse de Hulii

Thanks for taking the chance on us Lucia. We're committed to delivering excellence and helping reduce e-waste. Thanks for the support.

Noté 5 sur 5 étoiles

Very satisfied with Hulii experience!

I was a bit sceptical at first but was convinced by the good reviews. I bought an iPhone 7 in "great" condition but it was actually perfect condition. No visible scratches or marks and the battery health was at 100%. Delivery time to Singapore was 1 day! I will definetely recommend it to friends.

22 août 2019
Avis spontané
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Réponse de Hulii

Thanks Konstantina, appreciate the support.

Noté 5 sur 5 étoiles

I was a bit sceptical at first

I was a bit sceptical at first! However as soon as I placed the order I was updated regularly with delivery updates. The delivery was less than 4 days and I was not disappointed with the product, in fact I was really impressed with the condition of the phone.

I have recommend Hulii to my friends and family. I am going to order another phone for my wife shortly. 👍

22 août 2019
Avis spontané
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Réponse de Hulii

Thanks Steven, appreciate the support. 🤘

Noté 4 sur 5 étoiles

The phone is really great

The phone is really great. It has some nice customer service. My only problem was that it took almost a month for it to come because of technical issues and not having enough units. Overall a great site and definitely would come back.

21 août 2019
Avis spontané
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Réponse de Hulii

We apologise for the delay Aiden but we're happy to hear you were pleased overall! 👌

Noté 5 sur 5 étoiles

Purchased "perfect" condition iPhone7, Hong Kong

It is my first time buying a renew product and I am satisfied with both the shopping experience and the product. Here is my experience.

After I placed my order, I have asked some question about the order and the reply is pretty quick.
Hulii sends emails to me whenever the order is placed, processed, and shipped. The whole process takes around a week.
Overall it takes a bit longer to receive the phone since my order is delayed due to some testing issue.

Inside the box, the phone, a lightning to USB cable, and a SIM-eject tool are included and the phone is covered by a piece of plastic.
I have purchased a "perfect" condition phone. There are no scratches on the phone and the system is also no problem in the past week.

18 août 2019
Avis spontané
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Réponse de Hulii

Thanks for taking the time to share your experience Dyce. Hope to see you again!

Noté 5 sur 5 étoiles

iPhone 7 arrived so quickly and in…

iPhone 7 arrived so quickly and in perfect condition. A month later and we have not had any issues with it whatsoever. I will never buy a brand new phone from a retailer again!

16 août 2019
Avis spontané
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Réponse de Hulii

....and you're making a valuable contribution to the reduction of e-waste! Very happy to of converted you Vanessa.

Noté 4 sur 5 étoiles

Great Condition

Received product with a bit scratch in body, other than that no different from brand new iphone. Fast delivery from HK to SG.

15 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Hi Mich - please do drop us an email if the condition was different from our descriptions online!

Noté 5 sur 5 étoiles

Great condition and quick delivery

Great condition and quick delivery. Would shop at Hulli again :)

8 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Thanks Lisa! We're looking forward to seeing you back on Hulii :)

Noté 2 sur 5 étoiles

My request was not listened to in resolving faulty iphone and Call Center designed poorly

Call Center is not designed well as you can’t wait in the queue.

Not happy at all regarding Order #9130709348
iPhone 7 Black 32GB - Perfect

After the iphone was faulty with the SIM Card service not being operational, I returned the item, making it VERY CLEAR that my preference was a replacement. After waiting for many weeks I followed up and was informed that I had been refunded! You did not listen to your customer’s request. I then had to buy the iphone again and they express posted it, but at this point the damage had already been done to your reputation from my point of view as a customer. I had to jump through too many hops to get a faulty iphone replaced. Not to mention that I had waste half of my own day, MY OWN DAY to print additional documentation for Fedex as they did not accept the returned iphone for pickup due to lack of paperwork. Not a single mention was made by customer service regarding the inconvenience and waste of money (I had to drive to officeworks as I don’t have a printer at home and get additional documents printed). Your RMA process is also not streamlined as again, MULTIPLE HOOPS to jump through.
All in all, I am giving 2 stars only because I received the replacement phone (for paying slightly less than the original amount) in the end and it was operational and customer service express posted so they started to work hard in the end after they lost my trust

7 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Hi Massis - sorry again for the issues you've experienced. We're happy to have spoken with you over the phone and taken action to resolve your issues. As mentioned (for future reference) please note our customer service opening hours on the site. It seems like there was some confusion over this; but rest assured that our team always do their best to respond to missed calls / messages as soon as the day begins! :)

Noté 5 sur 5 étoiles

I was impressed with the quick reply to…

I was impressed with the quick reply to my queries and how fast it was delivered. The iPhone 7 was said as being in perfect condition and to be honest it looked like it was when it arrived.

3 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Thank you for your comments Selina! Hope to see you again. :)

Noté 5 sur 5 étoiles

The iphone 7 purchased

The iphone 7 purchased, was considered to be in great condition, however it seems to be in near perfect condition. Functions well, exactly as described.

2 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Thanks Diana! Appreciate the feedback. :)

Noté 5 sur 5 étoiles

What can I say everything was great

What can I say everything was great! The iPhone 6s condition was rated "perfect" and it was! Was a bit wary of buying a reconditioned phone but no worries at all and arrived inside scheduled delivery!

1 août 2019
Avis spontané
Logo de Hulii

Réponse de Hulii

Thanks Brian! No need to worry about buying reconditioned again, we're here to make sure of it. :)

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