Great for developing independence. A bit annoying at times having to confirm purchases after so many but thankful of the safety that offers under being stolen of misused by others. Quick connect to ba... Voir plus
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Lisez les avis des autres
Contacted live chat twice in the last week - both Agents, Ajendra & Pranjal were very helpful and efficient. Sorted out my issues confidently and knowledgeably. The replacement cards arrived very quic... Voir plus
L'entreprise a répondu
I've been using Hyperjar to help my Children manage their pocket money for about five years now and have found it has everything I need and works really well. The linked accounts, wallets and cards wo... Voir plus
L'entreprise a répondu
I spoke to Parth this evening who was brilliant, and even though you initially have to use a chatbot the agent takes the time to read the information which makes it less annoying. HyperJar has been in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de HyperJar
Écrit par l'entreprise
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- support@hyperjar.com
- hyperjar.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pranjal was very helpful in helping…
Pranjal was very helpful in helping replace a lost card efficiently with no problems
25 août 2026
Avis spontané
Great online agent
Ajendra was my online agent this evening. They dealt with my request quickly efficiently and with good humour. Keep this one HJ
25 août 2026
Avis spontané
Réponse de HyperJar
Hi Zenobia,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your request was handled quickly and efficiently and that you had such a positive experience with our online support. Providing friendly, effective, and personable service is always our goal, so it's fantastic to know we were able to help while making the process enjoyable too.
We truly appreciate your kind feedback and support.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Very good and super helpful
My son lost his card and the process to get a new card and freeze card etc, was very easy. And the chat bots and customer service was kind and helpful.
25 août 2026
Avis spontané
Réponse de HyperJar
Hi Rebecca,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that, when your son lost his card, you found the process of freezing the card and ordering a replacement simple and straightforward. We understand how important it is to be able to act quickly in these situations, so it's great to know the experience was easy for you.
We're also pleased to hear that you found both our chatbot and customer support team kind and helpful. Providing friendly, efficient support is always our goal, so it's fantastic to know we were able to assist when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Ordered new cards
Very well explained and easy to chat to
Highly recommended.
Thank you
25 août 2026
Avis spontané
Réponse de HyperJar
Hi Michael,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found the process easy to follow and that everything was explained clearly. Making it simple for our customers to get the help they need and ensuring a smooth, friendly experience is always our goal, so it's fantastic to know you had such a positive experience.
Thank you for your recommendation and kind feedback. It means a great deal to us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great help and support
Parth was very helpful and friendly.
Sorted my queries efficiently
25 août 2026
Avis spontané
Réponse de HyperJar
Copilot said:
Hi Vicky,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found the support friendly, helpful, and efficient. Providing clear and effective assistance while making the process as smooth as possible is always our goal, so it's fantastic to know your queries were resolved quickly and to your satisfaction.
We truly appreciate your kind feedback and are pleased that you had such a positive experience with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Very helpful support from Ajendra
Very helpful support from Ajendra. The chat support is excellent for Hyperjar
25 août 2026
Avis spontané
Réponse de HyperJar
Hi Sophie,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found our chat support helpful and that your query was handled smoothly. Providing excellent customer service and ensuring our customers receive the support they need quickly and efficiently is always our goal, so it's fantastic to know you had a positive experience.
We truly appreciate your kind feedback and are pleased that HyperJar's chat support continues to meet your expectations.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Kusum was really helpful and resolved…
Kusum was really helpful and resolved my issues very quickly.
25 août 2026
Avis spontané
Réponse de HyperJar
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your issue was resolved quickly and that you found the support helpful. Providing fast, efficient, and friendly assistance is always our goal, so it's fantastic to know you had a positive experience with us.
We truly appreciate your kind feedback and are pleased we could help when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Réponse de HyperJar
Hi Lesley,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that your issue was resolved quickly and that you had a positive experience with our support team. Providing fast, efficient, and hassle-free assistance is always our goal, so it's wonderful to know we were able to help.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
I spoke to Parth this evening
I spoke to Parth this evening who was brilliant, and even though you initially have to use a chatbot the agent takes the time to read the information which makes it less annoying. HyperJar has been incredibly easy to use for both my kids and would recommend it
24 août 2026
Avis spontané
Réponse de HyperJar
Hi Annabel,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar has been incredibly easy to use for both of your children and that you would recommend it. Making money management simple and accessible for families is exactly what we aim to do, so it's fantastic to know you're having such a positive experience.
We're also pleased to hear that your query was handled smoothly and that the support you received was helpful and attentive. Providing a seamless transition from chatbot support to a live agent, while ensuring customers don't have to repeat themselves, is something we continually strive for.
Thank you for your kind feedback and recommendation. It means a great deal to us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great customer service
Pranjal was very clear and helpful on the live chat, answering questions quickly and offering an effective solution. Highly recommend HyperJar!
24 août 2026
Avis spontané
Réponse de HyperJar
Hi Holly,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found our live chat support clear, helpful, and efficient. Providing quick answers and effective solutions is always our goal, so it's fantastic to know you had such a positive experience with us.
