Great for developing independence. A bit annoying at times having to confirm purchases after so many but thankful of the safety that offers under being stolen of misused by others. Quick connect to ba... Voir plus
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Lisez les avis des autres
Contacted live chat twice in the last week - both Agents, Ajendra & Pranjal were very helpful and efficient. Sorted out my issues confidently and knowledgeably. The replacement cards arrived very quic... Voir plus
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I've been using Hyperjar to help my Children manage their pocket money for about five years now and have found it has everything I need and works really well. The linked accounts, wallets and cards wo... Voir plus
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I spoke to Parth this evening who was brilliant, and even though you initially have to use a chatbot the agent takes the time to read the information which makes it less annoying. HyperJar has been in... Voir plus
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À propos de l'entreprise
À propos de HyperJar
Écrit par l'entreprise
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- support@hyperjar.com
- hyperjar.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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In app support
Had to request a card renewal via the in-app support chat today. Zishan helped me swiftly and politely get this sorted, great service .
19 août 2026
Avis spontané
Réponse de HyperJar
Hi Ali,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that your card renewal request was sorted quickly and smoothly through our in-app chat. Providing polite, efficient, and timely support is always our goal, so it's wonderful to know you had a positive experience with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Réponse de HyperJar
Hi Charlene,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you've found our service consistently helpful and that any issues you've encountered have been resolved quickly. Providing prompt, reliable support and making things as easy as possible for our customers is always our goal, so it's fantastic to know you've had such positive experiences with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Réponse de HyperJar
Hi Carrie,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you're finding HyperJar easy to use and that it gives you peace of mind knowing your child can't overspend. Helping families manage money safely and confidently is exactly what we aim to do, so it's fantastic to know the app is working well for you.
If you have any questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Hyperjar is so easy to use
Hyperjar is so easy to use. I can track my childrens card spending easily and step in to control spending if needed and its really simple. I had a query tonight so i engaged with the live chat and was able to chat with someone within a minute or two. They were really polite, knowledgable and helpful. Query sorted within a couple of minutes.
I am really glad i chose hyperjar. We have been using it as a family for a couple of years now. Even spending abroad is easy and convenient.
18 août 2026
Avis spontané
Réponse de HyperJar
Hi Lisa,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you're finding HyperJar easy to use and that it helps you keep track of your children's spending with ease. It's great to know that the controls and features are supporting your family's money management needs.
We're also pleased to hear that your query was resolved so quickly through live chat and that you received polite, knowledgeable, and helpful support. Providing fast and effective assistance is always our goal, so it's fantastic to know you had such a positive experience.
It's especially rewarding to hear that you've been enjoying HyperJar as a family for several years and that even spending abroad has been simple and convenient.
Thank you for your continued support. If you ever need any further assistance, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Excellent card for teaching children to…
Excellent card for teaching children to manage money. Exceptional customer service as well. A particular thank you to Ajendra who helped me today.
18 août 2026
Avis spontané
Réponse de HyperJar
Hi Lisa,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar is helping your children learn how to manage money and develop positive financial habits. It's fantastic to know that you're finding the card such a useful tool for teaching money management in a practical and engaging way.
We're also pleased to hear that you received exceptional customer service and that your query was resolved smoothly. Feedback like yours means a great deal to us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
HyperJar - Refund Delays
HyperJar has worked well for my family as a basic payment mechanism but we recently have discovered a problem when it comes to refunds. An online transaction was made and then cancelled immediately. We were told that the payment had not been taken given the immediacy of the cancellation and the payment authorisation had been cancelled by the merchant. Unfortunately it will take HyperJar 14 days to credit my son’s jar with monies that effectively never left his account. In this era of faster payments there is no good reason for this delay other than the fact that HyperJar earn interest on the funds deprived. A complaint has yielded a speedy response but nothing helpful - just confirmation that their payment system is operating as intended so there is no need for a manual intervention to return the money. Well, that’s two customers lost.
18 août 2026
Avis spontané
Réponse de HyperJar
Hello Denisa,
We understand how frustrating this situation has been, especially as the funds were for your son and you expected them to become available once the payment was cancelled.
We apologise for the inconvenience this has caused and appreciate you taking the time to share your experience. We’ve been in communication with you again today via email to provide further clarification around the payment and explain what happens next.
We hope the information provided has helped to give you some clarity around the situation. Feel free to respond with any further questions, we will happy to help.
Kind Regards
I've been using Hyperjar to help my…
I've been using Hyperjar to help my Children manage their pocket money for about five years now and have found it has everything I need and works really well. The linked accounts, wallets and cards work really well and the progression of charges (from free to small amounts for transactions (after a certain number of free transactions)) works really well. Highly recommend for those that don't wish to pay yet another monthly subscription fee.
