Great for developing independence. A bit annoying at times having to confirm purchases after so many but thankful of the safety that offers under being stolen of misused by others. Quick connect to ba... Voir plus
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Lisez les avis des autres
Contacted live chat twice in the last week - both Agents, Ajendra & Pranjal were very helpful and efficient. Sorted out my issues confidently and knowledgeably. The replacement cards arrived very quic... Voir plus
L'entreprise a répondu
I've been using Hyperjar to help my Children manage their pocket money for about five years now and have found it has everything I need and works really well. The linked accounts, wallets and cards wo... Voir plus
L'entreprise a répondu
I spoke to Parth this evening who was brilliant, and even though you initially have to use a chatbot the agent takes the time to read the information which makes it less annoying. HyperJar has been in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de HyperJar
Écrit par l'entreprise
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- support@hyperjar.com
- hyperjar.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Find it very useful since they were…
Find it very useful since they were kids even now as teenagers teaching them money never been so easy with HyperJar
15 juillet 2026
Réponse de HyperJar
Hi Ami,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you had a great experience with our customer support team and that the assistance you received was helpful and appreciated. Providing friendly, responsive, and effective support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Sakshi
Great for developing independence
Great for developing independence. A bit annoying at times having to confirm purchases after so many but thankful of the safety that offers under being stolen of misused by others. Quick connect to bank often fails but set up a standing order monthly to cover weekly set pocket money payments. Payments within the app couldn't be simpler or quicker. Others can also pay in for gifts etc.
17 août 2026
Réponse de HyperJar
Hi Customer,
Thank you for your thoughtful review! We're delighted to hear that HyperJar is helping your child develop financial independence and that you're finding the app simple and convenient for managing pocket money and receiving gifts from family and friends.
We appreciate your feedback regarding purchase confirmations and bank connections. While the extra security checks can sometimes feel a little inconvenient, we're pleased that you recognize the added protection they provide. Your comments help us continue to improve the experience for all our customers.
Thank you for choosing us, and we’re always here if you need any further assistance.
Kind Regards,
Sakshi
My daughters card keeps declining…
My daughters card keeps declining payments when there is enough funds on the card and keeps getting frozen for no reason
14 août 2026
Réponse de HyperJar
Hello Zoe,
We're sorry to hear your daughter has been experiencing issues with her card, especially when there are funds available.
We've reached out to you directly via email so we can understand exactly what has been happening, look into the transactions in more detail and help get this resolved as quickly as possible.
Kind Regards
Really enjoy HyperJar
Really enjoy HyperJar. Kids love having there independent spending, and can learn about budgeting and saving with the different jars. It is easy to organise 4 different kids bank accounts, whilst giving them the freedom. Customer service have always been very helpful
17 août 2026
Réponse de HyperJar
Hi S M,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you had a great experience with our customer support team and that the assistance you received was helpful and appreciated. Providing friendly, responsive, and effective support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Sakshi
Great customer care
Had a fraudulent payment attempt from my account and contacted Hyperjar live chat, spoke with Lata who was very helpful and promptly resolved the issue for me
15 août 2026
Avis spontané
Réponse de HyperJar
Hi Lau,
Thank you for your wonderful review! We're sorry to hear about the fraudulent payment attempt, but we're delighted that Lata was able to assist you quickly and effectively through our live chat service.
Providing prompt support and peace of mind during situations like these is incredibly important to us, and we're thrilled to know Lata delivered such a positive experience. We'll be sure to pass along your kind words and recognition to her.
We’re especially pleased to know that you had a great experience with our customer support team and that the assistance you received was helpful and appreciated. Providing friendly, responsive, and effective support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Sakshi
A quick and easy process to get a lost…
A quick and easy process to get a lost card replaced. The chat bot could not complete the transaction but Kusum took over and had the issue resolved in a few minutes. Thank you.
15 août 2026
Avis spontané
Réponse de HyperJar
Hi Ian,
Thank you for your wonderful feedback! We're delighted to hear that your lost card replacement was resolved quickly and smoothly.
We're pleased that Kusum was able to step in and assist you efficiently. We'll be sure to share your kind words with her, as recognition like this means a lot to our team.
We’re especially pleased to know that you had a great experience with our customer support team and that the assistance you received was helpful and appreciated. Providing friendly, responsive, and effective support is exactly the level of service we strive to deliver to all our customers.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Speedy card renewal
Speedy card renewal, Parth arranged everything super fast & friendly tones.
13 août 2026
Avis spontané
Réponse de HyperJar
Hi Customer,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that your card renewal request was handled quickly and efficiently. Providing prompt, friendly, and hassle-free support is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that everything was arranged smoothly and without delay.
It’s fantastic to know that your experience was both fast and positive. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Réponse de HyperJar
Hi Raegan,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you’ve had such a positive experience with our customer support team. Providing friendly, helpful, and efficient assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your experience reflected this.
It’s fantastic to know that you found the support you received helpful and that your query was handled smoothly and effectively. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Very good customer service so far
Very good customer service so far. I had an issue today and Ajendra was very helpful and resolved it quickly.
13 août 2026
Avis spontané
Réponse de HyperJar
Hi Lynn,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you’ve had such a positive experience with our customer support team. Providing prompt, helpful, and efficient assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your issue was resolved quickly and effectively.