We truly appreciate your recommendation and your kind feedback. It means a great deal to us that you would recommend HyperJar to others.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great card and app
Great card and app, easy to use and control. Had issue with setup (user error!!) and Skikha on chat sorted it so quickly. Thank you!
24 août 2026
Avis spontané
Réponse de HyperJar
Hi Claire,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you're enjoying the HyperJar card and app and finding them easy to use and manage. It's also great to know that, despite the initial setup hiccup, your issue was resolved quickly and smoothly through our live chat support.
Providing simple, intuitive tools alongside fast and helpful customer service is always our goal, so we're thrilled to hear you had such a positive experience.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
My child lost her HyperJar card
My child lost her HyperJar card. It was so easy to freeze the card and order a new one via the app and speaking live with a customer service person.
24 août 2026
Avis spontané
Réponse de HyperJar
Hi Darren,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that, when your child lost their card, you found it easy to freeze the card and arrange a replacement through the app and our live chat service. We understand how important it is to be able to act quickly in situations like this, so it's great to know the process was straightforward and stress-free.
Providing simple, secure tools alongside helpful customer support is always our goal, and we're pleased we could assist when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Super helpful live chat
Super helpful live chat, Shikha dealt with my query quickly and professionally
24 août 2026
Avis spontané
Réponse de HyperJar
Hi Fiona,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found our live chat service so helpful and that your query was resolved quickly and professionally. Providing prompt, knowledgeable, and efficient support is always our goal, so it's fantastic to know you had such a positive experience.
We truly appreciate your kind feedback and your support.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great customer service
Contacted live chat twice in the last week - both Agents, Ajendra & Pranjal were very helpful and efficient. Sorted out my issues confidently and knowledgeably. The replacement cards arrived very quickly too.
24 août 2026
Avis spontané
Réponse de HyperJar
Hi Laura,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that our live chat team was able to help resolve your issues quickly and efficiently. Providing knowledgeable, confident support and ensuring our customers have a smooth experience is always our goal, so it's fantastic to know we were able to assist you.
It's also great to hear that your replacement cards arrived promptly and that everything was sorted to your satisfaction.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Avoid if possible
Wasn't told beforehand that I wouldnt be able to use my account/transfer funds to a different account when getting a new card sent. They then ended the chat before I got a chance to respond. Got in contact again and was told they could send the money on their end. Been waiting for hours for it to be sent. I've been without food for days now because of this. If they had said beforehand that I wouldn't be able to use the account, I wouldn't have sent for a new card.
23 août 2026
Avis spontané
Réponse de HyperJar
Hi Rebecca,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you faced, particularly given the circumstances and the fact that you were relying on access to your funds. We completely understand how frustrating and stressful this must have been, especially when you weren’t made aware beforehand that there could be limitations while waiting for your replacement card.
We appreciate that the way this was communicated, including your experience with the chat, fell short of what you should expect from us. We’ve now located your account and have taken steps to resolve the issue you were experiencing.
We’ve also reached out to you via email to confirm that this should now be resolved. If you experience any further issues or there’s anything else you need help with, please reply directly to that email and I’ll personally be happy to look into it and get back to you.
Thank you again for bringing this to our attention and giving us the opportunity to put things right.
Many thanks,
Waays
Great customer service with Zishan
23 août 2026
Avis spontané
Réponse de HyperJar
Hi Lisa,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you had a positive experience with our customer service team. Providing friendly, helpful, and efficient support is always our goal, so it's wonderful to know we were able to assist you when you needed us.
We truly appreciate your feedback and your support.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
ZISHAN helped me with ordering new…
ZISHAN helped me with ordering new card. Very helpful.
23 août 2026
Avis spontané
Réponse de HyperJar
Hi Thein,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that ordering your new card was a straightforward experience and that you found the support helpful. Making it quick and easy for our customers to get the assistance they need is always our goal, so it's wonderful to know you had a positive experience.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Saurav via Live Chat was very helpful…
Saurav via Live Chat was very helpful when I needed to order a replacement card. Very efficient and easy process.
23 août 2026
Avis spontané
Réponse de HyperJar
Hi Jaclyn,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that arranging a replacement card through Live Chat was a quick and straightforward experience. Providing helpful, efficient support and making things as easy as possible for our customers is always our goal, so it's fantastic to know we were able to assist you when you needed us.
Thank you for your kind feedback and for choosing HyperJar.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Very helpful and quick to fix any issues
22 août 2026
Avis spontané
Réponse de HyperJar
Hi Kylie,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found our support helpful and that any issues were resolved quickly. Providing prompt, efficient, and reliable assistance is always our goal, so it's fantastic to know you had a positive experience with us.
Thank you for your kind feedback and for choosing HyperJar.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
kartikeya
Quick and easy contact and resolution
Quick and easy to get through to a real agent. They proactively saw that we needed new cards and sorted it very quickly and easily. Thank you Lata.
22 août 2026
Avis spontané
Réponse de HyperJar
Hi Mark,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found it quick and easy to get through to a member of our team and that your card renewal was sorted so swiftly. Providing proactive, hassle-free support is always our goal, so it's fantastic to know you had such a smooth experience.
Thank you for your kind feedback and for choosing HyperJar.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
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