18 août 2026
Réponse de HyperJar
Hi Andy,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar has been helping your children manage their pocket money for so many years and that you've found the linked accounts, wallets, and cards easy to use and effective. It's fantastic to know that the features continue to meet your family's needs and provide a practical way to manage money without a monthly subscription.
We truly appreciate your recommendation and your continued support. Feedback like yours means a lot to us and helps us continue improving the experience for our customers.
If you have any questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great customer service
Great service and very kind and efficient customer support. I had the pleasure to be supported by Sakshi, who was very helpful and responsive!
Highly recommend!
18 août 2026
Avis spontané
Réponse de HyperJar
Hi Ari,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that you received kind, efficient, and responsive support. Providing excellent customer service and ensuring our customers feel supported every step of the way is always our goal, so it's wonderful to know you had such a positive experience.
We truly appreciate your recommendation and your kind feedback.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great service and issue easily resolved…
Great service and issue easily resolved thank you
18 août 2026
Avis spontané
Réponse de HyperJar
Hi Jennifer,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that your issue was resolved quickly and easily and that you had a positive experience with our service. Providing straightforward, efficient support is always our goal, so it's wonderful to know we were able to help.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Shikha
Shikha, was very helpful.
Went through everything step by step, very clear and understanding.
Shikha, managed to sort everything out for me
18 août 2026
Avis spontané
Réponse de HyperJar
Hi Lee,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found the support helpful, clear, and easy to follow. Providing step-by-step guidance and ensuring our customers feel understood throughout the process is something we always strive for, so it's fantastic to know you had such a positive experience.
We're also pleased to hear that everything was successfully resolved for you.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Had a problem with my daughters card…
Had a problem with my daughters card and Lata on live chat resolved it quickly and easily Thankyou
18 août 2026
Avis spontané
Réponse de HyperJar
Hi Katy,
Thank you for your wonderful review!
We're delighted to hear that Lata was able to resolve the issue with your daughter's card quickly and easily. Providing prompt, helpful support is something we take great pride in, and it's fantastic to know that Lata made the process smooth and great for you.
We'll be sure to pass on your kind words and recognition to Lata. Thank you for taking the time to share your feedback and for being a valued part of the HyperJar.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Sakshi
Hyper jar use to be great.
Hyper jar use to be great.
I had hyper jar for 3 of my children and it was great to start with my 2 down sides and the reasons I came away from hyper jar was
1. It started getting expensive to send money to another bank when the children wanted cash.
2. Couldn't withdraw from a cash machine so had to send it to my main bank which then cost the children money that they had saved up.
But it was a fantastic way of getting the children to save for different things at the same time.
18 août 2025
Réponse de HyperJar
Hello Hiedi,
Thank you for sharing your experience with us. We're really pleased to hear that HyperJar worked well for your children and that you found the Jars useful for saving.
We acknowledge your concerns around fees and withdrawals, and have reached out to you directly via email to provide some further information around these points and hopefully clarify what options are available.
Kind Regards
All is good if all is going well
All is good if all is going well, but when you have a problem outside of the standard day to day queries, the customer services team can do little to help and you end up going round in circles.
17 juillet 2026
Réponse de HyperJar
Hi R London,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve found HyperJar works well for your day-to-day needs, but we’re sorry that your experience was different when you needed help with something more complex.
We understand how frustrating it can be when you feel like you’re going around in circles without getting a clear resolution. While some issues do need to be passed to specialist teams, we appreciate that this can make the process feel more difficult than it should be.
We’d be happy to help if there’s still an issue you need assistance with. Please check your email as we've reached out to provide further assistance and we’ll do our best to point you in the right direction.
Many thanks,
Waays
Now it charges you to transfer money
Now it charges you to transfer money, you can't withdraw cash in a machine. Sadly i like Hyperjar but not switched to Monzo
Monzo free transfers and interest and cash withdraw and a refer amount.
17 août 2026
Avis spontané
Réponse de HyperJar
Hi Daniella,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve enjoyed using HyperJar, although we understand your concerns around fees and cash withdrawals.
We’d like to clarify that it’s possible to easily avoid fees when depositing money into your HyperJar account by using the available free deposit methods and staying within the relevant free limits.
With regards to cash withdrawals, HyperJar cards don’t support ATM withdrawals. This is particularly important for child cards, as it means funds remain traceable and spending can be restricted to appropriate types of purchases, providing parents with greater visibility and control over how their child’s money is used.