It’s fantastic to know that your experience with HyperJar continues to be a positive one. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Once you speak to an actual person and…
Once you speak to an actual person and not the chat bot the service is great and very efficient. Shikha was brilliant today in helping sort out an issue with my card.
12 août 2026
Avis spontané
Réponse de HyperJar
Hi Customer,
Thank you for taking the time to share such a detailed and positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that, when you needed assistance, you were able to get the support required to resolve your issue quickly and efficiently. We understand that automated support isn’t always able to handle every query, so we’re especially pleased to hear that once connected to a member of our support team, your issue was handled smoothly and professionally.
Providing prompt, friendly, and effective customer service is exactly the level of support we strive to deliver to all our customers. It’s wonderful to know that your experience was both straightforward and successful.
We’re also delighted that you continue to enjoy using HyperJar. Feedback like yours means a great deal to our team and motivates us to continue delivering a simple, reliable, and customer-focused money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Helpful staff
My daughter had issues with her card and so I went to the live chat on the app.
Got a lovely lady called Ajendra who was very helpful and talked me through what to do and she sorted our issue and ordered my daughter a new card x
12 août 2026
Avis spontané
Réponse de HyperJar
Hi Kerry,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you had such a positive experience with our customer support team. We’re especially pleased to hear that, when your daughter experienced an issue with her card, you were able to get the help you needed quickly and easily through our live chat service.
Providing friendly, patient, and effective support is exactly the level of service we strive to deliver to all our customers. It’s wonderful to know that your issue was resolved smoothly and that arranging a replacement card was a straightforward and stress-free process.
Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service alongside a simple and reliable money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
My daughter lost her card today and we…
My daughter lost her card today and we contacted customer services via chat. We waited about 5-10 minutes for an agent and then we were connected to Parth, who dealt with the problem quickly. A new card is on its way.
12 août 2026
Avis spontané
Réponse de HyperJar
Hi Heron,
Thank you for taking the time to share such a detailed and positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you had such a positive experience when arranging a replacement card for your daughter. We’re especially pleased to hear that, after contacting our live chat team, your query was handled efficiently and a replacement card was quickly arranged and sent out.
Providing prompt, helpful, and effective support is exactly the level of service we strive to deliver to all our customers. We understand how important it is to resolve issues like a lost card quickly, so it’s wonderful to know that the process was smooth and straightforward.
Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service alongside a simple, reliable, and family-friendly money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Réponse de HyperJar
Hi Cameron,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you had such a positive experience with our customer support team. Providing helpful, friendly, and efficient assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your query was handled so well.
It’s fantastic to know that you found the support you received valuable and that your experience left such a positive impression. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Better than a Bot
Parth was very helpful and dealt with my query quicky and efficiently.
11 août 2026
Avis spontané
Réponse de HyperJar
Hi Caroline,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your query was dealt with quickly and efficiently and that you found the support helpful. Providing prompt and effective assistance is always our goal, so it's fantastic to know you had a positive experience with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Réponse de HyperJar
Hi Lauren,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that you had an amazing experience with our customer service team. Providing friendly, helpful, and efficient support is always our goal, so it's wonderful to know we met your expectations.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great card
My 4 children love using their individual cards in the shops. It makes them feel independent and slowly understanding about the cost of everything.
We had a query but shikara was very helpful and sorted it out very promptly.
11 août 2026
Avis spontané
Réponse de HyperJar
Hi June,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your children love using their individual cards and that HyperJar is helping them feel more independent while learning about the value of money and everyday spending. Helping families build positive money habits is exactly what we aim to do.
We're also pleased to hear that your query was resolved promptly and that you had a positive experience with our support team. Providing helpful and efficient service is always our goal.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Online adviser shikha was fantastic
Online adviser shikha was fantastic. Made everything so easy to understand and the process was plain sailing and straightforward.
11 août 2026
Avis spontané
Réponse de HyperJar
Hi Paul,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that you found the process easy to understand and straightforward. Providing a simple and seamless experience for our customers is always our goal, so it's wonderful to know we delivered on that for you.
If you have any further questions, please don't hesitate to get back in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Réponse de HyperJar
Hi Lyndsey,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that your query was resolved quickly and that you received excellent service. Providing prompt and helpful support is always our goal, so it's wonderful to know you had a positive experience.
If you ever need any further assistance, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Very good for childrens accounts
Very good for childrens accounts, only disappointment is the new policy to charge if you don't use the accounts regularly.
18 août 2025
Réponse de HyperJar
Hi Zoe,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're enjoying HyperJar for children's accounts. It's great to know that the features and benefits are helping you manage your family's spending and saving needs.
We also appreciate your feedback regarding our account usage policy. Customer feedback is incredibly valuable to us, and we'll ensure your comments are shared with the relevant team for consideration.
If you have any questions or need any assistance, please don't hesitate to get in touch. Our team will be happy to help.
Kind regards,
Kartikeya
Great service - quick and easy
Lata answered my questions and did exactly what I needed straight away. Great service and super easy to use
11 août 2026
Avis spontané
Réponse de HyperJar
Hi Kerry,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your questions were answered quickly and that you found the process easy and straightforward. Providing efficient, hassle-free support is something we always strive for, so it's fantastic to know you had a great experience with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
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