HungerStation Avis 166

Worst delivery company ever created.

So dissapointed.
On Thursday 21st at Iftar time I tried to order food. The cart was blocked ( white color & not green)!. I was unable to proceed to verify the food order and pay so I gave up.
I fell asleep and within 2 H I realized that the app had taken 162 SAR off my credit card and although I had missed calls from the driver the food had not been left at the door.
Instead of returning the food to the restaurant, the driver took the food.
When I spoke to 4 representatives on the chat, no one has helped me in 5 days.
One representative agreed that the driver took the food.
So, now this person is agreeing that they took ( or stole!!) the food.
This is a Hunger station employed saying this and is ok with it.
Amazing what the perspective is. To think they openly say this is ok.
Plus, the starting issue is the application which during iftar was not working BUT still took money they are NOT authorized to take.
It took me 6 years to learn never to use them again.
Be aware of the issues and corruption
..

Scam and thugs nothing received on time and when you cancel the order they just dont refund

One of the worst experience at hunger station ksa happened with me today ! I placed 2 orders and than tried to contact the drivers to change the location and pay them extra charge they refused and cancelled the order , took the order back to the store without even delivering it to the original address , and refused to refund ! Not recommended at all

Don't go to this place they consume a lot of time in bring out the food to customer hospitality...I highly don't recommend this place.

This is a ready bad app i will never recommend !
The prices on the app not the real prices
In my last order i paid 6 usd extra alongside the app delivery fees

DO NOT TRUST HUNGERSTATION, RIYADH! THEY ARE GUILTY OF FINANCIAL FRAUD!

EVERYONE WHO HAS BEEN WRONGED BY THEM SHOULD REPORT THEM TO THE MINISTRY! THEY WILL NOT STOP UNTIL WE STOP THEM! SPREAD THE WORD ALL OVER YOUR SOCIAL MEDIA! FIGHT BACK!

***Read my negative review and other negative reviews on their Google locations. They have stolen money from their customers many times!

DO NOT TRUST THEM! THEY ARE LIARS AND THIEVES! MAY ALLAH BRING THEM TO JUSTICE ASAP!!

Hungerstation robed me.
I spend 600 SAR in sushi in a branch that is 5 mins from my house.
Because I was on an important urgent call I couldn’t answer the driver. Instead of taking the food back to the shop, hungerstation kept the order and kept my money. Useless customer service.
No wonder they have to spend all that money in advertising….

After contacting with an agent all I got is robotics answers. When I asked clearly and politely for a reasonable explanation, they repeated the “robotics answer” again, and shut down the conversation ignoring my questions !

Having used more than 7 app in more than 4 countries, hungerstation is the worst undisputed.

They get your order wrongs every-time, or an Item is missing and then do nothing about it or just give 10SAR Cash back that will literally go to them. They don’t care about customers at all. Its a headache every time I use this app.

Hello
I already complain many times at your chatbot nothing happened still.
I received order.
I gave driver in total 210 sar. Order was 130 sar. He told me he will come back with money. But nobody came. I am missing 80sar. Your driver stole money!

Case happened 22 nov 2022 riyadh
order no 343822066

Jana

They have no way of contacting them other than leaving a message on an app when nobody responds to you. I had an issue with the app setting my home address incorrectly despite having used the same address only a week before with no issues resulted in both orders having to be cancelled and re ordered through my husbands app. Despite being told by the driver care this would be resolved by raising a ticket over 3 days ago and 3 times no response received.

I dont know how to rate restaraunt!
shawerma pie was completely awful food and i even cant rate my delievery.

they cancel the paid order without any notification , even i can get my money back , saudi arabia .

I don't know who this company is and I I unauthorized transactions on my bank account for five different transactions in one day. I would like to get my money back

تم طلب طعام من مطعم يبعد تقريبا خمس عشرة دقيقة من بيتي بالسيارة في تمام الساعة الخامسة وسبع دقائق عصرا من تطبيق هنقرستيشن وذلك على أساس أن مدة التوصيل لا تتجاوز خمس واربعون دقيقة كما كان مسجلاً في التطبيق وفي الساعة السادسة وثلاث وثلاثون دقيقة أي ساعة ونصف من بدء الطلب تقريبا طلبت من خدمة العملاء الغاء الطلب وارجاع المبلغ المدفوع حيث بلغ بي الجوع مبلغه وبدأت أحس بدوخة فوافق ممثل الخدمة على الغاء الطلب ولم يوافق على ارجاع المبلغ وبالفعل لم يصل الطلب ولم يرجع المبلغ مع العلم أنه وصلتني رسائل من التطبيق تفيد بإتمام توصيل الطلب ورسائل تطلب مني تقييم المطعم وتقييم خدمة التوصيل ورسالة لإعطاء مبلغ هدية لمندوب التوصيل الذي لم أره أساسا وحيث أن ما حدث يعتبر سوء خدمة وسوء تعامل واستخفاف بالانظمة أرجو من الهيئة اجبار التطبيق على إرجاع المبلغ المخصوم سواء المخصوم كاش أو المخصوم من رصيد محفظة التطبيق ومجموعهم ست وسبعون ريال كما اطالب التطبيق بمبلغ الف ريال تعويضاً عن الأضرار التي لحقت بي نتيجة عدم توصيل الطلب وعدم ارجاع المبلغ علما بأن جميع ما ذكر مدعوم بصور لدي رقم الطلب 1022062960 بتاريخ 8 يونيو 2023

The driver don't know how to speak english then the order delayed for 2 hours. No cancel button for cancellation. And i did not get my refund. Worst service i ever encountered.

This is my first time experience online order that was my mistake to pass the order so terrible like food not in proper food box also packing was rough when i received food totally was cold.

Terrible service: Driver didn’t pick up the food and the restaurant couldn’t connect with him. The driver then wouldn’t pick up the phone when I called so basically I was screwed with the order. The helpline was useless - the operator kept closing the chat function - almost as if my issue was too difficult for him to fix.