We appreciate that everyone has different requirements from their money management app, and we’re grateful for your feedback on the areas where you feel other providers offer more flexibility. We've also reached out via email to provide further assistance and guidance, so please check your inbox and respond when you can.
Many thanks,
Waays
It is such an intuitive app
It is such an intuitive app and by far the easiest I've used. My kids also find it super easy and the saving jars are perfect to help them budget. Customer service has been speedy and effective. Overall, I highly rate HyperJar!
17 août 2026
Réponse de HyperJar
Hi Harriet,
Thank you for your fantastic review!
We're delighted to hear that both you and your children find Hyper Jar so intuitive and easy to use. It's wonderful to know that the saving jars are helping your kids learn to budget and manage their money confidently.
We're also pleased that you've had positive experiences with our Customer Support team and found the service speedy and effective. Providing a simple, user-friendly experience for the whole family is exactly what we strive for.
Thank you for taking the time to share your feedback and for rating HyperJar so highly. We truly appreciate your support and are thrilled to have you as part of the HyperJar.
Thank you for choosing us, and we’re always here if you need any further assistance.
Kind Regards,
Sakshi
Keeping an eye on the kids spending is…
Keeping an eye on the kids spending is great, helping them learn to save and reward themselves when reaching goals, knowing that's giving them good money management for the future
1 août 2026
Réponse de HyperJar
Hi Guy,
Thank you for your wonderful review!
We're delighted to hear that HyperJar is helping you keep track of your children's spending while encouraging them to save and work towards their goals. Teaching good money habits from an early age is one of the things we're most passionate about, so it's fantastic to know that HyperJar is supporting your family in building those valuable financial skills for the future.
Thank you for taking the time to share your experience with us. We're thrilled to be part of your family's money management journey and truly appreciate your support!
Thank you for choosing us, and we’re always here if you need any further assistance.
Kind Regards,
Sakshi
Shikha helped with ordering new cards
Shikha helped with ordering new cards. The chat as quick and they were very helpful
31 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Becky,
Thank you for your wonderful review!
We're delighted to hear that Shikha was able to help you order your new cards and that you found the chat experience quick and helpful. Providing efficient and friendly support is very important to us, and it's great to know that Shikha delivered the level of service we strive for.
We'll be sure to pass on your kind words and recognition to Shikha. Thank you for taking the time to share your feedback and for being a valued part of the HyperJar.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Sakshi
Lata made the process incredibly easy…
Lata made the process incredibly easy in resolving my son's payments issue. Great service.
17 août 2026
Avis spontané
Réponse de HyperJar
Hi Dipesh,
Thank you for your wonderful review!
We're delighted to hear that Lata was able to make the process of resolving your son's payment issue quick and straightforward. Providing helpful, efficient support is something we take great pride in, and it's fantastic to know that Lata delivered such a positive experience.
We'll be sure to pass on your kind words and recognition to her. Thank you for taking the time to share your feedback.
It’s wonderful to hear that your query was handled smoothly and that you felt well-supported throughout the process. Feedback like yours means a great to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Kind Regards,
Sakshi
Excellent site
I find HyperJar easy to use and it’s a great way to put money aside that children/Grandchilden can use with their own card and you can limit what or where they use their card , customer services were very helpful (once you get passed the bot) in replacing a missing card.
17 août 2026
Réponse de HyperJar
Hi Malcolm,
Thank you for your wonderful review!
We're delighted to hear that you're finding HyperJar easy to use and that it's helping you put money aside for your children and grandchildren while giving you the flexibility to manage how and where their cards can be used.
It's also great to know that our Customer Support team was able to assist you with replacing a missing card and provide the help you needed.
Thank you for taking the time to share your experience. We're thrilled that HyperJar is supporting your family's money management journey, and we truly appreciate your kind words and support!
Thank you for choosing us, and we’re always here if you need any further assistance.
Kind Regards,
Sakshi
Best IMO
Works perfectly for debit cards for children. Managing the jars is very easy and the app is intuative. Security levels perfect. Communication perfect. Honestly I wouldn’t as ‘henry’ ‘go’ anywhere else and just use Hyperjar instead.
17 août 2026
Réponse de HyperJar
Hi Michael,
Thank you for your fantastic review!
We're thrilled to hear that HyperJar is working so well for your family and that you're finding the app intuitive and easy to use for managing your children's cards and jars.
It's especially rewarding to know that the security features, communication, and overall experience have given you such confidence in using HyperJar. Helping families teach their children valuable money management skills is exactly what we aim to achieve.
Thank you for your kind words and for trusting HyperJar with your family's finances. Your recommendation means a lot to us, and Thank you for choosing us, and we’re always here if you need any further assistance.
Kind Regards,
Sakshi
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